Sophisticated Flat in Centrally-Located Waterloo!
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| Details | |
|---|---|
| Bedrooms | 2 |
| Bathrooms | 2 |
| Sleeps | 5 |
| Apartment / Condominium | |
| Suitability |
|---|
| No Pets |
| No Smoking |
| Suitable for Elderly |
| FlipKey traveler rating |
| 33 reviews |
| Stayed here? Write a review. |
Get the real scoop!
All reviews are written by verified travelers
Details
| Rental type | Apartment / Condominium |
| Minimum Stay | 2 nights |
| Living space | 754 square feet |
| Bedrooms |
2 Total
Show Details ►
|
| Bathrooms | 2 Total |
| Sleeps | 5 |
| Suitability |
Pet friendlyNo Smoking allowedNo Suitable for childrenAsk Suitable for the elderlyYes Wheelchair accessibleAsk |
| Theme | Historic, Luxury, City |
Description from the manager
The Waterloo East Apartment is a beautifully decorated, 754 square foot, 2-bedroom, 2-bathroom dwelling (one of the bathrooms is an en-suite to the master bedroom). There are 2 Queen-sized beds, and the apartment can house up to 6 guests at once.
The spacious living room boasts a dining table with 6 chairs, two sofas, and a coffee table. The kitchen comes complete with all modern amenities, including a dishwasher, a washing machine, and a microwave, and, of course, all pots, pans, and crockery, which will enable you to self-cater as desired.
*****
LOCAL ATTRACTIONS
-South Bank, a significant arts and entertainment di...Read more
Amenities
Location
Sophisticated Flat in Centrally-Located Waterloo!
London, England
What's Nearby:
Additional Location Information
Waterloo is a district of London, England, and part of the London Borough of Lambeth. It is situated 1 mile (1.6 km) east of Charing Cross. The area is part of a business improvement district known as Waterloo Quarter, which includes The Cut and the Old Vic and Young Vic theatres, including some sections in the London Borough of Southwark.
The area was marshland towards the northern tip of the ancient parish of Lambeth. It was known as Lambeth Marshe, but was drained in the 18th century and is remembered in the Lower Marsh street name.
Waterloo is connected to the Strand area on the north bank of the River Thames by Waterloo Bridge. The first bridge on the site was opened in 1817 and the current bridge was opened in 1945. The bridge was named to commemorate the Battle of Waterloo in 1815. Waterloo Road also dates from this time, built on land belonging to the Archbishop of Canterbury. The Church of St John the Evangelist, Waterloo Road was constructed from 1822 by the Commissioners for Building New Churches as the population of the parish of Lambeth had significantly increased. After the opening of Waterloo railway station in 1848 the locality around the station and Lower Marsh became known as Waterloo.
Location Type City
Rates
Rates shown in $ USD (Rental listed originally in GBP) (change)
| Date | Weeknight | Weekend Night | Weekly | Monthly | Minimum Stay |
|---|---|---|---|---|---|
| Rate Summary | $235 - $369 | $235 - $369 | $1,430 - $2,247 | $4,862 - $7,641 | 2 nights |
| Mar. 15 2012 - Jun. 20 2013 Autumn Indicative |
$302 | $302 | $1,839 | $6,252 | 2 nights |
| Mar. 15 2012 - Jun. 20 2013 Spring Indicative |
$336 | $336 | $2,044 | $6,947 | 2 nights |
| Mar. 15 2012 - Jun. 20 2013 Summer Indicative |
$369 | $369 | $2,247 | $7,641 | 2 nights |
| Mar. 15 2012 - Jun. 20 2013 Winter Indicative |
$235 | $235 | $1,430 | $4,862 | 2 nights |
| All Other Dates | $235 | $235 | $1,430 | $4,862 | 2 nights |
| Can't find rates for your travel dates? Contact the manager | |||||
Additional notes from owner
Please note that these rates are indicative only - prices can fluctuate greatly with market forces, such as seasonality.
We encourage you to formally send us an enquiry, where we'll in exchange offer a tailored and specific quote to your coming trip to London.
