|Rental type||Apartment / Condominium|
|Minimum Stay||5 nights|
Suitable for childrenAsk
Suitable for the elderlyAsk
Description from the manager
An elegant two-bedroom apartment in an exclusive residential area between South Kensington and Chelsea, shopping heaven with easy access to Knightsbridge and the West End.
Stylish decor with contemporary touches.
A small but charming apartment with two bedrooms and one bathroom on the lower ground floor of a period building. Non-smoking, broadband Internet access.
This is small but well organized with a gas hob, electric oven, microwave, fridge/freezer, dishwasher, cooking utensils and washing machine (no dryer).
An exclusive and quiet residential area of grand terraces and garden squares between the Old Brompton Road...Read more
(Property location is approximate)
Additional Location Information
Rates shown in $ USD (Rental listed originally in GBP) (change)
|Rate Summary||$257 - $309||$257 - $309||$0||$0||5 nights|
|Dec. 1 2010 - Dec. 31 2015||$257 - $309||$257 - $309||-||-||5 nights|
|Can't find rates for your travel dates? Contact the manager|
AvailableUnavailable Last updated: May 23, 2013 ◀▶
What Past Guests Are Saying
A disppointing stay.
I had high hopes for this rental property as the website gave the impression of a beautiful, well-maintained and moderately spacious apartment (and I know what size London houses are - so I wasn't expecting a huge space). It did not meet my expectations in anything but the location - and I thought it was very expensive for what it was. Nonetheless, I would have been satisfied with it had my concerns been taken seriously by the rental company. Above all, I was most unhappy that the property owner entered it during my stay without my permission. But it was also the little things like the heating was set and I couldn't work out how to adjust it: it was far too hot at night and cold during the day; the bedding had seen much better days; the front steps were difficult (I sustained a bad fall the first time I entered the apartment). When I tried to explain some of my concerns to 'homefromhome' I did not feel that I was treated with any respect at all. And then I was 'growled at' for not doing something that I hadn't been told that I should have done. The company doesn't seem to understand customer service at all. And for that reason alone, I would not recommend this apartment.
Response from Home From Home - 01/28/2011
Thank you for your feedback!
Until now, feedback received has been positive.Â
We always aim to ensure that our web listings are as accurate as possible. We use the word 'small' more than once and we (HFH) agree that the property is small, but only as small as the description suggest. (such is life, people's perceptions will vary). We will however look into whether the description could be improved upon.
We have not had previous complaints about the linen, however we do take on board your criticism and will take this up with our housekeeping department as the linen we use is from a 5 star company that supplies us.
I believe the owner accessed the property one day to collect her mail and did knock before entering, she also made numerous telephone calls in a bid to announce her arrival and did try to contact you through us. I do apologise, however, she was merely in a rush to collect urgent mail prior to a scheduled flight that day.Â She did mention noticing a laptop lying around and brought this to my attention, due to the security that was NOT in place because you did not follow the requested procedure for locking the unit upon departure. You did not lock the door nor did you set the alarm and the owners only interest was that of the safety of yours and her belongings. Security is in place as a means to help protect you, the tenant, and the owner when in residence. This was merely a safety issue that was brought to our attention.
We have already expressed to you how sorry we are to hear of your fall and how we are actively investigating your complaint. No previous tenant (or the owner) has ever tripped on the exterior steps and we are looking closely into how this might have happened, by means of possibly preventing it from happening again. We have over 200 properties on our books and cannot prevent every single possible eventuality when it comes to personal accident or injury.
We have also requested detailed instructions regarding the heating and how to adjust the settings from the owner - had you called our office we would have sent our handyman over to assist you with this, so I can only apologise that we were not made aware of this problem until now.
We do apologize that you did not have a good stay on this occasion with Home From Home.
No hot water and limited heat overshadowed an otherwise nice fla
Although the flat is nice with nice furnishings and well stocked for tenants, my stay in late November 2010 was a disappointment. I had major issues with the hot water and heat. Showers had to be less than 5 minutes or there was nothing but ice cold water. In addition, the heat in the flat was on a timer that shut it off between 10am and about 5pm. This might be OK if you were not in the flat at all during the day, or if it were during the summer, but in late November while I was spending much of the daytime in the flat, it was downright uncomfortable. Instructions on how to by-pass the timer were not made available and Home-from-Home could not /would not help me. In fact, Home-from-Home did not seem interested in helping me with either problem. Also, the Home-from-Home agent had assured me that the flat would have wireless internet. This was important since I needed to work from the flat for part of my stay. However, the wireless did not work and I had to spend almost an hour on the phone with BT (after taking an hour on my own!) to get it working. Again it would have been helpful if Home-from-Home had shown some interest in fixing the problems, but everytime I talked to them I basically got a shrug-of-the-shoulders. Bottom line is that I paid quite a bit of money to rent a flat with no hot water, no heat, and minus the promised internet service.
Response from Home From Home - 01/21/2011
Thank you for your feedback. We do take your criticism onboard and have already set in place some steps to rectify this for future clients.
Up until now we have had only positive feedback of the property.
Regarding the heating, we have asked the owner to supply us with full instructions on how to adjust the timer so future guests wont have the same problem. I am very sorry we were not made aware of this problem until now, as had we known we would have sent our handyman over to assist you.
I have spoken with housekeeping regarding the problems you had with the hot water. It was established after your departure that there was a problem with the boiler and the owner has had it replaced so this does not occur again. Again, if we knew about this sooner we would ofcourse have done something to rectify it immediately!
Regarding internet. Our properties are all privately owned, and so have different internet routers and service providers all of which perform differently with different equipment. On our website it states ''Home from Home cannot guarantee internet connection even though it is listed as being available.'' On our booking confirmation it also states '' Internet: In very few instances routers supplied free of charge in the apartments may not be compatible with your equipment for which Home From Home can not be held responsible.''
We do not charge for internet in most of our properties. Although every effort is made to help you troubleshoot, we are not IT professionals and will have to direct you to the service provider when you are in the property so that they can talk you through the necessary steps to give you full access. We will look into how we can better this service, but currently this is the way we operate.
I do apologize that you didn't enjoy your stay at Roland Gardens, we will make every effort to ensure that future clients do not experience the same issues.
Please do bring this to the attention of our sales team should you decide to book with us again in the future, and we will see how we can offer some form of compensation towards your next booking :)
Home From Home
family from Paris
Feeling like at home, being a basementr was disappointing
This apartment is not for renting purpose only, fresh flowers to welcome us, many books, nice paintings on the walls ..., make you feel at home our at friends
The pictures on the website were perfectly reflecting the inside, however, no mention that it was a basement apartment, quite disappointing fro us
Response from Home From Home - 12/14/2010
Thank you for your feedback! We are glad you enjoyed your stay. I just wanted to let you know that it does mention on our website that the flat is indeed a lower ground level apartment.
Im sorry you did not see this and were disappointed.
We hope to welcome you to London again in the future :)
Home from Home