From
$756 / night
Total guests, Nights

TRAVELERS' CHOICE AWARD "OUTSTANDING PROPERTY KOH SAMUI" -(SHA++) – Home 3133200 Villa

  • 5 bedrooms
  • 8 sleeps
  •  min stay varies

TRAVELERS' CHOICE AWARD "OUTSTANDING PROPERTY KOH SAMUI" -(SHA++) – Home 3133200

  • Villa
  • 5 bedrooms
  • sleeps 8
  •  min stay varies

Key Info

  • Beach / lakeside relaxation
  • Swimming pool
  • Ask about children
  • Car not necessary
  • Air conditioning
  • No pets allowed
  • Private garden

Description from owner

Description

You won't find anything like Villa M (Villa Macpherson) on Koh Samui, because it is literally in a league of its own.

The only luxury villa in Bophut's famous Fisherman's Village, Villa M boasts the most coveted location on Koh Samui, and only a few steps from the beach. Villa M prides itself in providing the best exclusive holiday villa accommodation and service in Samui and an unparalleled luxury experience.

Absolute beachfront in a tropical paradise setting and commanding possibly the best ocean sunset vistas , yet quietly nestled in this charming village, the dining hub of Koh Samui with a wide variety of restaurants chic boutiques and spas, all within easy walking distance - no car required.

Villa M is also the only luxury villa to qualify for the coveted and exclusive "Travelers' Choice Award" (formerly "Certificate of Excellence Award) Outstanding Property, Koh Samui" - in 3 consecutive years 2018, 2019 and 2020, presented annually to only the best of Trip Advisor Rentals’ hundreds of thousands of homes. Our Concierge, Khun Chee, and maid, Khun Chon, have als won the awards for Best Manager and Best Maid, Luxury Villas and Homes, Koh Samui.

Guest can rest assured that their comfort and safety are priorities at Villa M Villa M was the first villa on the island awarded the prestigious "Amazing Thailand Safety and Health Administration" (SHA) certification by the Tourism Authority of Thailand (TAT), following introduction of strict Covid 19 safety measures. Also certified SHA + (All staff have been vaccinated) and

SHA EXTRA PLUS (partners with certified hospitals for the RT and PCR test)

This stunning home is a seafront haven considered a standout on the island, and unique in Asia, because of its enviable location, setting, design and furnishings, and importantly the exceptional guest service and experience.

An idyllic lifestyle, with swaying palms and your beach, the turquoise waters of the Gulf of Siam just a few steps away, and the best dining on Samui at your doorstep.

It really does not get any better than this!

Villa M is a seafront haven, close to almost everything you would want to see or do on magical Samui, the perfect destination for your dream vacation.

It's time to relax, revive and get away from it all in this absolute beachfront paradise, and leave the rest to us.

ADDITIONAL INFORMATION:.

• Concierge and Maid Service

• Complimentary Continental Breakfast

• Private chef service on request.

• In house spa service available on request.

• Check-in time: 3.00 p.m. Check-out time: 10.30 a.m.

• Early check-in and late check- out, subject to villa availability.

• Minimum stay of 3 nights.

10 nights over Christmas/ New Year

5 nights for Chinese New Year, Easter and Songkran.

• 8 person occupancy.

++ Daily Rates are subject to 10% Service Charge and 7% Tax

++++Please contact us directly for Special promotions,

including:

Getaway packages,

Early Bird and Last Minute offers

Long Stay

Return Guest privileges

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******For more photos follow us on instagram:

villam_kohsamui #villamsamui

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LOCATION, LOCATION, LOCATION:

Absolute beachfront, and the only luxury villa in Fishermans Village, on the north coast, which offers a peaceful, sophisticated alternative for those looking to avoid the island's more crowded and commercial tourist areas.Villa M is blessed with an idyllic setting and exotic beauty, yet the seaside dining hub of Samui and chic boutiques within walking distance.The Village is the most sought after seaside locale on the island, the dining hub, with its old wooden houses reminiscent of old Asia and the distinct design of the beach side dining and cuisine available creating an exceptional Thai and international atmosphere. Also, it is close to almost everything you would want to see or do, including popular attractions and sporting activities.Only 15 minutes from the airport, 20 minutes from the night life and shopping in Chaweng, with boats direct from the village pier to the surrounding islands and the enchanting Angthong Marine National Park. Koh Phangan can be seen from the villa. Enjoy one of the many luxury spas, a diving trip, a day elephant trekking through the rainforest or play the 18 hole PGA standard golf course, with stunning sea views. Close to popular attractions and sporting activities.

