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| Details | |
|---|---|
| Bedrooms | 3 |
| Bathrooms | 3 |
| Sleeps | 12 |
| Cabin | |
| Suitability |
|---|
| Pet Friendly |
| No Smoking |
| FlipKey traveler rating |
| 91 reviews |
| Stayed here? Write a review. |
Get the real scoop!
All reviews are written by verified travelers
Details
| Rental type | Cabin |
| Minimum Stay | 2 nights |
| Bedrooms | 3 Total |
| Bathrooms | 3 Total |
| Sleeps | 12 |
| Suitability |
Pet friendlyYes Smoking allowedNo Suitable for childrenAsk Suitable for the elderlyAsk Wheelchair accessibleAsk |
Description from the manager
3 stories of rustic luxury in this true log cabin with 2 master suites, bonus room and private hot tub on 1 of the 2 decks. Enjoy your stay in the Smoky Mountains with your own private Home Theater room with 9 Foot Screen, high definition theater projector and surround sound. Upper level private master includes master bath, jacuzzi tub and beatifull woodwork with vaulted ceilings and ceiling fan. Lower level bonus room features queen over queen bunkbeds! Catch cabin fever by enjoying one of the 6 TV's. Gas Grill, Pool Table, Hot Tub, Jacuzzi Tub and Free Wireless Internet!
Property Code: 1353-33661
Check-In: 3:00 pm
Che...Read more
Amenities
Location
2 Bedroom with Bonus Room, Pool Table, Hot Tub and 9 Foot Theater Screen!
Gatlinburg, Tennessee
located in Gatlinburg, Tennessee, but cannot be displayed on a map. Contact the manager for more details
Additional Location Information
Rates
Rates shown in $ USD (change)
| Date | Weeknight | Weekend Night | Weekly | Monthly | Minimum Stay |
|---|---|---|---|---|---|
| Rate Summary | $159 - $446 | $159 - $446 | $1,185 - $2,951 | $7,007 - $11,646 | 2 nights |
| Mar. 1 2013 - May. 31 2013 | $159 - $265 | $159 - $265 | $1,185 | - | 2 nights |
| Jun. 1 2013 - Aug. 31 2013 | $243 - $446 | $243 - $446 | $1,580 - $2,685 | $8,668 - $10,300 | 2 nights |
| Sep. 1 2013 - Nov. 30 2013 | $243 - $446 | $243 - $446 | $1,512 - $2,335 | $7,577 - $9,164 | 2 nights |
| Dec. 1 2013 - Feb. 28 2014 | $223 - $446 | $223 - $446 | $1,393 - $2,951 | $7,110 - $11,646 | 2 nights |
| Mar. 1 2014 - May. 31 2014 | $223 - $326 | $223 - $326 | $1,393 - $1,709 | $7,007 - $7,390 | 2 nights |
| Can't find rates for your travel dates? Contact the manager | |||||
Additional notes from owner
The minimum stays for certain dates may be longer than advertised.
What Past Guests Are Saying
Overall Rating
ExcellentVery Good
Average
Below Average
Poor
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Jaya D.
Morrisville, NC, United StatesGood Fun
Left on 04/30/2013 for a stay in April 2013
Everything was perfect except that there was a dead cockroach in the bath tub and the dishwasher was broken....leaving these two little problems rest everything was just perfect...
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Jennifer T.
Saginaw, MI, United StatesReview of cowboy way
Left on 04/07/2013 for a stay in April 2013
We had a great time. The cabin was really clean and was what we expected after looking through the pictures. A couple of things could've been better. The bedroom on the top floor was useless. The noise from the person moving on the bed kept us awake all night. Our daughter is little and wasn't trying to make noise, but the floorboards squeaked so loudly we had her move to the sofa bed on the lower floor. Also, there is not really enough rom for the pool table. You ant even make whole shots because the wall and window are in the way. Finally, some dish towels would've been nice.
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Linden, MI, United Statesnice but creaky
Left on 01/05/2013 for a stay in December 2012
the overall condition was nice however the floor is very creaky and with all 3 bedrooms stacked on top of each other it meant we kept each other up at night. the kitchen was well stocked and had everything we needed and more, but was not impressed with maintenance showing up for about an hour to replace the hot tub lid without telling us ahead of time
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Mckenzie, TN, United StatesGood Christmas Reunion
Left on 01/02/2013 for a stay in December 2012
We can to meet family member from across the south. The cabin was great, with all the space and untisel we needed for Christmas Dinner. The only complaint I would have was that we arrived Christmas Eve, was that there was no decrations for the season. Thank goodness we had some with us with a child expecting Santa to leave gifts under the tree.
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Hixson, Tennessee, United StatesGreat first family vacation
Left on 12/25/2012 for a stay in December 2012
This was our first family vacation. We all had a great time. The cabin was great! We had me, my husband, our 2 kids, dog, and my parents; and we all had plenty of room. Loved the big screen to watch movies. Would love to stay here again sometime!
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Tim M.
Chattanooga, TN, United StatesGreat place, but kinda like staying in a neighborhood
Left on 12/25/2012 for a stay in December 2012
Home was great and spotlessly clean, but you are surrounded by other houses maybe 50-60 feet away on both sides. No privacy, no scenery.
Management company was very professional and provided outstanding service. -
Caroline E.
Greeneville, tn, United StatesAlways happy
Left on 12/18/2012 for a stay in December 2012
This was the third year we have rented a cabin from elksprings. We have stayed in knotty and nice, almost heaven, black jack, and cowboy way. Every cabin was perfect we love staying there and it has become a November tradition for my family and I. I would recommend staying at any of the cabins they are all unique in their own way. They are secluded but at the same time only a short drive to downtown gatlinburg. It's a relaxing experience and everyone should go at least once and check out the amazing cabins they have.
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Rama B.
Atlanta, GA, United StatesWe had a great stay at Elk Springs!
Left on 11/26/2012 for a stay in November 2012
We hade a toilet leak the night of Thanksgiving and the property superviser came right away and fixed it.
The kitchen was a little short of glasses, wine glasses etc considering it is suppossed to sleep mor than 10 people.
But the property manager took care of that as soon as we called.