Availability
AvailableUnavailable Last updated: May 10, 2013 ◀▶
What Past Guests Are Saying
Overall Rating
ExcellentVery Good
Average
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DB
Lexington, MALovely, clean, & spacious!
Left on 04/30/2013 for a stay in April 2013
Exactly what we were looking for. Loved the convenience of security punch codes rather than keys. We were able to check in late at night after a train ride from Edinburgh. Make sure your confirmation letter indicates exact address. Ours did not, but we were able to reach the booking office right away to get the information we needed.
For those who may need a firm bed, the mattresses were on the soft side.Response from Boutique London Lets - 05/10/2013
Manager
Thanks much for your kind review, and we are very sorry for the exact address being omitted from your confirmation letter (whoops!)! Glad to hear that all got solved quickly, though, and that you were able to eventually make good use of the apartment.
Thanks again - do be in touch with us for your next visit to London, as we offer a 5% discount to all returning guests.
Boutique London Lets -
Miguel
Ponte de LimaFantástico!
Left on 03/24/2013 for a stay in March 2013
Localização excelente, a 5 min. (a pé) do underground. Apartamento em bom estado!
Response from Boutique London Lets - 03/29/2013
Manager
Here is the translated response:
"Excellent location, 5 min. (walk) underground. Apartment in good condition!"
Miguel, thank you very much for taking the time to leave a review. We were honored to have been chosen to host your stay in London, and we would love to do it again. Please do be in touch with us for your next visit, as we offer all returning guests a 5% discount.
Thanks again,
Boutique London Lets -
Lora
Arlington Heights ILConvenience in London!
Left on 03/07/2013 for a stay in February 2013
Flat was lovely and perfect location with short walk to several tube stations. We had no electricity on the bedroom/bathroom portion of the apartment the first night but someone came and fixed it the following morning. Heated floors and towel bars were awesome! There is a wonderful restaurant Waterloo Bar and Kitchen just down the street. Would highly recommend and use again if I were lucky enough to visit London in the future!
Response from Boutique London Lets - 03/08/2013
Manager
Thanks very much for your kind words. We're very happy to hear of the success of your trip. Indeed, our maintenance team works extremely hard, and as quickly as they can, to alleviate any apartment performance issues. It is great to hear confirmation of this.
Indeed, if you are lucky enough to visit London again, please do be in touch with us, as we do offer a 5% discount to all returning guests!
We would love to have you back; thanks again for your feedback.
Boutique London Lets -
Alejandro
Buenos Aires, ArgentinaPerfect for a family trip to London
Left on 02/22/2013 for a stay in February 2013
The flat is located very near Waterloo Station, within walking distance of the London Eye and the Houses of the Parliament.
It has an unusual amount of space, it can accomodate 6 people perfectly.
The flat was also very clean and well maintained, everything worked right.
We found it on Booking.com. Our whole experience was fantastic, even though I´ve never had direct contact with the staff, they were absolutely accesible via email.
I strongly recommend it.Response from Boutique London Lets - 02/22/2013
Manager
Thank you very much for this thoughtful review. It is very satisfying to hear that the apartment played a part in your fantastic London experience.
A special thank-you, as well, for recognizing our very hard working support team. They are available 24/7, via either e-mail (as you mentioned) or telephone call, and typically have extremely fast response times.
Please do be in touch with us for your next visit - we would love the chance to host your next stay, and also offer a 5% discount to all returning guests.
