This Excellent Vacation Home is of the Excellent Deluxe category. The villa is situated on Santee Drive in the Indian Creek sub-division, Kissimmee, just off exit 64 of the Interstate 4 (I4) and SR429. It is therefore only minutes to the Walt Disney World (only 3 miles), Universal Studios and Sea World theme parks, plus some of the world’s best golf courses. This villa offers free high-speed internet (cable and Wi-Fi) plus free local and long-distance calling within the United States and Canada. A fax-copier is available too.
The villa has many extras to make your stay very enjoyable. It has been furnished to a very good standard. The... great floor plan places the family room right in the middle of the kitchen, 4 bedrooms, game room and the pool area.
Upon entering the villa, on the left hand side, you will find the game room with Air Hockey, Pool Table, Ping Pong and other games. Facing this game room you will find the first bathroom with vanity, bath tub and toilet. To the right is the first bedroom with Queen Bed, cable TV and closet. To the left you will find another bedroom, this one with 2 Single Beds, cable TV and closet.
Walking straight ahead, you will find the large family room with plenty seating space. It has a large flat screen TV with digital cable and DVD player. On the left you find another bedroom with 2 Single Beds, cable TV and closet. It has a bathroom right next to it with vanity, shower and toilet.
Last but not least, on the other side of the family room, there is the Master bedroom with Queen Bed, cable TV and en suite bathroom with dual vanity, shower and separate toilet plus direct pool access. Direct pool access is a very convenient feature; step right from the pool deck into your bathroom for a quick shower after that refreshing swim.
The open, well fitted kitchen with a breakfast table (4 seats) is in the rear on the left. The kitchen includes a full size oven, built-in microwave, large fridge-freezer with ice-maker, waste disposal unit and dishwasher. There is also a full range of electrical appliances and utensils – everything you could want in your home away from home.
The inviting pool is accessible from the family room, through sliding patio doors. The whole pool area is screened in to keep the bugs out. Pool deck chairs and sun loungers allow for late night, pool side relaxing. The pool safety fence helps protect our youngest guests, together with the alarms installed on all doors leading to the pool deck. The pool can be heated, at an extra cost. As this property is Pet Friendly, there is even a doggy door leading to the area outside the pool deck.
Near the game room there is a laundry room with washing machine and dryer. Iron and iron board are present too.
This home also features the following handicapped accessories: a bath chair, toilet rails and a companion wheelchair.
As Excellent Vacation Homes is the local management company looking after this property 365 days a year, any technical or other issue is usually prevented before it even gets a chance to develop. But, our 24-hour cover service is always available should you require it during your stay. The villa is fully air conditioned for those very hot days and has reverse air for those colder days.
Left on 04/10/2013 for a stay in April 2013 | Brian C.
Our experience with Kris (property rep) was great and she supplied us with all necessary information and was very professional, friendly, and courteous. We did like the house and location, but if we are being honest, a few things would have made our stay better. The beds were extremely firm and uncomfortable (thus we did not sleep well), as was the living room furniture. The house had a smell, which was better once we changed the air filter. The air hockey table did not work and we feel that it would not be a big expense to purchase new ping pong paddles (we purchased ping pong balls). Since the game room was a great feature, those points should be addressed. LOVED the pool area and the location was convenient and quiet. We had a GREAT place to walk the dogs. We would return to the house and did have a wonderful time. THANKS for sharing the home! Read more
Dear Brian, thank you for a great review and feedback. We have now repaired the air hockey table (blower had to be replaced) and spare pingpong paddles (and balls) were actually sitting in one of the cabinets in the garage. As it turns out, not visible enough for you to easily spot them. Our apologies for that. Next time something like this would occur please give us a call so we may respond and take care of something like this right away. Preferred mattress firmness is something very personal we believe. Many guests enjoy the somewhat firmer mattresses, and the great thing about these is that they remain comfortable for many yeras, whereas the cheaper, very soft mattresses often found in other vacation homes tend to quickly loose all of their support, making them almost impossible to sleep on. We hope you understand the choices we make. We are not sure what the smell was that you are referring to; either some residual cooking smell from the previous guests' cooking (night before), or maybe a cleaning smell from the light chemicals we use to for example clean the tile floor. Happy to read though that the new filter seemed to have helped (these are 90 day AC filters and are changed out quarterly for that reason). Thank you again and we look forward to welcoming you again in the future.