Overall, I would recommend you highly. -
Diane C.
Racine, WI, United StatesOur First Visit to the Smoky Mountains
Left on 10/26/2012 for a stay in October 2012
We had a fabulous first time stay at the cabin. We were thrilled to have the fire going when we arrived as it was cool and nasty outside. Absolutely thrilled that it was CLEAN, had plenty of hot water, and everything worked properly. I might suggest that you have on hand a few condiments, at least salt and pepper. A few chocolates to greet us would be an appreciated touch as we didn't bring any wine. Hopefully, we may be back some day!
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bjs88tennessee
tennesseeGreat Cabin lousy beds
Left on 10/10/2012 for a stay in October 2012
This cabin was great for our family getaway/vacation. The cabin is located 5 minutes from downtown Gatlinburg and plenty of shopping was just around the corner. Our little family members as well as the big ones enjoyed the theatre screen for watching Dvd's. Our biggest complaint was the beds. There was not a comfortable bed in the cabin including the sleeper sofas. No one in the group had a good night's sleep the entire time we were there. We may very well look into renting from Elk Springs Resorts again but we will not be renting the cabin "Cowboy Way"
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Brenda S.
Murfreesboro, TN, United StatesGreat cabin terrible bedding
Left on 10/09/2012 for a stay in October 2012
Everything was fantastic about this cabin except for the bedding. All beds including king bed, queen bed and queen bunk beds as well as sleeper sofas was horrible. No one slept well and my back hurt the entire time. No one in our party slept well except for the infant in a pack and play. The cabin itself is great the location is great and the theatre room is outstanding but I will not ask for this cabin again due to the bedding.
Response from Elk Springs Resort - 10/15/2012
Manager
We have upgraded mattresses in all our cabins including Cowboy Way. Sorry your experience was not positive sleeping in this cabin. We do understand that guests travel quite a distance to stay in our cabins and deserve a good night sleep! We also realize there is a lot of personal preference in mattresses, however, we've upgraded our bedding in all cabins to provide the best possible quailty and comfort.
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Major G.
Chicago, IL, United StatesAmazing Week
Left on 10/07/2012 for a stay in September 2012
My wife and I stayed here in Feb at the Black Jack, upon our first day we determined that we would be returning. The cains are amazing, and the views along with the fresh air is more than words can say. Elk springs has become one of our yearly getaway locations. We have began planning a vacation stay for next year for our entire family. Our only complaint is that the bedding in Bo bedrooms was dirty. We simply utilized the detergent and bleach that we had and reasoned everything. Other than that, we were completely satisfied. And our drive and hike throughout the Smokey Mountains were absolutely breathtaking.
Response from Elk Springs Resort - 10/15/2012
Manager
Thanks for staying with us again! We have on site housekeeping and maintenance and can respond within 10 minutes. Should you ever have an issue we would be happy to address it very quickly. Thanks again and remember as a repeat visitor you get 10% off all future stays.
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Jennifer R.
Maumelle, AK, United StatesNice vacation get away
Left on 09/03/2012 for a stay in September 2012
The cabin and location were very nice and relaxing. The pictures were slightly deceiving because the rooms were not as large as pictured on the website. It would be difficult to fit more than 2 couples, as the living areas only had a couch and one chair. We did experience a problem with the tv, but maintenance came up and gave us the master remote within 30 minutes. The projector tv would be nice if it could be used for tv and not just dvds. It would be great for football games, etc. Very quiet area and entire property area was very well kept.
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Robert E.
White Lake, MI, United StatesCan't wait for the next vacation!
Left on 08/27/2012 for a stay in August 2012
We were all very much impressed with the cabin. It was very clean and comfortable. Made you feel like you were at home. I loved the set up. The only thing that I would complain about would be the pool table location. I would move that to the basement. No room to play. But other then that it was awesome! The bedrooms were very comfortable. The showers were hot, even when more then 2 showers were going at a time. Really liked the idea that it had a washer and dryer included in the unit. Made it easier to pack light for clothing. We will be back next year! Thanks for such a great vacation!
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Karen H.
Lebanon, TN, United StatesWish we could have stayed longer !
Left on 08/15/2012 for a stay in August 2012
Great property.......easy check-in and check-out!!! Beautiful cabins.......booked again in December of 2012 for a longer period of time.
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Elkridge, MD, United StatesGreat spot
Left on 07/30/2012 for a stay in July 2012
Very peaceful, clean, and close to everything.
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Deetti R.
Charlotte, NC, United StatesVacation
Left on 07/18/2012 for a stay in July 2012
Best.....cabin stay was relaxing.
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Pleasanton, CA, United StatesThe LOVE Reunion
Left on 07/11/2012 for a stay in July 2012
Kudos to your associate Marty Rogers. Her professionalism and eagerness to assist our family with reunion reservations spanned over a year. We greatly appreciated Marty's patience and willingness to answer all questions to the best of her ability. She continued to return calls in a timely manner. We need more "Martys" working with the public on vacation reservations! Thank You.
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New Sharon, Iowa, United Statesthe great cowboy way!
Left on 06/17/2012 for a stay in June 2012
We wanted a relaxing family vacation and the cowboy way was just the place to make that happen! Great location, quiet, and relaxing. Our kids loved the pool table, movie theater and the hot tub! We often suggested to go to town, but they hated to leave the house!!!
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New Albany, IN, United StatesQuillo - Cowboy Way
Left on 06/10/2012 for a stay in June 2012
Overall we loved the cabin and our stay there was great. Reservations, check-in/out and all our experiences with the staff were first rate. The theater room is awesome and the photos don't do it justice. The property is minutes away from the arts & crafts stores, grocery/liquor stores, and only a short drive to downtown Gatlinburg. A few things to point out for future guests with kids... First, the property right outside the cabin is beautiful, but not safe for children to play. There is a large, steep hill behind the cabin that leads into a valley, and we had to keep our kids away from the sides of the cabin. The front area is pretty small and close to the street, so we mostly kept the kiddos inside or on the deck. However, the staff pointed us to a great park nearby (Mill Park) that was great when our little ones needed a place to run. Second, these types of cabins are difficult to sound-proof, so all noises carry through almost the entire place (from the basement to the 2nd level). It wasn't a major hindrance, but be prepared to hear every footstep and noise throughout. Third, the cabin can sleep about a dozen people (including using the pull-out couches), but the dining table won't hold that many. We put the kids around the table and sat in the living room or on the deck. Third, the bunk room is essentially a set of double bunks, a closet and a tv (the bunk fills most of the room so the kids didn't play in there). Finally, there is a second deck outside the basement that would make a great play area for smaller kids. Again, this cabin is great and the staff are super friendly. I would recommend it to friends for sure.