Thanks again,
Boutique London Lets -
remaRoma
Romabell'appartamento ma pessima gestione
Left on 12/15/2012 for a stay in December 2012
siamo stati al Waterloo apartment dal 8 al 13 dicembre 2012.L'appartamento è molto bello,e la posizione ,anche se non centralissimo rispetto alla maggior parte delle attrazioni,è comoda,con ottimi servizi di trasporto.La manutenzione non è molto buona , ma quello che ci ha lasciati molto insoddisfatti è la gestione dei codici di accesso che permettono di aprire la porta sulla strada e quella dell'appartamento.Infatti mi erano stati dati i codici per l'appartamento n.9,ma quando abbiamo aperto abbiamo scoperto che l'appartamento era già occupato.Fortunatamente non c'era nessuno,e non abbiamo spaventato nessuno,ma ci saremmo potuto portare via tutto!telefoniamo al gestore,Boutique London,e con molta calma ci danno altri codici per l'appartamento n.11.Tutto va bene fino al 12,quando improvvisamente ci ritroviamo chiusi fuori perchè i codici non funzionano più.Fortunatamente in casa era rimasta la fidanzata di mio figlio,suoniamo il citofono e ci apre.Nuova telefonata e nuovi codici,anche questa volta non sembrano scomporsi molto.Vorrei sottolineare che io,purtroppo,non parlo inglese,e tutto si è potuto risolvere perchè mio figlio era con noi.Non so come avrei fatto se fossimo stati solo io e mia moglie.
Response from Boutique London Lets - 12/18/2012
Manager
For context to all non-Italian speaking viewers of this review, here is the somewhat translated version:
""nice apartment but bad management"
we stayed at the Waterloo apartment 8 to 13 December 2012.L 'apartment is very nice, and the location, although not central to most of the attractions, comfortable, with excellent services trasporto.La maintenance is not very good, but what he has left us very unhappy is the management of access codes that allow you to open the door to the street and the apartment. fact, I had been given the code for the apartment 9, but when we opened we discovered that the apartment was already occupato.Fortunatamente there was none, and we have not scared anyone, but we would have been able to take away everything! call each servicer, Boutique London, and calmly give us another code for the apartment no. 11.Tutto okay until 12, when suddenly we find ourselves locked out because the codes do not work più.Fortunatamente in the house had been the girlfriend of my son, we play the intercom and call us apre.Nuova and new codes, this time not seem to break down molto.Vorrei point out that I, unfortunately, do not speak English, and all have been solved because my son was with noi.Non know how I would have done if we had been just me and my wife."
We are very sorry for this to have happened to this guest on this occasion. Indeed, this was an error on the management's part. This guest had initially been booked into a different apartment (within the same building), and due to an unforeseen bout of maintenance required, we were forced to move him to another apartment (again, within the same building).
What we failed to do is adequately communicate this to this guest - as well as delete this guest's prior (now invalid) keyless entry codes. For this, we apologize fully and completely. This was the first instance of something like this happening, and we will work diligently to make sure that it is the last. Entirely unacceptable and entirely our fault. We are very, very sorry for this.
It is a shame that the acts of our management had compromised what should've been an otherwise successful stay at what you've referred to as a "very nice apartment". We can only hope that you will find it within yourself to offer us a second chance, where we promise to do our best to redeem ourselves with you.
Yours Sincerely,
Boutique London Lets -
Minneapolis/St.Paul
St. Paul, MNFantastic Location for family of 4
Left on 07/17/2012 for a stay in July 2012
Met at apartment by very helpful staff.
Easy walk to Waterloo and Lambert North stations for tired kids and even more worn out parents.
Very clean apartment, minor mold issues in one of the showers. Otherwise would have rated cleanliness 5 stars. Everything else was spotless.
2 BR and 2 Baths make this ideal for any small family or group. Infinitely more comfortable and logistically usable than the later apartment in Paris (different company) or the hotels in France we found.
While small, this airy and open apartment felt spacious. Great place to relax after a hard day of sightseeing. Parliament, Big Ben, etc all within an easy walk. Apartment staff very fast to help with burned out lights and questions. Fast service is critical when only visiting for a short time, and this company dealt with minimal issues well. Couldn't expect anything more.
Only downside to this apartment is the nearbye ambulance or police service, whose sirens interrupted each night. Closing windows dulled the noise, but the apartment could use a few fans in the summer.
Overall, this place and this company are winners. I will not hesitate to use them again. And I'm pretty particular, as my suffering wife would tell you.
Elevator/lift was especially nice at the end of a long day (6th floor). -
NashiemrzMoree
Moree AustraliaFabulous!
