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| More Photos of Avalon Highland Chalet - Carolina Mornings |
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Avalon Highland Chalet - Carolina Mornings
Fletcher, NC |
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| www.asheville-cabins.com |
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Vacation Rental Description
Enjoy your getaway in this mountain home nestled in a secluded hillside community minutes to the pleasures of Asheville, the Biltmore Estate, and the beauty of the Blue Ridge Mountains. Refresh your spirit as you ease past horses grazing in the pasture, through Sequoyah Hills and up to the tranquility of this light-filled, vaulted living space. While the creek winds through the lower end of the acreage, mountain views and treetops invite you to rest and enjoy the wraparound deck and the upper bedroom balcony. Snuggle by the living room or master bedroom fireplaces. Winter Special: Complimentary firewood provided with all reservations!
Policy: Pets allowed, Smoking not allowed
Details:
Property Type: House
Sleeps: 8
Bedrooms: 3
Bathrooms: 2 - 2.0
Suitability: Pet Friendly; Not Handicap Accesible |
Features for this Property
| Central A/C |
Deck |
Dishwasher |
| DVD |
Fireplace |
Full Kitchen |
| Grill |
Internet |
Linens/Towels |
| Microwave |
Stereo/CD |
TV |
| Washer/Dryer |
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| Photos |
Map Location of Vacation Rental |
| Click on each photo to view a larger image |
General location of this vacation rental property |
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View Larger Map |
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| Guest Reviews of Avalon Highland Chalet |
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great girls get-away |
Reviewed by: ksmith
Reviewed on: 05/15/2008
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We had an amazing girls weekend and found the avalon chalet very
clean, accommodating, and comfortable. We wanted to be close
enough to downtown Asheville, but stay out in the country and this
afforded us just that. We had a great time and have even talked about
making this an annual get away destination and of course staying at
the avalon chalet! |
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Very Relaxing |
Reviewed by: Flatlander
Reviewed on: 05/13/2008
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| Everything was great. We enjoyed the back deck the most. I do think you should warn people about the horrific driveway. You need to find a way to make it better. Not everyone is accustomed to driving in the mountains and dealing with these types of driveways. |
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What A Joke |
Reviewed by: Ernie Horton
Reviewed on: 05/06/2008
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| I reported how dissatisfied I was with our stay at this property to Carolina Mornings within two weeks of our return. To date there has been no response except for these automated survey requests. The property has the following issues: tiny TV that sits far across the room downstairs, slightly larger one with no service upstairs; stains on the carpet in the MBR, a pet odor, no firewood, no bar soap, unclean towels on the rack, gas log fireplace upstairs does not work, stereo is a tiny pieced together system in the kitchen, driveway is impossible to back out of without help, busy road just on the other side of the kitchen & dining area windows, and we're fairly sure we heard something scurrying around underneath the bedroom chest at night. Not to mention getting a call from the rental office on our last morning there to tell us that there was a crew on their way to replace the washing machine by 10 AM so we had to throw everything in the car and leave without breakfast. Worst vacation rental ever. |
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Manager Response: May 07, 2008 |
Dear Ernie,
Thank you for reviewing Avalon Highland Chalet. We truly apologize that your stay wasn't all that you had dreamed for your vacation. We remember speaking with you about these issues. We do wish we had spoken with you during your stay and not after, so that we could have addressed the issues during your time with us.
Since we spoke with you Avalon has been completely repainted and has all new carpet. We thank you for being the catalyst for this issue.
It would have been fantastic had you called us about the log fireplace, because we could have walked you through lighting the pilot light. Also, when you ran out of firewood a quick call would have produced more.
Also, we found out later that the previous guests had switched the small TV to upstairs and the larger TV to downstairs and had not returned them to their original positions. We would have been happy to change them back for you and bring a fresh load of towels and bar soap, had we known there was an issue.
These inconveniences are not a standard practice for us. It is our policy to make sure the vacation rentals are cleaned and properly outfitted before our guests arrive. We truly do depend on the guest to let us know if something is awry, so we can attend to it ASAP. Our customer service and attention to detail is known to be of very high-quality and we are known to be very quick with any reported issues.
As for the road, the driveway is very steep indeed, but it is only a neighborhood road, not a busy street. It is sometimes challenging for guests when they arrive in the mountains and see curvy roads and steep driveways; of course, this is the nature of a retreat nestled in the mountains.
We are truly apologetic about the new washer arriving a little before check out time at 11am. It did arrive a bit early from the company that was delivering it. Please note that they waited patiently outside until your departure.
Most everything could have been taken care of with a quick call to us. We do hope that our guests feel comfortable enough to let us know when they need something. We are happy to provide! |
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Great location |
Reviewed by: Char
Reviewed on: 05/05/2008
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Great secluded location, yet close to all the ammenities. The house was great with an open floor plan and wrap around deck overlooking the woods.
I do however have a few complaints. The linens were terrible and the pillows were flat. The blender leaked, the remote for the TV was missing, and there was no toaster. Attention to details such as these can make a huge difference. |
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| Each review is the opinion of our individual member and not the opinion of Flipkey, Inc. |
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This property is managed by a
member of the FlipKey Verified
Program, guaranteeing profes-
sional on-site property manage-
ment and hospitality services.
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This property is managed directly by
the owner and therefore onsite services
can not be guaranteed.
It is recommended that you verify all
check-in, deposit and support details with
the owner to ensure a seamless vacation
rental experience.
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