larry74

Rated: 3 of 5

nicely upgraded, but hot and noisy

One of the nicest units we've stayed in out of 25+ visits to Kanaloa: upgraded, modern, and clean. However, a summer visit without A/C makes for a hot and difficult sleep. This combined with an inconsiderate family in the unit above meant that we could only get 3-4 hours sleep per night. Unfortunately, the screaming baby and running tots were allowed to go undisclipined by very selfish parents and grandparents, who were owners - leaving not much recourse. An unfortunate way to ruin an otherwise wonderful condo.

· By Kanaloa regulars from Alberta, Canada on 8/6/2009 for a stay in 6/1/2009 at

My Detailed Ratings

Value: 5 of 5

Check-in: 3 of 5

Location: 4 of 5

Cleanliness: 5 of 5

Comfort: 5 of 5

Service: 3 of 5


What I liked best about this accommodation

Clean and modern

What I liked least about this accommodation

Noise from above

I selected this accommodation because of

Beach/Sun,

Additional details about me

My age: 45-54

My traveling group: spouse


I Recommend This For

"Most likely, I would recommend this accommodation to my best friend!"

Young singles: No Opinion

Friends getaway: No Opinion

Large Groups: No Opinion


People with disabilities: No

Older travelers: Yes

Rugged travelers: Yes


Luxury-minded travelers: No

Families with young children: Yes

Families with teenagers: Yes


Tourists: No Opinion


Aloha Condos

Manager Response to Kanaloa regulars

Thanks for staying with us and for the kudos for our condo. However, we were surprised and saddened to hear after-the-fact about the issues that you had while staying in our condo.

Your complaint is the first we can recall receiving about our condo in all the years we have owned it. We just wish you had contacted us or our on-island contact during your stay so we could have helped make things right. We do our best to provide a great experience for our guests and in the rare instances when issues arise, we respond as quickly as possible to make things right.

The retired couple who live in the condo above ours in Kanaloa are wonderful people and are very considerate and very approachable. In the particular week that you stayed with us, they had grandchildren visiting. Guests in our condo are instructed to contact our on-island contact or to contact us directly if they have any issues and if you had done so, we would have immediately contacted our neighbors to have them address the issue. The neighbors were unaware of the issue until after you had left.

We do not have AC in our condo in large part because it is so rarely needed. As our many regular guests can attest, the condo faces west and north and opens out onto the ocean and golf course and there is exceptional airflow through the condo from the front lanai out to the back of the condo, especially when the trade winds are blowing. Most of our guests love to have the condo open and listen to the ocean and feel the ocean breezes at night. We can understand how you might have wanted to close up the place because of the noise issue you experienced. Again we are sorry that you had this issue and only wish that you had contacted us as soon as it occurred so we could have made it better while you were staying with us.

Aloha and Mahalo,
Mark and Diane Abel, owners Kanaloa 1603