Left on 07/09/2012 for a stay in June 2012
This apartment is so close to everything that you really get the feel of what is like to live in London. The advantage of having Waterloo station on your doorstep is immeasurable as you can reach so many exciting destinations from this one point. The buses are right outside the door, and lots to see and do in Lambeth and Southbank. Perfect for families and friends travelling together who like the privacy of your own room each night. All the facilities and appliances at the apartment are excellent. Highly recommended.
Response from Boutique London Lets - 07/09/2012
Manager
Brilliant, sounds like your stay was pretty much perfect.
Thank you for taking the time to leave such a great review, it really is appreciated.
Best wishes,
Boutique London Lets
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Julies-Views
Auckland New ZealandGreat Position
Left on 06/01/2012 for a stay in May 2012
The meet and greet worked out really well. We paid the extra pounds so we could get into the apartment earlier. The first impression of the apartment wasn't very good as there was an awful smell of rotten garbage in the foyer. Our apartment although it was a good layout and design had an awful mismatch of shabby furniture, nothing like the apartment advertised on the internet. For 4 of us two bedroom and two bathrooms was great. The position for us couldn't have been better as it was only a 5 minute walk to Waterloo Station.
Response from Boutique London Lets - 06/03/2012
Manager
Thank you for this review.
We will certainly look into the furniture at Waterloo apartment. We have replaced all beds and sofas within the last two months. We are working through the apartments and are committed to having them look very modern and neutrally decorated.
The main corridors and common space is cleaned everyday. I can only think that someone disposed of rubbish incorrectly during their stay. We have checked the condition of the hallway and it is back to normal sparkling condition. I do sincerely apologise for this unwelcoming odour on your arrival.
Overall, it sounds like your experience was mostly good, and for that, we're thankful. We would certainly love the chance to host your next stay, and show you our normal high standards.
Thanks again,
Boutique London Lets -
Melissa
Las VegasFabulous Digs and Great Location!
Left on 05/14/2012 for a stay in April 2012
My family and I stayed for 10 days. The apartment was clean and well put together. We had all the amenities we would expect at home and ample information about the apartment to run the washer and heat etc.
We were on the fourth floor and could see the London eye from the balcony and hear Big Ben if the sliding glass door was open.
I would recommend this apartment and this company to anyone. I personally will use them again and will hope to get this area and building again.
This apartment was so centrally located to everything and it felt like this was a hidden affordable gem in the city. We were walking distance (couple blocks) to Waterloo station which had trains, buses and subway. Additionally we were close to Lambeth tube station which was slightly closer if you didn't want to walk as far in the elements. Small grocery and liquor on the corner. This area felt safe at all times and I felt comfortable the entire time I was there if I walked by myself. You wont be disappointed with the location and service.Response from Boutique London Lets - 05/25/2012
Manager
Thank you very much for your review. I am thrilled that you enjoyed your stay in London and at the Waterloo apartment.
We are always striving to make our apartments fantastic, and such positive affirmation is great!
We offer all returning guests a 5% loyalty discount, so if you are in London again, please do let us know, and we would be glad to help you.
Kind regards,
Derek
Boutique London Lets -
Lisa
BostonWaterloo flat 3
Left on 05/01/2012 for a stay in April 2012
The flat was conveniently located near the Waterloo station and a local sanisbury. The lay out was a nice space, and comfortable for a family of five. We enjoyed the nice lighting from the sliders into the living room and master bedroom. The children enjoyed watching British tv and we all enjoyed the free wifi. We all enjoyed the heated towel racks and heated bathroom floor. The flat itself was a little cold. I would have liked a little more personal customer service, but our requests were addressed in a timely fashion.
Response from Boutique London Lets - 05/07/2012
Manager
Many thanks for your review. Glad to hear that the trip sounds like it was a success, for the most part. That's interesting (and unfortunate) that you found the flat to be cold - please accept our apologies for this. We do have routinely scheduled maintenance agreements in place, and this should not happen. Be advised that we'll get to correcting this, very quickly.
Thanks again,
Boutique London Lets -
Raefam
Perth AustraliaBrilliant location, everything you need inside!