ACCOMMODATION:

You know you have discovered somewhere incredibly special the moment you walk through our doors.

Inspired by gracious homes and hotels we loved growing up in Asia we wanted Villa M to be exceptional, not only with its unique location and sensational tropical beachfront setting in charming Fisherman’s Village, but also in providing exclusive luxury holiday villa accommodation in Samui and outstanding award winning personalized service, and in itself the quintessential Asian travel experience.

Villa M offers you everything you expect from top end villa accommodation, luxury 5-star features,a pool and rooftop jacuzzi, together with personalized guest services, with you in mind.

• Absolute beachfront setting • Stylish furnishings, designer kitchen

• Concierge and maid • Award-winning service• Private pool, rooftop Jacuzzi

• Spacious bedrooms with ensuites • Luxury toiletries and amenities

• 2 Living rooms, cable TVs, library• Wifi/ADSL, Safety Deposit Boxes

• Fisherman's Village at your doorstep • Renowned Friday night markets

• Complimentary Continental breakfast• In house chef service on request

• In house spa/massage on request • Complimentary Return airport transfers

You will enjoy the best of all worlds in this idyllic beachfront home. The traditional and contemporary comfort, privacy and tranquility you seek in a luxury beachfront villa in Koh Samui, yet with chic boutiques and the best of Samui beachfront dining at your doorstep… …no transport required. The interior of the home is a tasteful extension of the contemporary colonial exterior with white walls, plantation shutters and the rich texture of recycled teak floors. Five stylish double bedrooms with crisp white linen and individual ensuites, a modern designer kitchen, a library, two living rooms with plush sofas and beach front views, and balconies complete with Burmese plantation chairs from which you can watch the magnificent sunsets through swaying palms. The ultimate indulgence is the jacuzzi and sun deck area on the roof top terrace, an especially idyllic spot with magnificent views over the pool, the garden, the beach, the fishing harbor, and the turquoise waters of the Gulf of Siam.On the garden level a contemporary kitchen opens up to the dining and main living rooms, all directly overlooking the terrace and swimming pool and offering breathtaking views of the Gulf. There is a library, and a double size bedroom. Throughout the different levels, 4 double bedrooms and a second living room overlook with a magnificent views of the beach, ocean, fishing harbor and little village that is sure to amaze all who go there.

IDYLLIC LIFESTYLE:

Unwind and relax, lying under a palm tree on the beach, by your pool, the turquoise waters of the Gulf of Siam, just a few steps away, or your ultimate indulgence-the rooftop jacuzzi with a tropical cocktail. Enjoy breathtaking views over the fishing harbor or just relax in your own home, dining in with friends. Discover The best of Samui beachfront dining at your doorstep, the chic boutiques and stalls, the vibrant Walking Street on Friday nights, island hopping, or simply just walk around the charming village, Visually stunning, comfortable and in an unforgettable setting in a tropical paradise, Villa M is simply the perfect home in which to relax, unwind and luxuriate in beachside living at its best, and offers you the holiday experience of a lifetime.

BEST DINING ON SAMUI:

Fisherman's Village is the dining hub of Koh Samui With over 40 restaurants within easy walking distance of Villa M,many offering beachside dining and take away option, you are spoiled for choice.

Also you can experience our famous Villa M In House Dining Experience : Our 5 Star Thai Chefs will prepare for you a Thai Culinary Experience. They can also prepare Western & great BBQ Menus as well if you prefer.

More Less

Bed & bathroom

  • Bedroom 1: King bed
    Bedroom 2: King bed
    Bedroom 3: Queen Bed
    Bedroom 4: King bed
  • 1 Shower, 5 Attached (ensuites)

Amenities

  • Wireless Internet
  • Air conditioning
  • Private outdoor pool (unheated)
  • Jacuzzi or hot tub
  • Mountain Views
  • Private garden
  • Grill
  • Patio
  • Waterfront
  • Solarium or roof terrace
  • Balcony or terrace
  • Sea view
  • Boat available
  • Bicycles available
  • Deck
  • Internet access
  • Safe
  • Staffed property
  • Stove
  • Fridge
  • Freezer
  • Microwave
  • Toaster
  • Kettle
  • Dishwasher
  • Washing machine
  • Clothes dryer
  • Iron
  • High chair
  • TV
  • Satellite TV
  • DVD player
  • Stereo system
  • Ceiling Fans
  • Linen provided
  • Towels provided
  • Housekeeping Included

More Less

Access

  • Parking
  • Secure parking

Getting around

Villa M is located in Fisherman's Village with the best dining and shopping on Samui at your doorstep.You do not need a car and many of our guests do not even leave the village Villa M is also close to almost everything you would want to see or do on this magical island Our Concierge, Khun Chee, can also organize a van or taxis for you to travel around the island, to include some of the Samui’s attractions and activities or for a night out of the Village. She can also organise car and bike hire for you should you wish to have your own transport.

