Phoenix Retreat, Hikkaduwa, Sri Lanka – Home 3105306 Villa
- 3 bedrooms
- 8 sleeps
- min stay varies
Phoenix Retreat, Hikkaduwa, Sri Lanka – Home 3105306
- Villa
- 3 bedrooms
- sleeps 8
- min stay varies
Key Info
- Beach / lakeside relaxation
- Nearest beach 5 mi
- Swimming pool
- Child Friendly
- Car not necessary
- Air conditioning
- No pets allowed
- Private garden
Description from owner
Description
Developing the Phoenix Retreat has been a real labour of love over the years. Our aim has always been to provide luxury accommodation in the most amazing tropical setting for guests who want to experience the real Sri Lanka but who also value having home comforts to hand.
Formerly, The Retreat at Blue Lagoon, we rebranded as The Phoenix Retreat in 2020, after the worldwide pandemic of Covid-19 forced us to close our doors and consider what the future might hold.
We were one of the first privately owned villas to obtain accreditation, with merit, from the Sri Lankan Tourist Board, a requirement to reopen
Restrictions are now very much relaxed. However, if any of your party develop symptoms or are tested positive for covid-19, we and are staff must be informed immediately. Our staff will assist if medical referral is required
The Property and what to expect of your stay:
We first came to Sri Lanka in September 2009 and was instantly charmed by the people, their culture and the fantastic natural landscape. Our sketch plan ideas became a reality and the build of The Retreat completed in 2012.
You will find lofty, light filled interiors, enhanced by contemporary bespoke furniture made in Moratua and the bold use of colour from furnishings sourced in Colombo’s fashionable districts. The original oil paintings that adorn every room are all the work of the talented local artist who has a shop The Saffron Gallery in Hikkaduwa. The ornate wood carvings and signs are the work of a gifted local wood carver Suda, also from Hikkaduwa.
High ceilings and natural airflow keep the villa cool, sustained by the natural cement floors. There are air con units in all 3 bedrooms and ceiling fans throughout the property. The downstairs veranda and upstairs balcony are covered, to provide shade from the midday sun or shelter from the occasional tropical downpours.
The cabana within the grounds is also a peaceful oasis with pond, water feature and 2 hammocks, an ideal place for relaxing, listening to the waterfall and wildlife in the gardens
Monitor lizards, iguanas, porcupine, mongoose,chipmonks and leaf monkeys visit the garden by day; while fruit bats fill the skies at dusk.
Sit on the jetty on the lagoon itself and you will encounter abundant and extraordinary wildlife with parakeets, kingfishers, cormorants ,sea eagles and mynah birds that roost in the jungle bordering the lagoon. The local fishermen dot the landscape at dawn and at dusk to lay their nets and return for their catch. They may offer you fresh lagoon prawns at the jetty, but you can try you hand at fishing off the house paddle boat or off the jetty
The Retreat is serviced by staff who provide security and safety, grounds and pool maintenance, cleaning and bed sheet and towel changes, all within the price of your stay.
The Retreat is a self catering villa. However, food can be prepared by our housekeeper for a very reasonable service charge, paid for separately by you at the end of your stay.
We also provide a welcome pack consisting of tea, coffee, milk, squash, bread, butter and water as a small thank you from us
The Retreat provides you with complete privacy and safety, all home comforts in peaceful tropical surroundings, while just a short tuk tuk ride away, you can enjoy all that lively Hikkaduwa beach has to offer such as excellent surf, diving and a variety of restaurants and nightlife.