Left on 04/24/2012 for a stay in April 2012
Fantastic location, accessible to tube and to buses, and walking distance from lots of attractions. Flat beautifully appointed, everything you could possibly need including coffee, tea, salt and pepper, washing powder, and toiletries. Just add fresh food, and you have a most comfortable home away from home.
Take care: make sure you have the local phone number with you for arranging the key access on the day - we mis-read the number (converting from overseas access) and spent longer than necessary in the rain.
Joy: Heated towel rails - warm dry towels, and we used for drying washed underwear also - a new thing for us aussies.
Wish list: Chest of drawers, storage cube or shelving in bedrooms. Blockout curtains in bedrooms.Response from Boutique London Lets - 04/24/2012
Manager
Thank you for the glowing feedback regarding our Waterloo Apartment, it is always very pleasing to hear.
I'm sorry to hear you waited in the rain to gain access to the flat. We have since your stay in early March introduced a complimentary Meet and Greet service in which all you now need to do is buzz the apartment and one of our team will come down to let you in within moments. This is a big innovation of ours and I am sure that the next time you come and stay with us you will be impressed by this, and a few other things we are currently working on. Thank you too for the useful additions to the flats, we will certainly see what we can do on this front.
To this end we again remind you of the 5% loyalty discount all returning guests can benefit from.
Kind regards,
Boutique London Lets
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Paula M
MelbourneA great place to stay for the family!
Left on 04/15/2012 for a stay in March 2012
We were very happy with our apartment in Waterloo. It was an ideal location to base ourselves for exploring London. It was within a 10min walk to Waterloo station which meant you could basically travel anywhere. The apartment was a good size for a family of 4. Having a small kitchen and a washer/dryer was a big bonus and much appreciated. A supermarket was nearby and lots of restaurants to choose from. London Eye and South Bank were 15-20min walk away. We did have 2 issues during our stay. Firstly, despite following the instructions and ringing through from Heathrow, nobody was there to meet us at the apartment. We had to wait 45min for a key to arrive. After being intransit for over 24 hours, this was annoying as the kids were very tired. However, we received a 20 pound refund for the problem. This was instigated by London Lets not by us but was appreciated as a token of very good will. Secondly, on our final night the flat above us decided to have a party with 100 people! The noise and music until the small hours was disppointing. However, we do not blame London Lets, this was somehting out of their control. They were absolutley motified and I had an apologetic email by 7am in the morning and a personal visit and apology from the management and ended up with 1 nights reimbursement. This was over and above the level of service we expected. I beleive that this demonstrates a genuine commitment to customer service. I highlight this not to put anyone off using this service but to demonstrate how good the service was. Things can go wrong out of our control, it is how people react that truly displays their character. We would defintely use London lets again and recommend them.
Response from Boutique London Lets - 04/16/2012
Manager
We are grateful that in spite of that most unfortunate issue you still rated us so highly and appreciated our actions in response to what was a unique situation that in over 3 years we have never before experienced.
The new meet and greet process was only introduced a few weeks prior to your stay and although 80% of guests arriving in March and so far over 90% in April have benefited from this complimentary service we regret that we were unable to demonstrate this new innovation to you. We are nevertheless glad that you appreciated the £20 compensation which is standard if we are prevented from having a Boutique London Lets representative welcome you to the apartment. It is worth mentioning that even without a meet and greeter such access delays are incredibly rare and we can usually give access within minutes.
We are very thankful that you were overall impressed by the apartment, its location and our service and sincerely hope to welcome you back in the future.
Best wishes,
Ian
Boutique London Lets -
Simonetta
Pescara, ItalyExcellent!
Left on 04/03/2012 for a stay in March 2012
Good position, big rooms, good communication with personnel for every issue.
Adviced!Response from Boutique London Lets - 04/03/2012
Manager
Thank you so much! Very happy to hear that your stay was a success.
Please do be in touch with us for your next stay,
Boutique London Lets -
DB
Newcastle Upon TyneGreat location
Left on 02/18/2012 for a stay in February 2012
Apartment was clean and well furnished and warm on a very could weekend. Location was perfect. Our only negative comment was that the wall could do with a fresh lick of paint
Response from Boutique London Lets - 02/18/2012
Manager
Thanks for your review. I'm glad you enjoyed the apartment.