Interaction with guest

Our Villa Manager and Maid will be in the villa to welcome you on your arrival, and introduce you to the villa layout, amenities and services

Policies

Check in time: 15:00, Check out time: 11:00
If you have any questions about check-in or check-out times, please contact the owner/manager.
Payment
This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
Smoking
No smoking at this property

Cancellations

Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.

Booking confirmed

100% refund within 24 hours after booking (provided the stay is at least 60 days away).

24 hours after booking

50% refund of the amount paid (minus the booking fee*) if cancelled at least 8 weeks before check-in.

8 weeks before

25% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.

4 weeks before

No refund if cancelled less than 4 weeks before check-in.

Check-in date

* The booking fee is stated in the cancellation policy information on the payment page. This fee helps us run our secure platform and enables us to provide 24/7 customer support

About the owner

Leslie M.
Response rate:
100%
Calendar last updated:
01 May 2024
Years listed:
10
Based in:
Australia
Overall rating:

Languages spoken: English

This property is hosted by a private host (consumer) and not a business. Bookings of their property may not be covered by EU or UK consumer protection laws. However, the Tripadvisor Rentals companies will provide you with the same customer service as with any other stay.

These are the details provided by the business owner.

Business Name

Business Address

Business Telephone

Business Email

Other Applicable Information

Map

Map

Map

Reviews

Excellent
91 reviews

Excellent
87
Very Good
4
Average
0
Poor
0
Terrible
0

“Simply the Best”

Reviewed 30 Mar 2024

Superb in every way. Celebrating a birthday, stayed for 10 days with two adult children, their partners and one bebe; it wasn't nearly enough time at VillaM. Beautifully maintained, private, spac… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner What a lovely description of your holiday! Thank you so much for taking the time to write your review and giving us 5 stars. We are delighted that you chose Villa M to celebrate your special birthday and your stay with us was a blissful experience and superb in every way. In creating Villa M we wanted our home to be exceptional, not only with its unique location and beachfront setting in picturesque Fisherman’s Village, but also in providing exclusive and relaxed luxury holiday accommodation, traditional Thai hospitality and in itself an authentic Thailand travel experience. Our concierge Khun Chee and housekeeper, Khun Chon really enjoyed meeting you all, as you know, and especially bebe. We are looking forward to warmly welcoming your family and you again. Leslie Macpherson, Director, Villa M, Samui.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Relaxed Luxury, unlike anywhere else on Koh Samui”

Reviewed 25 Mar 2024

11/10. Flawless! Villa M surpassed all expectations. This is the best place to stay in Koh Samui. Its location strikes the perfect balance, conveniently close to all action of Fisherman’s Villag… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner "Thank you for taking the time to write your 5 star review, your kind compliments, and giving us 11/10 rating. We are thrilled that you all enjoyed a relaxing vacation at Villa M and it was the most memorable time away with family. As you write, our home is unlike anywhere else on Koh Samui - absolute beachfront setting and unique location as the only luxury villa in Fisherman’s Village, Bophut, Samui, with its famous restaurants, shops, spas and street markets only a short stroll away, and easily accessible to other major attractions. We are especially blessed with our fantastic team, Khun Chee and Khun Chon, who love Villa M, and it was indeed their pleasure looking after you. I will pass on your compliments to them. Come back soon to your island home on Samui. Leslie Macpherson Director Villa M,

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“HIGHLY RECOMMEND!!!”

Reviewed 17 Mar 2024

Unbelievable stay!! My family and I stayed here for 10 nights and loved every single second!!!! I truly couldn’t fault one thing! The villa itself does not disappoint, the beach, pool, rooftop … More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner Thank you for your kind words, your 10/10 review and highly recommending Villa M. Khun Chee and Khun Chon really enjoyed meeting your family and you and they tell us that you are wonderful guests. Villa M has a unique and enviable location and setting on Koh Samui, absolute beachfront and, as you know, the only luxury villa in charming Fisherman's Village, and Khun Chee and Khun Chon are lovely, dedicated to keeping our villa beautiful. I will pass on your compliments to them. Sunny regards from all of us and we hope to welcome you again one day to your island home. Leslie Macpherson, Director, Villa M Samui.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Exceeded all expectations”