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Franklin, TN, United States -
Douglas M.
Goodlettsville, TN, United StatesFum family getaway
Left on 04/17/2012 for a stay in April 2012
We were looking for a different place to stay in the Gatlinburg area that was pet friendly and we believe this is the one. Cowboy Way was beautiful inside and out and in a terrific location. The only negative was the cabin furniture needed a good dusting along with the wooden window blinds.
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Indianapolis, IN, United StatesPeace and Quiet
Left on 04/06/2012 for a stay in April 2012
This is the second time we stayed at Elk Springs resort and will continue to do so. They have many sizes of cabins and offer a variety of indoor activities (pool table, darts, large movie screen and fully equipped kitchen). This cabin had 2 outdoor decks for relaxing.
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Luther, OK, United StatesCowboy Way a Good Way To go
Left on 04/01/2012 for a stay in March 2012
The cabin was beautiful and the location was fantastic. A few small things were found but they did not hanper the stay. There was only a broken hand can opener, one burner on the stove did not work and there were several places where something sticky was still on the floor. The furniture is beginning to show wear and is a bit uncomfortable but I loved it there and will plan another trip back in the future.
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Ricky S.
Knoxville, TN, United Statesgreat cabin
Left on 03/19/2012 for a stay in March 2012
every thing we wanted, elk springs cabins are a very professional company
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David R.
Orange Park, FL, United StatesSKIGIRL
Left on 01/01/2012 for a stay in December 2011
When we first arrived my family and I were very excited the cabin was clean and beautiful. Perfect bedtime approched the nightmare began for the next 5 nights we had mices runing through the walls all over the Cabin keeping us up all night.We Called the Maintenance office and they send a man to check he promice he would be right back with mouse trap he never came back. But on the 3rd day a pest company came by they found mice droping under the spa tub.After this problem our Christmas dinner also became a nightmare the oven did not work. Our roast pork took 9 hours to cook instead of 2 1/2 hour 2 other meals we had plan to cook was ruined. Thier isn't a home office to drive to speak to someone about our cabin problem everything is over the phone. The women who is supervisor of the Elkspring resort is rude and not helpful. Maintenance personal were useless. Another man came to check the oven the problem was he did not bring any tools to fix it or to check the was a waste of time. The cabin needs some TLC and pest control monthly. We were disapointed we were happy to come home and have some peaceful sleep. I would not return to Elksspring Resort or recommend It to our Family and Friends.
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Fishers, Indiana, United Statesgreat cabin, not so great location
Left on 12/13/2011 for a stay in December 2011
If your looking for a great cabin and not worried about location, this is the one for you. I was very dis-satisfied with the sub divided cabin neighborhood.
Response from Elk Springs Resort - 12/14/2011
Manager
Hi Peter, sorry we weren't a great fit for you. We do get excellent reviews on this cabin in particular, but perhaps it wasn't what you were looking for.
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Michelle E.
Phil Campbell, Alabama, United StatesFamily Fun
Left on 12/05/2011 for a stay in November 2011
My family and I had a wonderful stress free vavation....I would recommend this property to anyone.
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Spartanburg, SCElk Springs Fall 2011
Left on 11/09/2011 for a stay in November 2011
The trip was pleasant. We had nice weather and a great stay on the property. I would recommend these cabins to anyone staying in the Gatlinburg area.
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Sarasota, FLCabin stay
Left on 10/08/2011 for a stay in September 2011
Great luxury cabin. Close to everything. Our ATT service didn't work at the cabin, so without a land line, felt a little weird, but that's no fault of the property.
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Carol P.
Bellaire, OHVery Pleased
Left on 09/12/2011 for a stay in September 2011
First trip to the Smokies for our family. Cowboy Way was perfect for the 6 of us. Don't have to bring anything but your clothes and a beach towel for the wonderful hot tub. Would have liked just a little more storage space in the kitchen. What you see
on line is exactly what you get. Had to call office to have them come to light the pilot light on the fireplace but they came within a hour. Plenty to do and see. Highly recommend the one lane nature trail starting at light #8. We even had a 4 am visit from
a bear right outside our bedroom window. Could not have picked a better company or cabin for our first visit. -
Ruthann G.
Rockville, MDGreat Cabin!
Left on 08/27/2011 for a stay in August 2011
We loved Cowboy Way! Great family time. Just wish it was a little closer to home. We'd definantely recommend Elk Springs.
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William W.
Brick, NJBest Vacation Ever!
Left on 07/30/2011 for a stay in July 2011
traveled with a group of 8. ages ranged from 16 to 22 for the kids. they loved the cabin so much that when it was time to head back after all our day trips they couldn't wait to get back to the cabin. never felt crowded in the cabin plenty of room. Better than the pictures on line when you see it in person. GO GO Go don't even think about it it was AMAZING!
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Soddy Daisy, TNGreat Cabin!!!
Left on 06/05/2011 for a stay in May 2011
We needed to get away for a few days and Cowboy Way was the the perfect place.... It was extremely clean, great game room, just what we needed to relax. The only thing we had a problem with was that the shower on the main level, next to the kitchen. The drainage from the shower drain was extremely slow to drain out. By the time you finished showering, the water level was up to your ankles.... This was no great issue but should be looked into, maybe a clogged drain??? Anyway, we would definitely vacation there again.... The cabin is beautiful...
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Earl T.
Jackson, TNGreat Time !!!!!!
Left on 05/30/2011 for a stay in May 2011
My family and I had a great time. We loved the hold thing. It was nice to have space for the hold family.