Limerick, ME, United States
Left on 02/20/2013 for a stay in February 2013 | Todd G.
Very nice place. Close to everything. Pool was great. The only thing was the checkout time on our paperwork was 11 AM, and a note inside said checkout was 10 AM. Cleaning crew arrived at 10 AM sharp. Would also have been nice to know what day to expect the pool guy. He just shows up in the back yard unannounced. Other than that no issues. We plan on going back next year. Read more
Dear Todd, thank you for an excellent review. Great feedback too. Again our apologies for the early check out clean; the note was still there from a previous mgt company, from before we took over this wonderful home's management, and should have been removed a long time ago (we have now removed it). The cleaners being early was an unfortunate error on the planning side; during busier times we too work with some great third party vacation home cleaning companies, who sometimes confuse the departure times between mgt companies. Several other mgt companies require departure before 10 AM. Please know that all our vacation homes allow you to check out as late as 11 AM. Pool service typically takes place once a week and with the weather being a big influence on the pool service schedule it is really impossible to announce their service for each vacation home. Our pool service is well trained though to respect your privacy and will work efficiently to be out of your space again as quickly as possible. We look forward to welcoming you again next time you visit the area.
Somerset, Sandys, Bermuda
Left on 01/10/2013 for a stay in January 2013 | Annaliese T.
We felt like we were staying at a home away from home. The rental was very airy, spacious, private and very comfortable.
New Years Eve was spectacular. We sat on the deck and watched the display of fireworks from our surrounding neighbours. Awesome!!!
The only issue was that the reversible pool and air hockey table in the games room needs to be up graded. The table was tilted and it didn't have electrical power to play air hockey.
All and all we had a very relaxing experience. Thank you. Read more
Dear Annaliese, thank you for a great review. We looked into the issue with the air hockey table and it turned out to be a bad fuse which we quickly replaced. The tilting is actually gone as soon as the table 'clicks' into its final position (after turning it a 180 degrees from the other, pool table side). Thanks again and we look forward to welcoming you again in the future.
Hayward, CA, United States
Left on 08/25/2012 for a stay in August 2012 |
Loved it! Only wished the home had a Spa too, but the fully fenced back yard gave us the privacy we like, not like other homes we stayed before where all neigbors look onto your pool deck ;-( Will recommend to our friends, great service from mgt company too. Read more
Thank you so much for a great review; another happy guest in this wonderful vacation home! We manage multiple homes in the same area and will of course gladly reserve one with a Spa next time you visit. Thanks again!
Bowling Green, KY, United States
Left on 07/25/2012 for a stay in July 2012 | Anthony D.
While the physical appearance was very clean, this property has been smoked in for a very long time! The moment I walked in the door the stench of stale cigarette smoke!! The sheets reeked of smoke, the sofas,towels,curtains, even the walls oozed with the odor of smoke fest's from days past :(
The problem with this type of rental is there is not a solution for changing "rooms" like a commercial type property. I paid for the rental in advance, and had ZERO options for a refund or changing homes. The option given to me was a can of "smoke eater" spray, that only gave the place a wonderfully nasty scent of perfume laced smoke stench.
The only reason I have submitted this response is because i have received repeated requests to do so, so here it is!
I would NEVER recommend this property to ANYONE, and will probably NEVER stay in a rental home like this again! Read more
Hi Anthony, thank you very much for your review. As we met upon your arrival at the house I remember you and your family really liked the house in total, but were hoping we could do something about the lingering cigarette smell which we both noticed at that time (you arrived well before the official 4pm check-in time and I just got in to do the pre-arrival inspection and was as surprised as you). Unfortunately we had no other homes available that day, but we agreed to spray with the professional smoke-neutralizer to see if that would improve things over the next 24 hours and go from there. Reading your review I of course understand your disappointment, but wish you would have contacted us again during your stay to see what we could do. We tried reaching you at the house a few times but no luck, so after 3 days we assumed the smell must have cleared from the house. When doing your departure clean we could no longer smell it ourselves. I again thank you for your time to write the review and of course hope to welcome you back in the future, as I consider this to have been a unique incident, not common to this home or any other vacation home we manage. All our homes are listed as absolutely non-smoking, which is commonly respected and appreciated by almost all guests. I hope I will have the opportunity of welcoming you again in the future, thank you.
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