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Families
- Great for children of all ages
- No pets allowed
- Crib
- High chair
Bed & bathroom
- Bedroom 1: King bed
Bedroom 2: King bed
Bedroom 3: King bed
Beds in other rooms: 2 Twin beds - 3 Attached (ensuites)
Amenities
- Wireless Internet
- Air conditioning
- Private outdoor pool (unheated)
- Private garden
- Grill
- Patio
- Waterfront
- Balcony or terrace
- Boat available
- Deck
- Internet access
- Safe
- Staffed property
- Table tennis
- Stove
- Fridge
- Freezer
- Toaster
- Kettle
- Dishwasher
- Washing machine
- Iron
- High chair
- TV
- Satellite TV
- DVD player
- Stereo system
- Ceiling Fans
- Linen provided
- Towels provided
- Housekeeping Included
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Access
- Parking
- Secure parking
- Not suitable for wheelchair users
Getting around
Interaction with guest
Policies
- Check in time: 12:00, Check out time: 12:00
- If you have any questions about check-in or check-out times, please contact the owner/manager.
- Payment
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This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
Damage deposit: ($247.10) £200.00 - Smoking
- Yes, smoking allowed
Cancellations
Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.
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Booking confirmed |
100% refund within 24 hours after booking (provided the stay is at least 60 days away).
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24 hours after booking |
100% refund of the amount paid (minus the booking fee*) if cancelled at least two weeks before check-in.
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2 weeks before |
No refund if cancelled less than 2 weeks before check-in.
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Check-in date |
* The booking fee is stated in the cancellation policy information on the payment page. This fee helps us run our secure platform and enables us to provide 24/7 customer support
House rules
Drug use on the site will not be tolerated
There is no overnight accommodation provided for tour guides and drivers
Smoking is permitted outside only
Internet data is not unlimited and is unsuitable for streaming and downloading films etc. If it is used up you will have the option to top up but at your own expense
About the owner
Philippa S.
Tourist License
SLTDA/SQA/PRO/BUN/2020/0049
- Average reply time:
- 34 minutes
- Response rate:
- 100%
- Calendar last updated:
- 23 Apr 2024
- Years listed:
- 10
- Based in:
- United Kingdom
- Overall rating:
Languages spoken: English
These are the details provided by the business owner.
Business Name
Business Address
Business Telephone
Business Email
Other Applicable Information
Map
Reviews
Excellent
– based on 48 reviews
Excellent
48 reviews
- Excellent
- 45
- Very Good
- 3
- Average
- 0
- Poor
- 0
- Terrible
- 0
“Paradise”
What an amazing place . It’s just like a little slice of Paradise. The accommodation is stunning as are the views and the tranquil sounds . Channa was fantastic & the meal his wife prepar… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for this gorgeous review Sharon. We hope you can spend longer with us next time
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Amazing luxury accommodation in beautiful tropical surroundings”
This was our second stay at the Phoenix Retreat and we hope to go again some time in the future! I can't recommend it enough - my only regret was not staying longer. We travelled around Sri Lanka… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you Sally for this great review. We are so pleased the standard and services of The Retreat and team and therefore the experience of the guest has not diminished since your last visit in 2016. We hope to welcome you back sometime
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“A wonderful stay”
We had the most amazing stay at The Retreat. A fabulous villa in a very tranquil setting at the edge of the lagoon. A large pool provided hours of fun, superbly looked after by Neel and pyrantha, who … More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner What a great review Christine, we are pleased you enjoyed your stay and look forward to welcoming you and your party back some day :)
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“My Favourite Holiday Ever! The Retreat is Paradise. Thank You!”
The most amazing holiday! Our family of 7 spent Christmas 2019 at The Retreat. A total of 9 nights. We had a child, teenager, young adults and older adults and every single one of us loved every min… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner hi Monique, I do apologize for not having replied sooner as I have only just seen your review. Wow, what a fab review it is, we are so pleased you had a wonderful stay. We have had a change of staff since the end of January as Prem and Sunitha have moved on. We have a new team who have started, all of whom have worked for 5 star hotels in the Maldives and at the moment a professional sous chef so food reviews have gone up a notch (if possible). We look forward to your return and will give you discount on any return visit
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“A serene stay”
Another wonderful holiday at The Retreat, we had to return after visiting last year. Looked after and spoilt by lovely Preme and Sunitha. Sunitha’s cooking as amazing (if not better) than we re… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Great review Laura, we welcome your return
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Great location and facilities.”