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Tornado, WVDavis review
Left on 05/25/2011 for a stay in May 2011
No phone in the property and no AT&T; cell phone service, a bad thing, especially with 83 year old mother along. We also never found the binder giving us information about the property like trash pickup days & how to work some equipment. The property was surface clean but dusty & cobwebby otherwise.
Response from Elk Springs Resort - 05/27/2011
Manager
Hi Carol, we certainly want to make sure your cabin is clean or if something is missing we want to get it for you. We have maintenance and housekeeping on site and can respond typically in less than 10 minutes. Should you have an issue please call and we can remedy. If you wait until check out we cannot assist you. We are sorry that you had an issue and these are things we can easily take care of during your stay, including getting you a phone to use. This cabin is now equipped with an phone. Sorry for the inconvenience and thank you for your business!
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Dale H.
Burlington, NCGreat Stay - A Few Concerns
Left on 04/24/2011 for a stay in April 2011
As usual, Elk Springs Resorts provided a great stay for our annual trip to the Smokies. We had stayed in a different cabin two previous years and decided to try this one. The location and scenery were great, and the three-level floor plan is very nice. The home theater was a nice amenity that unfortunately we did not have much time to utilize, due to the great weather we had during our stay. Customer service was excellent as usual.
However, there were a few concerns with this cabin that we had not experienced previously. Overall, the cabin was a little more dusty than we would have expected. Blinds and windowsills had heavy amounts of dust, which you would not expect in a cabin that was occupied frequently. The most unpleasant thing, however, were the conditions of the cookware. Several pots and pans had heavy amounts of grease and foodstuffs left on them from previous guests. It was obvious that these items had not been cleaned/washed prior to another guest checking out--they had evidently been placed back in the cabinets dirty, which is unacceptable considering the readily available dishwasher. Ordinarily, one would expect items such as this to be checked by Elk Springs staff prior to another guest checking in. However, I would consider this a minor disappointment.
All in all, we were satisfactorily pleased with our stay and will likely return next year, if not sooner.Response from Elk Springs Resort - 04/26/2011
Manager
Hi Dale, thanks for staying with us again and we're glad you enjoyed your stay! The cleaning issues you experienced are not something we're happy with and thank you for the feedback. We use this feedback to grade our cleaning crews and make staffing adustments so that we can avoid these problems going forward. Should you have a problem, please call us as we have maintenance and housekeeping on site and can respond very very quickly to remedy issues such as this. Thanks again for staying with us this year and we look forward to your future stay!
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Donnie B.
Apex, NCDonnie B.'s review of 2 Bedroom with Bonus Room, Pool Table, Hot
Left on 03/01/2011 for a stay in February 2011
Great place to stay. Will defintley go back in the future!
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Clarksville, TNWonderful Trip
Left on 02/22/2011 for a stay in February 2011
Cowboy Way was wonderfully kept up and we had a great stay. The giant screen tv was a great addition.
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Brooke W.
Alabaster, ALWILL be back next year!!!
Left on 02/09/2011 for a stay in January 2011
We enjoyed our stay very much!!! It was so nice, clean, and very spacious! We woke to a breathtaking view of snow our second morning there. The cabin was so cozy, and we plan to be come back next year! :) Not one thing that the cabin did not have!!!
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Travis P.
Phoenix City, ALSnow for Christmas
Left on 12/30/2010 for a stay in December 2010
All the settings were in place to have a marvelous Christmas, but Cowboy Way fell short. The sink leaked,furniture was broken, and we could never seem to get the trash picked up. The view waws great due to the heavy snowfall and the street leading up to the cabin was cleared by 1100 every morning. Overall out of 10 I give this cabin a 6. Too much money spent to get any dissatisfaction at all (and for those that think I may be just fancy, I got back from Iraq 14 days prior to checking in).
Response from Elk Springs Resort - 01/18/2011
Manager
Hi Travis, thank you for the review. We did have an issue with the trash with the snow, i do apologize for that. We have developed some alternate plans for trash removal in cases where we do get heavy snows. Please call us if you have maintenance issues such as the leaking sink, etc. as we do have maintenance on site who can quickly address those issues.
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Kelley R.
Knoxville, TNHorrible check in
Left on 12/07/2010 for a stay in November 2010
The good: movie screen was the best. Hot tub was nice. Beds were ok.
THE BAD: no phone in cabin (noticed another reviewer said this on tripadvisor and management said was untrue, but is true) No wifi (regardless of what they say). ABSOLUTE WORST CHECK IN EVER!! We rent cabins 2-3 times a year never have I had a worst experience. Never got text to get in cabin. Impossible to reach by phone. Office does not exist! Felt after an hour of not being able to check in that it was a scam, ONLY way to get thru to these people is to call like your wanting to make a reservation. -
Biringham, ALOverall the cabin met our needs and was nice. The kitchen was v
Left on 11/26/2010 for a stay in November 2010
Initially we had hoped to stay for Thanksgiving but there was no vacancy. Truthfully it would have been extremely difficult to prepare a large meal in the kitchen at Cowboy Way. Also, underneath the kitchen sink the dust pan was left in the dish strainer.(Unclean!!) The only other complaint was that the headboard was loose in the upstairs bedroom where my daughter slept and was very noisy. She did not explain the problem to me until the final day of our stay. I had just thought the flooring was noisy but she said it was the bed. When I looked at it I realized that the headboard needed to be reattached.
Response from Elk Springs Resort - 11/26/2010
Manager
Management is wondering why guests only want to talk about things they didn't like. This cabin has excellent views, a 9 foot theater screen and luxury furniture among other thngs...
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Kristina L.
Rogersville, TNVery clean! and that means alot of coming from me!
Left on 11/09/2010 for a stay in November 2010
This cabin was beautifully decorated and SO CLEAN! I am a clean fanatic and this cabin passed my expectations. We had a wonderful time and enjoyed our stay very much. The only tiny complaint i would have is that it was very cold in the basement where the 9 foot tv screen was. There was only 1 heatpump for the cabin and all the heat ended up in the upstairs. The theater room was really nice, you just needed a big blanket!:) Also i would have liked to have had more seating in the basement. There is only one couch, another couch or a sectional would allow room for more to enjoy the theater room. But with that being said we had a wonderful time and will stay at Elk Springs again! Thank you!
