by Tim M - Penthouse #3000 - Surrounded by Awesome Ocean Views! Panoramic! – Home 3641661 Penthouse
- 3 bedrooms
- 12 sleeps
- 7 nights min stay
by Tim M - Penthouse #3000 - Surrounded by Awesome Ocean Views! Panoramic! – Home 3641661
- Penthouse
- 3 bedrooms
- sleeps 12
- 7 nights min stay
Key Info
- Beach / lakeside relaxation
- Swimming pool
- Child Friendly
- Car not necessary
- Air conditioning
- No pets allowed
Description from owner
Description
Please email or call for availability.
Penthouse #3000- 3BR-3BTH - Approx 2,500 sq ft including terraces
Management Company: Resort Condos Cancun
Manager: Tim Miller
Resort: Oleo
Penthouse #3000 Location: Beachfront-7th & 8th floors-2 Story Corner Unit
Resort Location: In the famed Cancun Hotel Zone: Kilometer 19.5 Blvd Kukulkan
Resort Quick Synopsis: Oleo is located directly on the beach.
Resort Main Features:
Located directly on the beach in the famed Cancun Hotel Zone.
Oleo was very recently completely remodeled and is like NEW!!!
Private beach and pool with lounge chairs and shade.
Flexible All Inclusive Option - Pay only for the day(s) you want it - decide as your vacation unfolds. Restaurants/bars
Management Company Quick Synopsis:
Small niche company specializing in larger Cancun beachfront vacation rentals. When you call with questions, you can expect the phone to be answered by me, Tim Miller, if you call between 9am-5pm central time, Monday through Saturday. If I am on the other line I will call you back.
Contact Person Quick Synopsis: Hi, I'm Tim Miller. I own & operate a small niche management company specializing in nice vacation rentals on the beach in Cancun Mexico. I would say my knowledge base of Cancun & the hotel zone is very solid. I have owned vacation rental property in Cancun since 2004, I have worked in Cancun, and I take a strong personal interest in each & every unit I manage in Cancun. Almost every picture you see of any one of the rentals or at any one of the resorts was taken by myself personally. I believe that I offer some services & items that currently keep us a head of our competition.
1. When you arrive at the resort you are welcomed by my management staff. Two full time managers take care of only a few units to ensure your service is top notch. You will be assigned one of the two. Either Francis or Abdiel will be there to welcome you, show you around and answer any questions you may have. And how blessed we are to have Francis and Abdiel. You will truly enjoy having their smiling faces there to be of service for you.
2. Francis and Abdiel are not just greeters. They are there for you should you need something. Simply email or call them and they will be there promptly, they are normally already right there at the resort.
3. Our resort has on site maintenance of course. But that is not good enough for us. We have our own full time maintenance man to be there quickly should anything malfunction. I used to hire companies to come out if something like one of the AC's malfunctioned. Not anymore, we have our own on site full time staff.
4. Would you like an authentic Mexican meal prepared in the comfort of your own condo? How does $80 sound for this custom catered service (for up to 8 people, $10 per person beyond 10 people)? The only other expense is the cost of the food, and there is no mark up on the groceries. Our cook bring the receipt from the store. This is a non-profit service we offer our guests. The food is outstanding, so
5. Would you like a night out away from the children for some adult conversation? We have baby sitting-services that come right to the condo, and they are wonderful people, part of our extended family in Cancun.
6. Want a tip on a great snorkeling experience? A good friend of mine offers his service privately for your group. The private tour goes all day, includes lunch on an island, is totally private to your group, and comes with the best "skipper" anywhere. Going out with Mike is truly an experience. Cost is $65 per person, if less than 6 people minimum price for all is $390.
7. Our resort has a staffed front desk, 24 hour on site security, bell hops, and friendly staff.
8. Advice: Why pay $80 to get into the 2 biggest night clubs in Cancun when I can show you how to get your cover paid, all drinks paid, and VIP service for the same price? This is just one example of several tips that will save you a lot of money.
Other thoughts 1: If you are traveling with small children, you will find a packnplay (play-pen & sleeper), a high chair & a quality stroller on hand. Or, if you would like to enjoy your favorite drinks down by the pool or beach we welcome you to use the special cooler you will find in any of our units. It is on wheels, super easy to take with you and is also very handy as a pool or beach side table. The convenience might only be out shined by the savings on drinks! This item has been pre-approved for use by the resort, when you are staying at one of our vacation rentals.
Other thoughts 2: If you need extra beds, I have found air beds to be most comfortable. We have queen size air beds and linens for same available upon request.
For a vastly expanded question/answer section, please visit my web site.
I am not able to give the link here because of tripadvisor policy, but I can give it if you email me. I think you will find it very helpful.