The location was amazing - on a secluded lake with amazing birds and small animals living in a garden paradise. The pool was continually used for long periods followed by drying off in the sun. Transport was available with a great team with either tuktuc , car or van as per the particular requirement. Food cooked by our local host was just amazing and catered for our varied groups requirements 100%.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you Ian for this lovely review, we are so pleased you appreciated the location and the efforts of our staff. We will pass on your wishes
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“An amazing place to stay if you are looking for peace and tranquility”
We have recently returned from a fantastic 2 week stay at The Retreat. The house is beautiful with everything you could possibly wish for in the most idyllic location on the shore of the lake. The … More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you so much Sue for your kind words and very lovely review. We shall, as ever, pass on your compliments to both Prem and Sunitha and the Hikkasurf boys and await your return some day :)
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Peaceful and tranquil location with excellent staff on site.”
A beautifully appointed villa in a lovely tranquil location. The on site Husband and Wife Team of Prem and Sunitha were exceptional, attentive but not intrusive.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thanks for your review Mac, pleased you enjoyed your stay
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Dont look any further!!!”
Finally getting to review our stay at the Blue Lagoon in December for 2 weeks. I cannot say enough positive things about our stay, its more or less copying what prior visitors have experienced. Prem a… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner What a lovely review, it is so great to hear that our team continue to make such a positive contribution to our guests stays and holiday. We welcome your return and I will pass on your kind remarks to Prem, Sunitha and the Hikkasurf boys
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“A little slice of heaven”
The Retreat is a little slice of heaven. We were there for a week and it was so relaxing, beautiful and tranquil. We were sad to leave. Prem and Suneetha were incredible, quietly looking after our eve… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
FAQs
- How do I find more info about the property?
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You can get in touch with Philippa (the owner) through the contact form on this page.
If you’ve already booked, go to Manage your booking to send the owner a message.
- What if I have questions before I book?
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Send Philippa (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.
- How do I contact Philippa (the owner)?
-
Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.
If you’ve already booked, go to Manage your booking to view Philippa the owner's contact details or send them a message.
- What's the difference between 'Book your stay' and 'Contact the owner/manager'?
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Use the Ready to book? form to pay provisionally online and send Philippa (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then
Or send Philippa (the owner) an inquiry through the Contact the owner/manager form if you’d like a quote or more info first.
- What is a booking request?
-
When you pay online through the Ready to book? form, a booking request is sent to Philippa (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- How do I know my booking is safe?
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To book this property you need to pay through the Flipkey website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to the property when you check in, we’ll offer a full refund for the stay.
- How do I know what it will cost for my stay?
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Simply enter your dates in the Ready to book? form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.You can also request a quote from Philippa (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.
- How do I know if my booking request has been accepted?
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You’ll receive an email within 24 hours to let you know. Or you can check in Manage your booking. No money will leave your account unless it’s accepted.
- How do I pay for my vacation?
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Use the Ready to book? form to pay provisionally online. You can pay by credit/debit card or PayPal. Philippa (the owner) will have 24 hours to accept the booking and no money will leave your account before then.
If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your booking.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- Why can't I call Philippa (the owner) before booking?
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You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.
If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage your booking.
- How do damage deposits work?
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In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.
Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.
- How can I view and manage my booking?
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Go to Manage your booking to view all your booking details, pay the balance of your booking or cancel it if you need to.
- How do I pay the balance of my booking?
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You can pay the remaining balance of your booking at any point. Simply go to Manage your booking and click Pay now.
We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage your booking to see when the payment will be taken.
- How can I withdraw my booking request?
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You’ll need to contact Philippa (the owner) to do this. Send them a message in Manage your booking or through the contact form on this page.
- How do I cancel my booking?
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Go to Manage your booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.
- How do I make changes to my booking?
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You can request to change the dates or number of people on your booking via the Manage your booking page. To change your dates use the Edit booking button. If you need to change the number of guests staying then send Philippa (the owner) a message.
If Philippa (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your booking page. You’ll have 48 hours to take action before the revised quote expires.
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