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Stacie B.
Lafayette, LAOctober 2010 My Non-Wedding Trip
Left on 10/21/2010 for a stay in October 2010
Just a couple of minor problems, the ignite on the gas grill does not work, along with the timer on the fireplace. there were multiple brooken clean glasses in the cabinet ready for use. We never did find the heated pool, etc. I considered these MINOR details and had I contacted the manager I am sure we would have gotten assistance. PS The Jacquizzi had alot of sediment in it that got in suits. I would definitely go back!
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Pentagora, Flsome major disappointments
Left on 10/12/2010 for a stay in October 2010
Our indoor jetted tub leaked severely the first use. It literally rained down on our bedroom below soaking clothes, bedding and floor. The housekeeping staff was exceptional. However maintenance could not find a part for it so they "patched" the best they could. Next night same thing happened and we could reach no one. The after hours mailbox (manager) was FULL for two and 1/2 days. The general office could do nothing but refer us to the after hours number. Manager was "in a meeting" for a whole day or more and would not return our calls for help. We were stuck cleaning up the mess ourselves and had to wash and dry all our clothing that became wet! On the day we left the manager sent someone else to give us a partial refund...too little too late. We understand things do go wrong but our issue was not being able to reach the manager or anyone to help us. Very poor management! And they have NO physical office to go to for help. Just phones which were useless
Response from Elk Springs Resort - 10/12/2010
Manager
Hi Nancy, sorry for your inconvenience on this. It appears that the jacuzzi tub developed a small crack with the drain line and we had to special order a part for the drain. It's pretty uncommon to have an issue with a jacuzzi tub and the parts aren't readily available. We did spend the better half of a day trying to find the parts at our 3 plumbing supply companies, but they just didn't have them. We did overnight them next business day but you had checked out when they arrived.I know we handled numerous phone calls from you and you did speak live to our operations manager on several occasions who compensated you for the inconvenience. She really couldn't do anything else as we were waiting for the part. I realize it was frustrating. We also tried to give you an interim fix, but the underlying problem we couldn't solve during your stay. So the best thing we could do was get the cleaners there as quickly as possible, which we did.Please keep in mind that at a last minute notice we were able to get you checked in 6 hours before your scheduled check in, so while we couldn't fix the problem due to a part we could not get, i do think we were very responsive to you and accomodating upon your check in. But again, we're sorry we couldn't get it fixed during your stay.
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Laura G.
Slidell, LACowboy Way Stay
Left on 09/21/2010 for a stay in September 2010
We were pleasantly surprised by the beauty of the cabin. We thoroughly enjoyed the view and how easy it was to check in and check out. The only reason I didn't give it 5 stars is because there was no phone in the cabin (there was no cell service either) and the wi-fi did not work. The instructions to reboot the modem and reboot the wireless router were vague and I feel that they should have tested this while preparing the cabin. Other than that, we loved the location, the place was secluded, but directions were easy. We plan to return next year for an extended stay. Hopefully there will be a phone or the wi-fi will work this time. That would make it PERFECT.
Response from Elk Springs Resort - 09/21/2010
Manager
All of our cabins do have phones. Should you have an issue during a future stay, please call us. We have maintenance on site and would be happy to resolve your issues, including the wi-fi.
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Nancy F.
Lincoln, NEPerfect Accomadations
Left on 09/18/2010 for a stay in September 2010
Six women hikers enjoyed the relaxing deck & hot tub the most. Bedrooms & kitchen worked out great. Very Clean!
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Jerry S.
Alvarado, TXNot compatable for family reunions
Left on 08/06/2010 for a stay in July 2010
We booked for a family reunion. The cabins were to far from each other to walk to. There were worms on the ground floor of "Majestic views". I found a moldy cookie in dresser in "cowboy way". The cleaning crew could have done a better job of "pre rental cleaning".Needed more trash bags in the cabins. Wish there were some areas on the property for the kids to play. Ball field, swimming pool, park etc. The local community center was great, but not many of our group went there. Out of the way.
Response from Elk Springs Resort - 08/06/2010
Manager
Hi Jerry, sorry for the cleaning issues. We usually get great ratings and reviews for our cleaning, but looks like we just didn't get it done right for your stay and we're sorry abou that. We do have a huge common area field behind the cowboy way and some of the other cabins. it's flat secluded series of fields in the valley. We're planning on a volleball, kickball and bocci ball court in the near future as well as our pool.
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Brenda D.
Charlotte, NCOur family had a great experience. The resort & location were w
Left on 07/26/2010 for a stay in July 2010
to the management. Our cell phones did not work in the cabins. Also a book of matches or a lighter would have been helpful. We had to manually light the grill. BUt overall, we were very pleased and hope to return.
Response from Elk Springs Resort - 07/31/2010
Manager
We do have a phone in this cabin, the line was cut by bell south and has been repaired. Sorry for the difficulty with the grill. We do have electric ignitors on the grill and if it is not working or you have other issues you can always call our onsite mainenance so that we can remedy the issue quickly for you!
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Sharon K.
leeper, PAOur visit to Cowboy Way
Left on 07/18/2010 for a stay in July 2010
We really enjoyed our stay at Cowboy Way. There were a couple of things you might want to check into. The bedspread in the master bedroom upstairs is torn about 18 inches with the insides starting to come out, when cooking the pans you had were nice but when frying bacon, eggs etc you really need a nice non-stick skillet. The grill was great and our kids loved the hot tub and we all enjoyed the movie room. Overall we had a great time but a few improvements could be made. Thanks!
Response from Elk Springs Resort - 07/20/2010
Manager
Hi Sharon, thank you for the feedback. We're constantly looking for items such as this and looks like we missed these. We've taken care of them. If you stay again, please be sure to call the office and we can remedy items such as this very quickly as we have onsite maintenance.
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Anna, OHReturning to a Bigger Cabin
Left on 07/06/2010 for a stay in July 2010
All my wife could talk about is a return trip. Before we even left to reurn home, she was already contacting family to recruit more to join us (and share the cost.)