Reviewed 17 Mar 2024

What can I say? We planned an intimate and fun family holiday with our adult children while we still could. We got that and so much more. The staff, Chun Chee and Kuhn Chon very quickly become part of… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner Thank you so much your compliments about Villa M and your 5 star heartfelt review. It was indeed our pleasure hosting you and your family. In creating Villa M my husband, Neill, and I were inspired by the gracious homes and hotels which we both loved growing up in Asia and wanted it to have a "home away from home" feel, yet with everything our guests would expect from a top end beachfront villa... and more. For us it is not just about luxury but creating stories, connections and experiences for our guests that are intimate, authentic, unique and memorable, and so we are thrilled that our property exceeded all your expectations. Villa M is certainly blessed with our location (the beach as your back yard with everything you need within walking distance - shops, restaurants cafes, spas - so you can experience the best of both worlds whilst holidaying on Samui). However, we believe our best asset is our wonderful Khun Chee and Khun Chon, who have been with us for many years and are family to us too . They love Villa M, looking after our guests and keeping our home beautiful. Thank you again for taking the time to write your review. We look forward to warmly welcoming you all back again one day to your island home on Koh Samui. Leslie Macpherson,Director, Villa M, Samui.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Perfect family holiday”

Reviewed 16 Mar 2024

Wow, Villa M is an amazing place, the location, the home and the staff are fabulous, not to mention the stunning views. Beachfront position just like having your own private beach, right in the mid… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner "Thank you for taking the time to write your review and your kind compliments about Villa M. It was our pleasure hosting you and we are delighted that you enjoyed a perfect family holiday. Villa M's location is indeed unique on the island - absolute beachfront setting in charming Fisherman’s Village, the dining hub of Koh Samui, with everything you need (chic cafes, restaurants, spas, yoga school, shopping etc.) within a few minutes walk, and close to almost everything you would want to see or do on our magical island. Villa M is also blessed with our wonderful attentive in house team, Khun Chee and Khun Chon. We all look forward to hosting you all again. Leslie Macpherson Director, Villa M"

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Top Spot that has it all”

Reviewed 20 Sep 2023

Fabulous accommodation, if you want quiet or want busy this place has it all. Comfortable and clean. All your needs are met by the competent staff. My gluten free diet was well catered for and underst… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner Warm greetings from Villa M and thank you for taking the time to write your 5 star review - "Fabulous accommodation, if you want quiet or want busy this place has it all. All your needs are met by the competent staff." We are indeed blessed with our unique and enviable beachfront location in charming Fisherman's Village and very proud of our exceptional team, award winning team, Khun Chee and Khun Chon. It was our pleasure to host your friends and you and we look forward to warmly welcoming you again to your island home on Koh Samui. Best, Leslie Macpherson, Director, Villa M, Samui.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Book this place!”

Reviewed 7 Sep 2023

Absolutely amazing place! The views were just fabulous from the terraces - we spent most of our time on the top terrace in the small pool/hot tub there as we loved it up there. The location was great … More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner Thank you for taking the time to review Villa M and We are indeed very blessed with our location, directly on Bophut Beach, in the heart of enchanting Fisherman's Village, but as you say, still quiet. We take pride in the excellent service that our staff provides in looking after our guests. Thank you for commending Villa M.We look forward to welcoming you again. Leslie Macpherson | Director Villa M|Koh Samui

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“You only live once, so choose the best!”

Reviewed 17 Aug 2023

Had the most amazing time at Villa M! The location is perfect, the house is perfect, the experience is perfect. Highly recommend!

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner Thank you for your complimentary review and 5 stars in all categories. It is wonderful to hear that you enjoyed the most amazing time at Villa M and you stay with us was a perfect - "The location is perfect, the house is perfect, the experience is perfect." Villa M's enviable location in Fisherman's Village, Bophut Beach, is indeed perfect for complete rest and relaxation, away from the hustle and bustle of other popular beachfront resorts, but within an easy walk to restaurants, offering a variety of cuisines, shops and spas. In creating Villa M we were inspired by the gracious homes and hotels we loved growing up in Asia - "a home away from home" feel, yet with everything our guests would expect from a top end villa - a cool balance of traditional and contemporary comfort and privacy, providing exclusive luxury holiday accommodation and discreet, caring, personalized service... in itself the perfect Asian travel experience. It was our pleasure having you staying with us and we hope to warmly welcome you again soon.Leslie Macpherson, Director Villa M.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“VILLA M is a Dream we lived”