We are currently upgrading all of the Waterloo apartments now. They are being freshly painted, beds and sofas are being replaced and a new keyless entry system is being installed. We are very excited about the Waterloo apartments and their upcoming enhancements.
Kind regards,
Derek
Boutique London Lets -
Roberto
Brasilia - BrazilExcelent place to stay
Left on 01/24/2012 for a stay in December 2011
The location is amazing. Close to every place you want to have access in central London. You can reach every tourist location by walking. If the place to go requires underground, the station is very close as well. There is also a local Sainsbury's (supermarket) close to the flat, that make our life easier. The flat is excellent and comfortable, with fantastic heating system under floor. We (all my family) had a very good time in London.
Response from Boutique London Lets - 01/25/2012
Manager
Thanks much for the kind review. We're very pleased that you enjoyed your stay.
Please do think of us for your next visit - we offer a 5% loyalty discount to all returning guests! -
Canarias
Canary Island, spainEstancia perfecta.
Left on 12/15/2011 for a stay in December 2011
Hemos ido a pasar el puente a Londres y la estancia en los apartamentos de waterloo ha sido estupenda. El piso es amplio, fuimos 5 adultos y estabamos muy cómodos, también está decorado de forma moderna, es tal y cómo aparece en las fotos. La ubicación es perfecta, cercano a todo ya que tiene la estación de waterloo a 5 minutos a pie. La única pega, es el volumen de voz de los ascensores, deberÃan bajarla un poco, ya que resuena dentro de los pisos, por lo demás, una estancia genial, con muchÃsimas ganas de repetir.
Response from Boutique London Lets - 12/15/2011
Manager
Thanks for your kind words.
For those who don't speak Spanish, here is the translated message:
"We went to the bridge to London and stay in the apartments of Waterloo has been great. The apartment is spacious, we were 5 adults and we were very comfortable, well decorated in a modern way, is exactly as it appears in photos. Perfect location, close to everything and has waterloo station 5 minutes walk. The only downside is the volume of voice lifts, should lower it a bit, as it resonates within the floors, otherwise a great stay with a great desire to repeat." -
Margot
Auckland, NZGreat apartment for family holiday
Left on 11/18/2011 for a stay in November 2011
This place is just 8 minutes walk to Waterloo station from where you can easily get anywhere in the inner London area. Its a pleasant walk from Westminsdter down one side and the South bank down the other. The apartment is spacious and comfortable, although two small vinyl couches was a little mean given the proportions of the rest of the flat. The kitchen was a great bonus and there is a small supermarket just opposite Waterloo station for all provisions. The drying rack is broken - that is my only complaint.
Response from Boutique London Lets - 11/19/2011
Manager
Thanks for your review, I'm glad you enjoyed the many delights of London's Southbank and the convenience f Waterloo stations transport.
The apartments are very generously sized, and we are currently replacing all sofas in this building. I will have my house manager replace the drying rack immediately.
We hope if you return to London, you shall consider staying wit us again. We offer a 5% discount for all returning guests.
Kind regards,
Boutique London Lets -
geipi59
Torino,Italywaterloo apartment
Left on 05/04/2011 for a stay in May 2011
very nice apartment,in the centre of London, well-lit rooms, we were very happy for this booking.
Response from Boutique London Lets - 08/30/2011
Manager
Fabulous to hear you enjoyed your stay and had a very positive experience with Boutique London Lets.
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Merche Vidal
ValenciaVery good
Left on 05/02/2011 for a stay in April 2011
very good visit, the only thing was that the lift has broken the firt day, but it was only the 3rd floor.
Response from Boutique London Lets - 05/02/2011
Manager
Thank you. Im glad you enjoyed it. Unfortunately lifts can malfunction sometimes. The lift contractors were called out immeditaely and the lift was fixed within a couple of days - depsite being a public holiday weekend.
Please let us know if youre returning to London - we look forward to seeing you again.