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Lisa M.
Jasper, INCowboy Way
Left on 06/12/2010 for a stay in May 2010
Lovely cabin! We very much enjoyed our stay....the only negative was that the gas grill needed the cooking grates replaced and a new igniter switch but we were able to light the grill manually. I very much recommend this resort and this cabin.
Response from Elk Springs Resort - 06/17/2010
Manager
Hi Lisa, thank you for the review. The grill parts were on order and w've replaced them. Apologize for the inconvenience and we're glad you enjoyed yoru stay!
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Lansing, MIMother's Day in the Smokies
Left on 06/01/2010 for a stay in May 2010
This was my second stay in Cowboy Way. This time I returned with 4 others of my family. They all said it was the best vacation they had had in years. We'll be back!
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High Point, NCThank You!
Left on 05/13/2010 for a stay in April 2010
We had a great time and would come again!
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Lynn D.
Cedar Rapids, IowaApril 2010
Left on 04/28/2010 for a stay in April 2010
We loved the cabin, everything was great and the view was beautiful!!! Plenty of space for all 4 of us to do our own thing , lots of room for us to all hang out together! The only problem we had were the huge bumblebee's that scared us off the deck during the daytime!
I wish we could have stayed longer because there is so much to do in the area we didn't have nearly enough time to do everything we wanted!!! I would have liked to have had a lot more time to just relax in the cabin also!Response from Elk Springs Resort - 04/29/2010
Manager
Hi Lynn, thanks for the review. Sorry about the bee! They are actually carpenter bees. It's mating season and the male bees our out and about a lot more than last year, they are actually harmless and incapable of stinging. They will buzz around in front of you as part of their instinctual mating dance. They are pretty big and scary, but once you realize they can't sting you it's kind of interesting to watch them. Remember, as a repeat visitor you will get 10% off a future stay above and beyond any specials.
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Christina P.
Fischers, INAbsolutely Amazing
Left on 04/20/2010 for a stay in April 2010
The staff is absolutely wonderful. They made sure that we made it to our cabin ok, gave us directions when we were lost and offered to come and find us to make sure we got ther. They came and fixed things without a problem when issues came up. And when we wanted to stay longer after we checked out, it was not a problem to add an extra night as well. Everything was just perfect. From now on Elk Springs will be the only place we stay.
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Tammy M.
Vierona, KYTammy M.'s review of Cowboy Way
Left on 04/17/2010 for a stay in April 2010
The cabins are very nice and convenient to Smokey Mountains. We would come back if there was an outdoor pool, or other points of interest (hiking trails) I know they are in their first phase and are planning to add an outdoor pool, the sooner the better, if you just need a place to sleep its fine.
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Amber A.
Cedar Town, GaWonderful peaceful getaway
Left on 03/29/2010 for a stay in March 2010
We had a wonderful time! We have4 kids and there was plenty of room for everyone to relax and have fun. The area is a great place to get away for some R&R. We had an awesome view of the mountain peaks and fresh air. The resort was very nice and clean. And hospitality was great!! We will definetly come back next year!! Thank you for making our trip so special;-)
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Albany, INGreat stay!
Left on 03/26/2010 for a stay in March 2010
Enjoyed the away-from-the-crowd location. Plenty of space and things to do for group of six with four teenagers.
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Joseph L.
Peachtree, GAEnjoyable!
Left on 02/23/2010 for a stay in February 2010
Suggestions: Provide a broom, mop, extra dish towels, and can opener.
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Memphis, TNAbsolutely loved the cabin....
Left on 01/17/2010 for a stay in January 2010
Absolutely loved the cabin. I will never travel to Gatlinburg and not stay at ELK VALLEY!!
Response from Elk Springs Resort - 01/18/2010
Manager
We're glad you liked the cabin! Sorry you don't want to come to Gatlinburg again. You can avoid the traffic through Sevierville if you take interstate 40 to 321. It's a straight shot with just one traffic light!
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Seminole, FLGreat stay
Left on 12/11/2009 for a stay in November 2009
Will comeback again.Clean, perfect location,recommend it highly.
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Letts, IADisappointing in several ways.
Left on 12/04/2009 for a stay in November 2009
The cabin was to sleep 10, with pull out sofas. Those were so bad that they should never be counted for real guest beds. Family had to go out to buy a $160 foam mattress topper just to get some sleep {on the floor)! Not enough linens for 5 people, let alone the nine we had. Although the service people were good about giving us more after we drove to the office. The cabin was very dusty, the blinds and other things hadn't been cleaned in a long time, the main floor small TV had such a layer of dust you couldn't see the picture. The downstairs big screen was messed up so that the sound didn't work properly and we couldn't use it. The dining table didn't seat enough people, and was impossible to move around getting in and out of the patio doors. The whole Gatlinburg area was so badly over crowded with holiday travelers you couldn't even go anywhere, traffic and parking and every road was at saturation point! Not exactly what you dream of for a family get together! I think it's too bad that places with so much to offer, don't try to keep the growth in check with what the area roads etc. can handle. Too many people jammed in, it was a traffic nightmare! Long lines to wait to stand in more long lines just to get to do one activity.
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Jay G.
Anderson, SCJay G.'s review of Cowboy Way
Left on 11/24/2009 for a stay in November 2009
The kitchen was too small for three couples.The refrigerator did not have an ice maker
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Kerri C.
St. Louis, MOKerri C.'s review of Cowboy Way
Left on 10/01/2009 for a stay in September 2009
the only thing that was disappointing was that they told us when we booked the cabin that there were 2 kind sz beds and 1 full bed when actually it was the other way around. obviously, my husband and i couldn't fit in the full size bed so i ended up rooming with my daughter. other than that we loved the cabin!!! and will definitely be staying here again! we appreciate being able to check in early! with two kids it was extremely helpful!
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Mary A.
Great Falls, VAWaylaid at Cowboy Way
Left on 09/30/2009 for a stay in September 2009
Our stay at Cowboy Way was wonderful! The cabin was comfortable, quiet, well-kept, fresh, clean and delightful. It was the perfect resting place after a hard day of hiking in the Great Smokies or site-seeing in the Gatlinburg area. The hot tub was refreshing and the accomodations were perfect for a family with two older teenage boys!
