Big Bear Vacations has rated this property”Big Bear Comfort” http://www.bigbearvacations.com//big-bear-comfortView Virtual Tour Here http://www.youtube.com/watch?v=SlE3Cex9IMQBear Heaven is a welcoming and warm cabin in a convenient location in Big Bear Lake. This single story home has 2 bedrooms and 2 bathrooms with new carpeting, mountain décor and furnishings plus an outdoor spa. The spacious kitchen is equipped with a dishwasher and microwave, dining table for 6 people and bar seating for 2 more. Stepping out the kitchen door allows you access to the fenced back yard area amid the pine trees with charcoal BBQ, picnic table, and the... outdoor spa. The living room is relaxing and comfy with a wood burning fireplace, TV/DVD/VCR combo and a boom box. The first bedroom has a queen size bed and a full futon plus a TV. The second bedroom also has a queen size bed and a full futon bed plus a TV/DVD. There is a full size bath situated in the hallway and the second bath is located off the living room. Bear Heaven has the privacy of a big corner lot- perfect for snow play and summer play. A ideal central location – walking distance to the Big Bear Lake (right down the street), Meadow Park and Swim Beach and close to Snow Summit Ski Resort. Then it is only just a quick drive by car to the many shops on Big Bear Boulevard and the village area restaurants. 1200 sq ft. No pets allowed.
Additional amenities include: groupon fall: 2, fenced yard, private fence, single story, skiing.Read more
Very disappointed - poorly maintained unit & property
Left on 01/23/2012 for a stay in December 2011 | Connie
When we arrived at the unit, we found the unit to be dirty and poorly maintained. There was a big slippery ice patch on the porch right in front of the door, the carpet was very dirty and stained. After parking in the driveway, both cars were stuck in 4 - 6 in. of snow -the daytime weather was 40- 55 degrees. Both cars were stuck and we could not get them out. It was difficult getting a hold of Big Bear Vacations only for them to be rude and tell us we should have chains (even though chains were not required on the roads). They did send someone out with cinders which helped with one car, but we had to call and pay a local tow company to pull the other car out.
In addition to the dirty carpet inside, there were also cob webs, spiders, no shower curtain liner on one of the showers (water got all over the floor). There was also a plastic mattress cover on the bed which felt like sleeping in a hospital bed. The heater only heated the main living area (no vents in bedrooms or bathrooms) and there was no key for the gas starter to the fireplace.
The unit is in a good location and has potential, but definitely needs work. Even with it being a holiday week, the unit was severely overpriced for the condition it is in. In addition to the nightly fee, they have the nerve to charge a $115.00 cleaning fee. There was also a $20.00 processing fee and "other" charges which totaled up to over $900.00 for only two nights.
I filled out a complaint form in the office and I have also sent an email to two representatives who are allegedly the managers, but have not received any response. Read more
Thank you for taking your time to give us your feedback, as it allows us to address concerns that our guests might have with a vacation home. As of April 2012 this house has new carpet and linoleum. The snow does does causethe need to replace carpet more frequently than off the monuntain. Unfortunately, it is common here in the San Bernardino National Forest to experience difficulties with spiders and other kinds of wild life. This is especially true during the winter when it is cold outside. We appreciate your input and take all reviews into account when addressing guest concerns, and hope to have the opportunity to help you with your future vacation plans.
Could do better
Left on 12/03/2011 for a stay in February 2011 | Andrea
Even though the website said "non-smoking", the cabin smelled of smoke & there were cigarette butts in the backyard by the hot tub. Why didn't they find this out when they cleaned? So, the first thing we had to do (because my daughter has bad allergies and asthma), was open all the windows to air out the house. Even worse was that the room heater does not heat the bedrooms, so we froze at night. Look for another place to stay. Read more
We apologize for the inconvenience you had while stay with us. However we very much appreciate the input about your stay in Bear Heaven. The information each of our guests offer us after a stay is very important as it helps us evaluate each review and do out best to use the feedback that our guests give us to improve each guest’s personal experience. We look forward to helping you in the future.
Left on 10/19/2011 for a stay in October 2011 | Andy
The place was very nice but when I spoke with your sales team about Oktoberfest they made it sound way better than it actaully was. It was imposible to get to (you told me there would be taxis everywhere) it was impossible to get in (your company told me to go early and gt tickets then you walk in later on) and it was imposible to get back to our cabin from the evnt that w did not attend. It took 4 hours to leave and come back successfully doing nothing in the process. I will not be returning to Big Bear anytime soon.
Warm Cozy Cabin Near Lake, Restaurants and Minutes from Slopes
Left on 07/15/2010 for a stay in February 2010 | Marina
We stayed at this cabin in the last couple of years and love coming back. The kitchen is well equipped and the jacuzzi tub is hot. Kids loved the large yard where there was plenty of snow to make a snowman. The cabin is very cozy and with crispy clean sheets and towels. We will be back again this year!
Wonderful place to stay with family - great location
Left on 07/14/2010 for a stay in June 2010 | Family Man
Enjoyed the cabin very much. Large yard for kids, walking distance to village, a few houses from the lake and beach. The cabin was cozy with so many bears we lost count. The spa was so strong it could blow you across the yard! Kids had a wonderful time. Will be returning during ski season for sure.
As featured in USA TODAY and recommended by Travel + Leisure in its annual Villa Guide:
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