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sbd
upstate New yorkgreat location, a few issues during stay
Left on 04/11/2011 for a stay in March 2011
The location was very central for everything we wanted. The underground and train station were an easy walk. Plus, we walked to several things from the apt. The washer did not spin and we had to pay a laundry service. The driver who dropped off the key charged us, even though he was supposedly pre paid. The rollaway cots were not comfortable. My son put the matresses on the flloor and enjoyed sleeping like that, so not a huge issue with the beds. The staff was very helpful with questions and letting us mail event tickets to the office. They hand delivered the tickets to the apartment for us.
Response from Boutique London Lets - 04/13/2011
Manager
I'm very sorry to hear that you didn't have the best time with some aspects of the apartment. I do ask that guests contact us as soon as they experience any problems. We are eager to make your stay wonderful, and we have a dedicated team who can resolve most issues quickly.
We will look into all of these issues that you mention. We will be investigating the taxi situation and revert back to your shortly.
Thank you for your comments.
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Maria
Athens, GreeceVery comfortable and nice appartment
Left on 03/27/2011 for a stay in March 2011
The appartment was very spacious and clean This place is highly recommended.
Response from Boutique London Lets - 03/27/2011
Manager
Thanks for the great review. Remember if you do have friends come and stay there is a £50 discount. So make sure you do recommend Boutique London Lets to others.
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Australian family of 5
SydneyLight and bright but not boutique
Left on 03/25/2011 for a stay in January 2011
Location fairly good, light and bright bedrooms, adequate for family with teenagers. Furnishings a little tired. Fold out beds broken. Some equipment in the apartment did not work properly.Close to main attractions. Would not categorize apartment as boutique.
Response from Boutique London Lets - 03/27/2011
Manager
Thanks for letting us know. We do have a very rigorous maintenance and will replace any defective furniture. We do also urge all of our guests to contact us during their stay if there are any issues so we can look to rectify the problems immediately. Please do return and see that this is not standard for our very high standard apartments – we offer a 5% loyalty discount.
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KJ
ManchesterDecent enough place to stay
Left on 03/23/2011 for a stay in September 2010
Decent enough place to stay in a decent enough location, without really standing out as being sufficiently exciting or sufficiently well located so as to (quite) justify the price. But all in all...solid...won't go far wrong with this.
Response from Boutique London Lets - 03/24/2011
Manager
Good to hear that you found no faults with the place. We believe that we provide excellent value for money. London can be a very expensive place, so we do do our best.
Remember, if you do decide to come back, we offer a 5% discount to all returning guests, making it even better value.
Boutique London Lets -
Niccolo'
Vicenza, ItalyVery beautyful and comfortable
Left on 03/22/2011 for a stay in December 2010
The apartment is very nice and quite comfortable and the tube station is a few minutes.
All is very clean and the instructions are clear.
The check-in is easy and also the location of the apartment is very clear to the central London.
I'll reccomend this apartment for groups and families.Response from Boutique London Lets - 03/23/2011
Manager
Im glad you had a good time. All our Boutique London Lets apartments are in good locations and kept spotlessly clean. Thanks for staying with us whilst in London!
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Bronwyn Smythe
Sydney, AustraliaBrilliant service in difficult circumstances
Left on 03/20/2011 for a stay in April 2010
Our family enjoyed a terrific week, booked under conventional circumstances.This was followed by an unexpected extra week's stay, due to the eruption of an Icelandic volcano whose name now escapes me(!)
BLL could not have been more obliging. They permitted our family to extend our stay,paying night-by-night until we were able to catch a flight home. Furthermore, we were also charged the reduced nightly rate applying to extended stays.
They overcame the issue of a pre-existing booking by relocating us, at their expense, to another of their apartments for one night, then returning us to our original building. This gave us the chance to explore another area of London, and only added to our favourable impressions.