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Ronald C.
Chattanooga, TNRonald C.'s review of Cowboy Way
Left on 09/22/2009 for a stay in September 2009
When we called for assistance on something your staff always responded.
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Roseburg, ORVery Nice
Left on 09/14/2009 for a stay in September 2009
I have stayed in many rental homes in the pacific northwest and I will never beable to compare it to the cabin me and my wife stayed in. We will be back for sure and next time we will stay a full week......relaxing!
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Gavin B.
Clera, ALGreat Property, Not so Great Management
Left on 09/10/2009 for a stay in September 2009
We arrived at the check in office at 3:30 p.m. and it was closed. It is suppose to be open untill 5:00. There was a note on the door with two 800 numbers to get our access code to get into the cabin. No one anwsered either phone so I left a message and no one returned my call. After waiting outside our cabin, we finally had to call the afterhours number to get in. The cabin was very nice and fairly clean but several ammenties did not work (i.e fireplace, dartboard, etc) The dishwasher was also full. Over all it was a very nice cabin and a great stay but we never once saw or talked to a single member of the management team.
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Nina B.
Atlanta, GAnice quiet cabin in Gatlinburg
Left on 09/01/2009 for a stay in August 2009
The cabin is great, it was clean and nice, definetely worth our trip and having a nice place to ourselves made it more memorable. Staff was always available to assist. ( just no xbox as describe in the cabin and the hot tub was not fully operational.)
Response from Elk Springs Resort - 09/02/2009
Manager
Hi Nina, thank you for the review. We check out the xBox's for security purposes and we've fixed the hot tub! Thanks again for staying with us.
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Misty M.
Port Richey, FLCowboy Way
Left on 08/11/2009 for a stay in July 2009
The cabin was beautiful and very clean. We found the location convenient for a variety of activities. We loved the fact that we could bring our dog along for the stay.
Our only concerns:
-There was no x-Box as advertised when we made our reservation.
-There were no darts for the dart board, so we could not enjoy that activity.
-There were not extra sheets stored in the facility to use for the sleeper sofas. -
Bel Air, MDCowboy Way Very Nice (but a bit small for 10 people)
Left on 07/30/2009 for a stay in July 2009
Overall we were very pleased with our vacation in Gatlinburg. Cowboy Way was listed as a rental for 10 people. We had a total of 8 (2 families consisting of 4 adults and 4 teenagers) The sofa beds were very uncomfortable and there was limited seating for our group to enjoy all together. The home theater system was nice, but there was only 1 sofa for people to sit on to watch it. I think we were expecting the home theater chairs like in the picture on the internet. The kitchen table only had 4 chairs and the kitchen was not well stocked for a group of 10. There were also only 6 chairs on the deck. We would probably rent the home again if we had fewer people. The people in the office were very helpful when we called for information prior to our arrival. Someone from the office was there shortly after we arrived to be sure we found everything we needed and quickly returned with extra pillows and blankets. The home was very clean (with the exception of the grill on the deck) and all the appliances were fairly new and in working order. Overall I would recommend Cowboy way to smaller groups or even 2 families with younger children.
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Telesia C.
Hazel Green, ALThe cabin and area were beautiful but there were spiders everywh
Left on 07/21/2009 for a stay in June 2009
My dad had just passed away a couple of weeks before and he was suppose to be there with us so it was bitter sweet. Our daughter was married at the Creekside Chapel. She was wanting the gardens but it was rained out.
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Steve C.
Richmond, KYCowboy Way
Left on 07/15/2009 for a stay in July 2009
This was a very pleasant experience. Having read on the internet that we would have to bring this and that, it was refreshing to find everything we needed in place (even salt and pepper). The grill needs some work still but everything else was great!!! We will be back to stay again.
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John F.
Springfield, ILExcellent, clean and quiet...
Left on 06/20/2009 for a stay in June 2009
The "cabin" is located in "resort" area with cabins next to each other, but never felt confined. Clean and quiet, the only complaint is the grill is old, with rusted grates, and thus not usable unless Aluminum foils is placed over the grates. It is natural gas.
Towels were not very thick, so take ones you like. The kichen is well stocked with plates and dishes, BUT remember to bring salt and pepper. Plenty of cooking tools sans tongs. Cabin A/C works very well, and the Fireplace is useful to take out the chill.
Very Pleased with the cabin. Located about 6 miles from the downtown Gatlinburg, Food City Grocery store is about 3 miles, and there is a Package Liquor store at the turn in off the main drag, about 2 miles. -
Mary A.
Somerville, MACowboy Way Stay
Left on 06/04/2009 for a stay in May 2009
We were very happy with our stay at Cowboy Way and have discussed coming back next year.
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Steven H.
Lansing, MIFirst of Many More Visits
Left on 05/27/2009 for a stay in May 2009
When you find something on the internet, you're never quite sure if it is going to be as advertised. But the Elk Springs Resort Cabin I rental was and even more.
The facilities were spotless, the people were most friendly and helpful, and the pescefulness of the area cannot be beat.
I am already planning a trip back with more of my extended family. I can;t wait to get back there!
I am already planning a return trip -
Ben H.
West Portmouth, OhBen H.'s review of Cowboy Way
Left on 04/27/2009 for a stay in April 2009
All in all we had a very pleasant time. There were a few things that needed replaced. The grill was rusted beyond use. We arrived around 3pm & the office was closed. We had no cell phone service at the office & had to go next door to the Ship restaurant to use the land line phone to call Elk's Resort. We did not receive good directions to the property. It took around an hour and a few more phone calls to find the property.
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Chris M.
Long Valley, NJChris M.'s review of Cowboy Way
Left on 04/27/2009 for a stay in April 2009
Property could use some sidewalks and some things like a fitness center, childrens play area, and a pool. It was very nicely maintained but a little more like a condo complex they a vacation desitantion.
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Mount Washington, KYCowboy Way Cabin
Left on 04/04/2009 for a stay in April 2009
We stayed here for 4 days and 3 nights during spring break.
Overall it was a great stay!
The resort is beautiful and check-in/check-out was care-free!
