Advice for Owners and Managers

April 15th, 2014

How to Improve Your Property Ranking on FlipKey

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Our goal is to connect travelers with our top owners in the most efficient way possible. That way, our travelers are guaranteed an amazing stay at one of our top properties, and they will be taken care of by one of our most accomplished owners. As with Google, the higher you are listed in our geographic rankings, the more clicks and bookings you will receive. We get a lot of questions from owners about specific things they can do to improve their search ranking and frequency of leads turning into conversions on FlipKey, so here are our top tips:

  • Responding to inquiries ASAP.
    • The quicker you respond to requests, the better your response time and, correspondingly, your response rate percentage, which helps boost your priority in the listing search. Plus, travelers see your response rate and time right on your listing; the higher your numbers, the more likely they are to send you a booking request!
    • If you don’t already, we highly suggest using our mobile application for iPhone and Android users, which allows you to respond to inquiries and monitor, accept, and decline booking requests from wherever you are the moment you get them! If you don’t have a smartphone, that’s okay! If your phone receives text messages, you can sign up for mobile alerts so that you know about traveler interest the moment it happens.
Categorized as: Advice for Owners and Managers, Earn More Money Read more →
March 31st, 2014

How to Promote Your FlipKey Listing On Your Own Website

New awards, new badges, and new widgets mean it’s time to update your website! We recently overhauled our publishing tools to better help you showcase your property on your own website. To help you understand what is available in your account, we’re shining a spotlight on each of your options, as well as how to install them on the outside website you use to promote your rental.

Please note these are all new badges and widgets for FlipKey, and they should replace any badge or widget for FlipKey you currently have on your site. We are longer supporting those previous versions.

Categorized as: Advice for Owners and Managers, FlipKey News & Updates Read more →
March 31st, 2014

Property Managers: How to Explain a Bad Review to the Property Owner

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As a property manager, nothing knocks you down a peg and puts some sweat on your brow more than a supremely negative review left by a guest. How do you tell your owner? What if they see the review before you have a chance to tell them? What if, at worst, you lose their business? Here are a few ways to avoid a major issue and stop any dissatisfaction from the property owner before it begins:

Categorized as: Advice for Owners and Managers, Tips for Property Managers Read more →
March 18th, 2014

Booking Requests Now Expire After 24 Hours

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Travelers can get a price for their trip after they add their travel dates.

Important information for all you property owners out there! Booking requests now expire after 24 hours instead of 48. While this change may take a little getting used to, it will make the overall reservation experience better by expediting the process.

What’s a booking request?

When travelers visit your property page and they like what they see, they can use the “Book Now” button to make a reservation. They then enter their credit card information, which puts a hold on their credit card until you respond to the booking request or it expires. When a traveler uses the “Book Now” option and sends you a booking request, it means that they are ready to reserve and await confirmation from you!

Credit card holds are no joke.

Over time, we noticed that many travelers were confused or even annoyed by having their credit cards put on hold for as long as 48 hours while awaiting a response to a booking request. We want to make sure that your travelers are happy and ready to book your property, so by changing the standard response time for booking requests, your bookings are made faster, simpler, and with greater confidence. In fact, 70% of owners already respond to booking requests within 24 hours, so for many of you this change will go unnoticed. In addition to helping travelers, the faster you respond, the sooner your response rate goes up!

Categorized as: Advice for Owners and Managers, FlipKey News & Updates Read more →
IMG_1357 March 17th, 2014

[Slideshow] A Look at FlipKey’s New Offices

Click here to view the slideshow of FlipKey’s new offices located at 226 Causeway Street in Boston.

Categorized as: Advice for Owners and Managers, FlipKey News & Updates, Travelers Read more →