We can't wait to return to London, and will certainly book our accommodation with BLL.Response from Boutique London Lets - 03/21/2011
Manager
Fabulous to hear, thanks for your comments. That was a difficult time for many people, I'm glad we could lessen your disruption. We look forward to welcoming you again - take advantage of our 5% loyalty discount next time. Boutique London Lets
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di franco anna maria
como italyvacanze
Left on 03/18/2011 for a stay in November 2010
E' stato molto soddisfacente per la pulizia e per la vicinanza al centro della cittÃ
Response from Boutique London Lets - 03/19/2011
Manager
La ringrazio molto, contento che ti sia piaciuto.
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JEB
Fort Collins, Co. USAMy stay
Left on 03/17/2011 for a stay in December 2010
Great location, check in was a planned and no problem. The flat needs work. The electric cut out several times and had to work on the fuses. Needs a good cleaning. Cold air came in at the base of the wall. Very limited hot water. Could not take a shower without the water turning cold.
Response from Boutique London Lets - 03/19/2011
Manager
Very sorry to hear that you had these issues. We did have an electricla issue in the apartment which has now been completely rectified. I dare say that the limited water might have been as a result of the power isues. While the hot water supply is limited (its a standard hot water tank) there is usually enough for reasonable shower times. It is a modern apartment, so it would have been designed correctly for this.
We do hope you come back to London and would like to invite you back with a discount and we can show you that ths is not reflective of our apartments generally (please contact us about the discount) -
Joe McG
Stuart, Florida USAGreat apartment in London
Left on 03/17/2011 for a stay in October 2010
Very close to Waterloo Station. The apartment was modern, clean and well laid out. Management had information and instructions well posted. We were very pleased and would not hesitate to recommend Boutique London Lets Waterloo and will use them again if we have the opportunity to visit London again.
Response from Boutique London Lets - 03/19/2011
Manager
Thank you very much for your recommendation. Remember any returning guest receives a 5% discount. And there is also a ‘refer a friend’ special in case anyone you know if visiting London.
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Chad
Redlands, CA USALocation, Location, Location
Left on 03/17/2011 for a stay in February 2011
This flat had a superb location just a few minutes walk from the Waterloo station. The flat was nicely decorated with a full kitchen which is perfect for reducing your costs while traveling. The in-house laundry and wifi were just added bonuses.
Response from Boutique London Lets - 03/19/2011
Manager
Excellent to hear. It is in a great location - and yes, we provide free WiFi. We look forward to seeing you again!
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Robert
ZurichGreat stay
Left on 03/17/2011 for a stay in May 2010
We really had a great stay. The location of the apartment is very easy to reach, just a few steps from Waterloo Station. The apartment is very comfortable, calm and clean. We will come back!
Response from Boutique London Lets - 03/19/2011
Manager
We look forward to seeing you back! Thanks for the very positive comments we're glad you had a great time. Remember, there is a 5% discount if/when you return. Either contact us, or our online booking system should see that you're a returning guest and discount accordingly.
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Julie
Medford, OR USAFantastic!
Left on 03/17/2011 for a stay in March 2010
Great location and flat. It was close to the tube and the Eye as well as all of the other landmarks. Well appointed with plenty of room for the 4 of us. Everything was clean and when we had a small problem, the company sent someone right away to fix it. Definately would recommend and we will be back!
Response from Boutique London Lets - 03/19/2011
Manager
Sounds like you had a great time in London. Excellent.
Sometimes things do go wrong with apartments. We make sure though than anything is repaired immediately and we send out our own staff to ensure this is done, so that you can enjoy your stay.
Thanks very much. -
Sandra
Canberra ACT AustraliaConvenient apartment
Left on 03/16/2011 for a stay in October 2010
We found this apartment clean, convenient & very well equipped for our stay in London. Location handy to Waterloo station. Supermarket, pub & eateries all within short walking distance.
Response from Boutique London Lets - 03/19/2011
Manager
It is inded a great area to be in. Glad you liked the apartment. Thanks.
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doug
vancouiver, bc, canadaGreat
Left on 03/16/2011 for a stay in December 2010
Convenient location to central London and the tube. Would definitely consider this apartment again.
Response from Boutique London Lets - 03/19/2011
Manager
We look forward to welcoming you back! Thanks.
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