The Sussex vacation townhome is located just west of Walt Disney World, and within a short drive of Universal Studios, Old Town Kissimmee, and SeaWorld of Orlando. It offers guests over 1,450 square feet of vacation living space across two levels. Children and adults alike will enjoy the private splash pool within the screened patio, where you can host a lovely afternoon picnic pool-side. Take advantage of family-friendly activities and amenities of the Windsor Hills Resort during your stay.Plenty of sleeping space is provided in the three bedrooms of the Sussex. There is a sleeper sofa in the living room for additional sleeping space. A... king sized bed and 19” TV are furnished in the master bedroom. An attached private bathroom is available for guests sleeping in the master bedroom. The second bedroom features a queen sized bed, while the third bedroom has two twin beds. Three full bathrooms make it easy and quick to get ready for daily adventures at the Theme Parks.The open floor plan allows guests to move freely in-between rooms. Cooks will love the fully-equipped kitchen, complete with all cookware and eating utensils. A 27” TV with DVD player is available in the living room. Catch views of the pool area from the living room and kitchen. Wi-Fi internet access is free-of-charge and is an excellent way to keep in touch with family and friends who didn’t make it on vacation this year. For your convenience, a clothes washer and clothes dryer are provided.Read more
Left on 03/14/2010 for a stay in February 2010 | patricia
I have been visiting Magical Memories for a long time. So much that I consider family as regular visitors. This experience was the worst and it was only due to customer service.
I made my reservations on February 22, 2010. I am in your data base and my information has not changed. I spoke with a representative on that day by the name of Pam. She did a wonderful job and she answered all of my apprehensive questions. My concerns was that although I was paying for the stay and the information was in my name it was my son and husband that would be staying. Pam made sure to add my son's name to the reservation. On February 25, 2010, I called to confirm my conformation with Natasha. She faxed me over the conformation information. As is our norm. We checked in at night box on February 26, after midnight. That morning my son went to check in and was told by the reservation clerk that they could not check in because the reservation was in my name. After a lenghty conversation with this clerk my son called me. I went over the reservation with this rep. and asked how could rectify this to ensure their stay. She told me that unless I came in and checked in myself they could not sign in. I explained that I was in Georgia. She told me that nothing could be done. After lenghty conversation with her I asked to speak with the supervisor. She said she was the supervisor. I asked her to speak with Natasha, she said she was at lunch. I said "Oh she is working today, then she can confirm my information that added my son to the reservation", she said yes. I advise my son to leave and then I told him to go back to the resort and get the fax copy and present it to her. When he came back with it, she told him that it looked like his name was written in. He put me back on the phone and I spoke with her again. She still insisted that she could not allow them to check in.
I called back when Natasha came back from lunch. Natasha verified our information and stated that this information was in Read more
Thank you for taking the time to contact us regarding your concerns. It is great to hear that we have such a loyal customer. I have enormous confidence in our staff that consistently performs at a level that exceeds our guest's expectations. As even the most well thought out plans can go awry, a service staff consistently outstanding can make an unadvised decision while dealing with our guests. The policy which was at hand in this case is meant to protect our guests and owners, but clearly circumstances with your reservation called for deviation from our normal policy. I am sorry for your husband and son's experience and ensure you that future visits will come with the standard that you have become accustomed to with past Magical Memories visits.
Caxias do Sul/RS/Brasil
Left on 03/02/2010 for a stay in October 2009 | Marilia
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