From my first contatct to leaving the island was a great experience. I work in the hospitality industry and you guys do a super job. Yoko was very accomodating and professional, keys were ready and waiting upon arrival I was in and out in 5 minutes.The condo was exceptional but a little pricey for off season. Only wish the weather could have cooperated.

The unit was dirty upon arrival. RMI did remedy this quickly upon my notification. The
window blinds were falling down. Someone had smoked in the bathroom and this
smell couldn't be removed. The bed was very uncomfortable. There were some
shelves coming off the walls. The picture on the TV was distorted. Could not sit on
the furniture on the balcony because of it's peeling paint. Overall, the unit needs some
general maintanance and updating. Also, could not access the stairwell from the
lobby during a storm when the elevators were not working. We have stayed in many
different units at Emerald Isle and this one seems like the owners have lost interest.

We walked in and it was even better than the pictures! It was very nice. I would recommend this place to anyone. The garden tub in the King suite was a pleasant surprise. If we go back to pensacola again, we will definately be renting this condo. More...

Basically a beautiful condo.....furniture could use a little touch up in places.
The peeling table out on the balcony to be dealt with....and soon.
Clean, great layout

The condo was great, spacious corner unit very nice with the four children and four adults. The issue we had was cleanliness. There was black mold on the tile floor by the tub, black under the edge in the stools and it was very obvious by the dead bugs, dust, dirt and sunflower seeds, that the tile floors and the area rugs had NOT been mopped or even vacuumed. I contacted the Real Estate Co. many times and it was never cleaned to our satisfaction. I tried to stress to them that they had a responsibility to the condo owner to especially get that mold cleaned and kept clean or the owner would be incurring a big expense in repairs. I even took time to talk to them on the phone DURING my granddaughters ballgame. This was an ongoing issue during our entire weeks stay. They gave us $101.00 refund for our trouble.
I would probably not stay there again for fear that I would encounter problems again and because a vacation is supposed to be a time AWAY from stress not having to be on the phone daily trying to reslove an issue that should never have been an issue! More...