Reviewed 9 Aug 2023

My first visit to Villa M was with my girlfriends and this time with my family. The position is perfect right on the beach with sunsets to the left and sunrises to the right. Its a few minutes walk t… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner Thank you for taking the time to write your review and your compliments about Villa M and our team. We are delighted that Villa M is a dream you lived when you returned again this time with your family to celebrate your birthday with us. Our home is blessed with a unique location and setting on Samui - absolute beachfront in charming Fisherman's Village, just a short stroll to restaurants, night markets and shops And especially with our exceptional team, Khun Chee and Khun Chon, who have been with us for years, as you know, and are at the heart of Villa M. They love Villa M and are dedicated to ensuring our guests are always pampered and your stay memorable. Thank you again for your thoughtful review. Khun Chee and Khun Chon enjoyed meeting your family, and I will pass on your kind words to them. You are indeed all part of the Villa M family now and we look forward to welcoming you again to your island home on Koh Samui. Leslie Macpherson Director Villa M

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Pure Luxury home away from home.”

Reviewed 11 Jul 2023

While the photos of Villa M are stunning it is even more so in real life. To lie in bed and look out at the perfect beach scene, soft sand, swaying palm trees framing a tradition Thai fishing boat bo… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner Thank you for your kind words, your compliments about Villa M and our staff, and your 5 star review. In creating Villa M Neill and I were inspired by the gracious homes and hotels which we both loved growing up in Asia and wanted it to have a "home away from home" feel, yet with everything our guests would expect from a top end beachfront villa - a cool balance of traditional and contemporary comfort and privacy, whilst providing exclusive luxury holiday accommodation and exceptional services, and in itself the quintessential Asian travel experience. Villa M has a magical location like no other, the only luxury villa in charming Fisherman's Village, Bophut Beach. As you say “the best". The beach is your back yard with everything you need within walking distance" - shops, restaurants cafes, spas - so you can experience the best of both worlds whilst holidaying on Samui. Villa M is also blessed with our wonderful Khun Chee and Khun Chon, “the warmest staff”, who have been with us for many years and are like family to us too. They love Villa M and are dedicated to looking after our guests and caring for the villa. They enjoyed looking after you and I will pass on your kind compliments to them. Thank you again for taking the time to write your review. All of us at Villa M look forward to welcoming you again one day to your island home on Koh Samui. Leslie Macpherson,Director, Villa M, Samui.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

Review 1-10 of 91

FAQs

How do I find more info about the property?

You can get in touch with Leslie (the owner) through the contact form on this page.

If you’ve already booked, go to Manage your booking to send the owner a message.

What if I have questions before I book?

Send Leslie (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.

How do I contact Leslie (the owner)?

Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.

If you’ve already booked, go to Manage your booking to view Leslie the owner's contact details or send them a message.

What's the difference between 'Book your stay' and 'Contact the owner/manager'?

Use the Ready to book? form to pay provisionally online and send Leslie (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then

Or send Leslie (the owner) an inquiry through the Contact the owner/manager form if you’d like a quote or more info first.

What is a booking request?

When you pay online through the Ready to book? form, a booking request is sent to Leslie (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.

Only bookings paid for through our site are covered by our trusted Payment Protection.

How do I know my booking is safe?

To book this property you need to pay through the Flipkey website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to the property when you check in, we’ll offer a full refund for the stay.

Find out more about booking safely.

How do I know what it will cost for my stay?

Simply enter your dates in the Ready to book? form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.

You can also request a quote from Leslie (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.

How do I know if my booking request has been accepted?

You’ll receive an email within 24 hours to let you know. Or you can check in Manage your booking. No money will leave your account unless it’s accepted.

How do I pay for my vacation?

Use the Ready to book? form to pay provisionally online. You can pay by credit/debit card or PayPal. Leslie (the owner) will have 24 hours to accept the booking and no money will leave your account before then.

If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your booking.

Only bookings paid for through our site are covered by our trusted Payment Protection.

Why can't I call Leslie (the owner) before booking?

You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.

If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage your booking.

How do damage deposits work?

In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.

Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.

How can I view and manage my booking?

Go to Manage your booking to view all your booking details, pay the balance of your booking or cancel it if you need to.

How do I pay the balance of my booking?

You can pay the remaining balance of your booking at any point. Simply go to Manage your booking and click Pay now.

We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage your booking to see when the payment will be taken.

How can I withdraw my booking request?

You’ll need to contact Leslie (the owner) to do this. Send them a message in Manage your booking or through the contact form on this page.

How do I cancel my booking?

Go to Manage your booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.

How do I make changes to my booking?

You can request to change the dates or number of people on your booking via the Manage your booking page. To change your dates use the Edit booking button. If you need to change the number of guests staying then send Leslie (the owner) a message.

If Leslie (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your booking page. You’ll have 48 hours to take action before the revised quote expires.

View all FAQs

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