Best regards,
Tim Miller
More Less
Families
- Great for children of all ages
- No pets allowed
- Crib
- High chair
Bed & bathroom
- Bedroom 1: King bed
Bedroom 2: 2 Queen Beds
Bedroom 3: 2 Queen Beds
Beds in other rooms: Queen Bed - 3 Showers
Amenities
- Wireless Internet
- Air conditioning
- Shared outdoor pool (heated)
- Patio
- Waterfront
- Balcony or terrace
- Boat available
- Deck
- Internet access
- Safe
- Stove
- Fridge
- Freezer
- Microwave
- Toaster
- Washing machine
- Clothes dryer
- Iron
- High chair
- TV
- Satellite TV
- DVD player
- Stereo system
- Linen provided
- Towels provided
More Less
Access
- Parking
- Secure parking
- Not suitable for wheelchair users
Getting around
Interaction with guest
Policies
- Check in time: 16:00, Check out time: 11:00
- If you have any questions about check-in or check-out times, please contact the owner/manager.
- Payment
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This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
Damage deposit: $500.00 - Smoking
- No smoking at this property
Cancellations
Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.
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Booking confirmed |
100% refund within 24 hours after booking (provided the stay is at least 60 days away).
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24 hours after booking |
No refund If you cancel, any money you have paid cannot be refunded.
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Check-in date |
House rules
You must be 27 or older to rent without a written exception. The person renting must be in Cancun to sign for the unit upon arrival unless written permission is given in advance. My manager is there to welcome you when you arrive to the resort. Thank you. Tim Miller
About the owner
Tim M.
Tourist License
274494266
- Response rate:
- 100%
- Calendar last updated:
- 22 Feb 2024
- Years listed:
- 14
- Based in:
- United States
- Overall rating:
Languages spoken: English
These are the details provided by the business owner.
Business Name
Business Address
Business Telephone
Business Email
Other Applicable Information
Map
Reviews
Average
– based on 9 reviews
Average
9 reviews
- Excellent
- 4
- Very Good
- 1
- Average
- 0
- Poor
- 1
- Terrible
- 3
“Did not meet expectations.”
This place is extremely outdated. Refrigerator doesn’t even stand firm, it is wobbly. Kitchen cabinets are old and the kitchen faucet is broken. The water was our main issue. We stayed for 10 da… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Amazing views and amazing host!”
A group of ten of us stayed rented this unit for week vacation. Amazing spot! Tims great! Quick to respond and honest and open about his Rentals. My favorite room was on the very top. We slept great u… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“BEWARE! Unit not family friendly & don't be deceived!”
We booked this unit for the week between Christmas and New years. It was almost $7500. In regards to the views the condo offers they are stunning and the amount of space and storage you get is ample. … More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for taking the time to voice your opinion. I have always been forthcoming in the description of penthouse #3000. When guests read the description for penthouse #3000 at the very top I have always made it clear that you have to go up 3 flights of stairs to reach this unit, after taking the elevator to the top. Why this is mentioned as a negative I do not know as I could not be more clear. About the elevator, the truth is that we did have a brand new elevator installed a couple of months prior to our guests arriving. It is a modern brand new elevator and it was working great from the moment it was installed. But it did stop working a few days prior to our guests arrival which was very unfortunate. My understanding is that a big custom part was needed from over seas so the fix could not happen quickly. We then had to rely on the old elevator until the new one could be fixed. I have explained this to our guest of course. And of course I have no control over the elevators, only the condo. But the theme in the review suggests that I am deceiving people. That is NOT true. If you read through this response to the end you can decide for yourself. Regarding the unit itself, I do not get this type of feedback from guests as you can see from other reviews. It is not run down, that’s not a fair thing to say. Yes, prices are double during Christmas and New Years everywhere in Cancun. And yes, all owners up and down the strip know that some water will penetrate with very high winds and rain unless you have fixed windows in which case you could have no terrace access. Regarding the stairs to the 3rd bedroom, I show photos of every area of #3000. Remember this is the big point of this review where “I am trying to deceive people and the condo is not safe for families”. I welcome you to look at the stairs on the terrace that lead to the upstairs bedroom as shown in the photo gallery on trip advisor and assess your own opinion. A picture speaks a thousand words. You decide. And if the reader decides that this does not appear ideal for themselves then why am I the bad guy when I show it clearly? As you might expect, I have sincerely apologized to our guests. I have responded to every single one of her emails professionally and courteously. No one wants an unhappy guest. But what our guest did not tell you is that she told me that if she did not receive compensation from me she would write a very negative review on tripadvisor. That’s partly what this is about. It’s why the title is so especially negative and hurtful, calling me a deceiver. I will not give out compensation for things I show clearly on the web sites. I am hopeful that the reader will take into account the many outstanding reviews time and again from all the guests of all the properties I represent on tripadvisor to get a feel for my character as a person. After all, she is essentially attacking my character. We have raving fans for guests that love how much attention to detail I give them, they love the property and how strong the communication is and always helpful and friendly and responsive. They can’t say enough positives. And our guests also rave about how terrific Abdiel and Francis are, my two managers in Cancun who are on the resort grounds almost every day. People come back year after year for reasons like these. Please read all the reviews and feel free to ask any questions you like. Thank you. Tim Miller
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Great vacation”
Our family stayed here last week and had a great time. The transfer service that Tim suggested was awesome. They picked us up and knew exactly where the rest of our group was at the other terminal. We… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for the review. I'm glad you had a great time! Tim Miller
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Don't be fooled, horrible horrible horrible!!!”
