This is a smaller portion of a much larger home on our program called The GOLD RUSH.
A.K.A. Frosty's Hideaway
When the larger home is still available we can lock portions off in order to accommodate a smaller group.
NOTE: When any portion of the home is rented the remaining portion is left empty, not rented! So as not to compromise the opportunity for this property to be rented as Gold Rush, all rental requests will need approval prior to acceptance.
YOU HAVE COMPLETE PRIVACY
LOCATED 1 STREET UP FROM THE LAKE & MARINA.
LAKE VIEW, HOT TUB, POOL TAB...LE, SNOW PLAY HILL, & FREE WIRELESS INTERNET HERE!
Summer Season: Walk to Pleasure Point Marina
Winter Season: Just minutes to the Ski Resorts, Snow Summit or Bear Mountain!
BRIEF OVER VIEW OF PROPERTY
This is a smaller portion of a much larger home on our program called The Gold Rush.
2 StoryFloor Plan with Pool Table & Hot Tub & Wireless Internet
We are not adapt at receiving such a review and must express how disappointing it is to read. We don't understand how this could be as we pride ourselves on the higher level of cleaning that our staff goes through at every step.
This is so disturbing that we checked the records of when the last time the carpets were professionally cleaned which was at the end of the fall season in preparation for winter rentals.
We do recommend a professional carpet cleaning to all of our owners at least once per year, sometimes twice, once in spring and once in fall. We can assure you that this cabin has been well maintained.
Also, our procedures and protocols for cleaning and checking up on the staff that does the cleaning is quite extensive and performed on an every rental basis.
This aside, we understand that we cannot be everything to every person but do want you to know that we take our cleanings and quality control seriously and are quite disappointed that we have failed in your eyes.
As mentioned to you at check-in, we encouraged you, as we do with all of our guests, to call upon us at anytime, day or night if you find anything of concern. We would've appreciated hearing from you after your entered the home if you had any concerns or unfavorable issues as we are truly here to support you and your comforts.
After reading your review, we looked back upon the notes within your reservation as well as phone calls to see if you had expressed these issues during your stay. We found nothing reported by you at anytime. We would've been happy to come out and remedy, as best we could to your satisfaction, when you were staying within the home.
We find the best practice is to share concerns at the time they are discovered. Trying to accommodate after the fact is difficult to say the least, especially when there is nothing to confirm the conditions that are being shared.
As you can see by our explanations above, we really take our care seriously and hope that this comes across.
Again, please accept our apology.
The Team at Gold Rush
B.B.'s Family Vacation
Santa Fe Springs
Spring Family Vacation
Left on 04/23/2013 for a stay in April 2013 | B.B.'s Family Vacation
Check-in was seamless and easy.
Cabin was very comfortable and clean.
Beautiful view and all amenities convenient.
Everything your family or group will need to have a great time. Read more
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