Cathy Moore

Our cabins are located all around Townsend, Tennessee. Some are in the city limits of Townsend and some in the Wears Valley Area sitting between Townsend and Pigeon Forge. All are very convenient to the Great Smoky Mountains National Park, Cades Cove, and Little River. Townsend, TN is located just 15 miles to the west of Pigeon Forge so all of our cabins are "just down the road" to Dollywood, Splash Country, Dinner Theaters, well known restaurants and more.

Smoky Cabins will either e-mail or USPS mail you specific directions to the cabin where you are staying. These directions take you directly to your cabin street by street and turn by turn. We suggest that if you are going to use a GPS system, you also take along the directions that we send to you. GPS systems are not always accurate in the mountains.

We do charge a minimal cleaning fee according to the size of the cabin being rented. Between each guests stay, we have all of your linens sanitized for germ killing and cleanliness, sterilize the hot tubs, Whirlpool baths, bathrooms, floors and kitchens.

It's very simple, you can either make the reservation online by clicking "Book Now" and filling out the proper form or giving us a call on our toll free number. We answer the phone from 8:00am - 10:00pm. We will need some information from you such as your name, address, phone numbers, e-mail address, and how many guests.

We require 1/3 of the total due to be paid at the time of reservation. We accept the 1/3 down payment in the form of a credit card (Discover, Visa & Mastercard) or personal check/money order. If you chose to pay by personal check or money order, it must be received in our office within 10 days or the cabin could be offered to someone else. This is not in addition to your total rental fees. We also offer checks over the phone.

Our check in is 3:00pm and check out is 11:00am. We try to make this as convenient as possible for our guests but we do have to clean the cabins between each visit. Depending upon the size of the cabin, it could take 4 hours to clean it. If you leave after 11:00am and do not have prior approval to stay late, you will be charged a $100.00 non-refundable late fee. There are times that we might be able to give to permission for a late check out, just ask. We'll try to work it out for you.

Due to holding these accommodations and in consideration of the fact that we did not rent this unit or these dates to others, we cannot return any payments unless you cancel 30 days prior to your arrival date (30 days). If you cancel and the date is greater then (30 days) from your arrival date we will refund your deposit, less our administration fee of $50.00. If you cancel less then 30 days to your arrival day, you forfeit all monies, unless we can rent out the cabin that you reserved. If we do, we will send you a refund of your deposit minus the cancellation fee of $50.00 plus tax.

All of our cabins are supplied with fresh, clean linens for your stay. (sheets, blankets, towels, kitchen towels, etc). All of our cabins have fully equipped kitchens meaning you can cook a full meal with the supplies in the cabin. (Not all cabins have dishwashers). Just bring your own food. Each cabin also has a starter supply of dishwashing detergent, laundry detergent, toilet paper, paper towels, bath soap and garbage bags. We do not supply personal hygiene items.

We do have pet friendly cabins. All pets have to be crated while alone and treated for fleas. Guests staying in our cabins are responsible financially for any and all damages. All guests must have permission from the office for you to bring a pet. There is a pet fee associated with each pet. Call our office for more details.

Not all of our cabins have phone service. Please check with the individual cabins amenities to see if it has a telephone. If your cabin does have a telephone, it can be used with dial up internet service only. No long distance calls are allowed in any cabins. The cabins that we have currently with internet service are: Smoky View, Misty View and Cozy Cove, Fish N Bear, Cedar Chalet, Cherokee, The Lodge, River Escape, The Getaway, Cades Cove Hideaway. Check individual cabin amenities for more information.

We provide firewood from October 1st - March 30th. We do not provide kindling or fire starters. If you use the fireplace at times other than the stated period, you will be charged a fireplace cleaning fee of $50.00.