The unit and overall resort is sub standard. Accessing this unit is a challenge and overall resort is an eye sore. Visited with family members and initial views from the unit are good but actual condi… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Sometimes people cannot be pleased. I do not know what this person’s standard is. But I do know that we have had people going to penthouse #3000 week in and week out that all feel much differently than this guest. We have been basically sold out for weeks on end before this guest’s arrival and after this guest’s arrival until late August. Yet he is the only one complaining. When this guest emailed to say he was not happy with #3000 he could not cite anything specifically except a couch that had recently been broken that has since been replaced and “construction”. This guest also always had hot water, you have to leave it on for a few minutes for it to kick in. But rather than listen, he prefers to complain. At the time our guest was in Cancun our resort had started removing items from the hotel rooms. This is not construction work. That started later. All of our hotel rooms are being upgraded. The penthouses are not part of that work. As far as accessing the unit being difficult, it is clearly stated on the home page for penthouse #3000 which reads: “IMPORTANT: #3000 is a very special condo. To get to #3000, you take the public elevator to the top floor and then you go up 3 flights of stairs to reach the top, Penthouse #3000! Our units are older nice units, and clean. We are not high end and we do not proclaim to be, but we are a nice value. Tim Miller
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Amazing view on a beautiful beach!”
Great place to stay everything was as advertised. About $20 cad ride into the main bars/clubs but beach was almost to ourselves as a redit.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“This Penthouse Was Awesome!”
I recently stayed one night here with a group of 8 friends and we had the time of our lives. Tim and his partner, Mike were very accommodating and made it extremely easy for us to get settled in. T… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Nice View”
really nice views true penthouse with no neighbors. The bad part is the place is relly run down the windows are not sealed properly so when it rained it came through and wet the floors and all our cl… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Great vacations”
Love the view of this penthhouse and the best sunset ever.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
FAQs
- How do I find more info about the property?
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You can get in touch with Tim (the owner) through the contact form on this page.
If you’ve already booked, go to Manage your booking to send the owner a message.
- What if I have questions before I book?
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Send Tim (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.
- How do I contact Tim (the owner)?
-
Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.
If you’ve already booked, go to Manage your booking to view Tim the owner's contact details or send them a message.
- What's the difference between 'Book your stay' and 'Contact the owner/manager'?
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Use the Ready to book? form to pay provisionally online and send Tim (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then
Or send Tim (the owner) an inquiry through the Contact the owner/manager form if you’d like a quote or more info first.
- What is a booking request?
-
When you pay online through the Ready to book? form, a booking request is sent to Tim (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- How do I know my booking is safe?
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To book this property you need to pay through the Flipkey website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to the property when you check in, we’ll offer a full refund for the stay.
- How do I know what it will cost for my stay?
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Simply enter your dates in the Ready to book? form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.You can also request a quote from Tim (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.
- How do I know if my booking request has been accepted?
-
You’ll receive an email within 24 hours to let you know. Or you can check in Manage your booking. No money will leave your account unless it’s accepted.
- How do I pay for my vacation?
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Use the Ready to book? form to pay provisionally online. You can pay by credit/debit card or PayPal. Tim (the owner) will have 24 hours to accept the booking and no money will leave your account before then.
If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your booking.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- Why can't I call Tim (the owner) before booking?
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You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.
If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage your booking.
- How do damage deposits work?
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In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.
Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.
- How can I view and manage my booking?
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Go to Manage your booking to view all your booking details, pay the balance of your booking or cancel it if you need to.
- How do I pay the balance of my booking?
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You can pay the remaining balance of your booking at any point. Simply go to Manage your booking and click Pay now.
We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage your booking to see when the payment will be taken.
- How can I withdraw my booking request?
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You’ll need to contact Tim (the owner) to do this. Send them a message in Manage your booking or through the contact form on this page.
- How do I cancel my booking?
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Go to Manage your booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.
- How do I make changes to my booking?
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You can request to change the dates or number of people on your booking via the Manage your booking page. To change your dates use the Edit booking button. If you need to change the number of guests staying then send Tim (the owner) a message.
If Tim (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your booking page. You’ll have 48 hours to take action before the revised quote expires.
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