We also loved the location & the property was kept up nicely.
The only issues we had were mainly with the cabin we were in. The maintenance (couple light bulbs out - one in the shower area, another in the kitchen - not a big deal) and cleanness of the cabin (more of a big deal - sheets were dirty in one bedroom - like a black dog or something had slept on the bed, luckily, we found another set of sheets and were able to just change them, cabin was quite dusty & there must have been a wasp nest in the cabin somewhere, we had to kill several of them - there was wasp spray under the sink - so maybe this cabin has had this issue before, not really sure).
I wouldn't hesitate to stay with Elk Springs Resort again, however, I would probably stay in another cabin (to my understanding I think these are individually owned, but, managed through Elk Springs).
We didn't complain, because like I said, it wasn't that big of a deal - the sheets were the worst, but, we changed them and all was good!
Upon check-out - I did leave a fyi message to let the resort know of the problems. -
David C.
Madison, ALLot of fun....
Left on 03/18/2009 for a stay in March 2009
The log cabin community was very nice. The cabin is great and met our needs. Need at least one short pool stick due to the tight space for the pool table. We were very happy with the cabin.
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David and Mary Kaye F.
Mandeville, laDavid and Mary Kaye F.'s review of Cowboy Way
Left on 03/02/2009 for a stay in February 2009
Wasp issue on deck by hot tub, 2 nests.
Need to provide at least 1 large cooking pot. Nicely decorated. Hot water heater not large enough to accommodate our family of five. Adequate number of towels. Several light bulbs were burned out or did not have a bulb. Need mid week garbage collection from the porch as it accumulated and the last night an animal was able to get into it. BBQ pit grill was rusted to the point that we did not feel it was safe to use. Great location, peaceful, beautiful views, lovely homes in the area. Property seemed well insulated and when cold weather arrived, the property was easily heated. Nice ammenities such as tv, appliances, gaming system, pool table. TV in bedroom on main floor did not have a functional remote (remote only worked the dvd player). -
hanceville, almy weekend get away
Left on 01/27/2009 for a stay in January 2009
I tried to call on the first night I arrived and waited on phone the kids across the cabin at 2:00am were loud and we didn't get any sleep.
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Chapmansboro, TNThe hot tub was not working and should have been repaired before
Left on 01/05/2009 for a stay in January 2009
There were some things that housekeeping should have cleaned. The lights in the kitchen ceiling had alot of dead bugs in it; the vents needed to be dusted out but other than that it was great.
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Palm City, FLCowboy Way
Left on 12/28/2008 for a stay in December 2008
Overall the place was great. However, the kitchen was inadequate for a family, the pots and pans were uncleanable and the BBQ did was rusty and unusable.
Regarding the heat the 1st floor was freezing the 2nd floor perfect and the 3rd floor too hot.
No stereo radio was strange as well. -
Robert J.
Cooper City, FLCowboy Way was beautiful
Left on 11/20/2008 for a stay in November 2008
We stayed at Cowboy Way from Nov.1st to Nov.3rd. We thoroughly enjoyed the cabin. The leaves were perfectly turning colors and from the upper balcony we could see the mountaintops over the trees.
The cabin itself is very comfortable, with a bedroom on each floor for privacy and 5 TV's including an HD downstairs.
It's a 10 minute ride to town...just close enough to be convenient but far enough for privacy.
We loved sipping wine in front of the fireplace or sitting out on the balcony with coffee in the morning.
We would highly recommend this property and hope to stay here again next year. -
Dale S.
Huntsville, ALWeekend Getaway - WOW!
Left on 11/11/2008 for a stay in November 2008
We loved it and did not want to leave! The cabin was spotless and very comfortable. We hope to have our entire family come with us on our next trip because there is room for every one. We enjoyed the pool table and the fire place. The deck is wonderful with the view and hot tub. We also liked the area with the other cabins and it was a nice place to get out and take a walk. The location is great and within driving distance to Gatlinburg but out of the crowds. We will definitely be back!
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Lois M.
Blountville, TNenjoyable stay
Left on 11/04/2008 for a stay in October 2008
We enjoyed the cabin, however there are a few things that I think management should know and maybe consider changing. The charges were very reasonable except for all of the fees. #1-I don't think we should be charged for a hot tub if you do not use it. I told management that we did not even touch the hot tub and he said that it is a rule that you have to pay to have it recleaned wheather you use it or not, which does not make any sense to me--I realize that some people may use it and say they did not but maybe it could be cleaned and then a lock put on and only the people that used it would have to pay. Hotels don't charge extra for hot tubs, it should be a choice wheather you use or don't use. Also the cleaning fees, cleaning should be a part of the rental, or there could be an inspection upon leaving and if particular messy then charge a fee, and if you are charged a fee why do you have to clean up such as put the dishes in dishwasher, linens and etc. In other words if you are paying the cleaning fee then the cleaning people should be doing the cleaning and the quest should not be paying for cleaning and doing the cleaning also. I can understand the tax but not all the extra fees. Now I will list all the things that I think should be checked in this cabin. I. the beadspreads were really bad, the one on the downstairs bedroom that I sleep in was torn in at least 4 different places, to where the stuffing was coming out.
2. My friend that sleep upstairs said the spread there was dirty and tattered and the pillows were flat also,
3. There were no hangers in any of the closets and not one extra roll of toilet paper in the whole place.
4. The blinds were real dirty, so the house cleaning people need to be told to clean the blinds every so often. I am sure you will note that the cabin was as clean when we left as when we arrived, because this is the way we are. I treat other peoples property as if it were my own and the same way I -
Keelan O.
Newbridge, Kildare, IrelandKeelan O.'s review of Cowboy Way
Left on 09/29/2008 for a stay in September 2008
Local contact not available to meet us even though we had phoned in earlier to advise of arrival time. As there is no mobile phone coverage in the area it took nearly 2 hours to gain access to cabin.
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Michelle S.
Charleston, SCAwesome place to stay
Left on 09/28/2008 for a stay in September 2008
The only bad thing about our trip was it was not long enough. The cabin was wonderful and very well taken care of. We had a great time. Would recommend to many friends. Thanks
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