Manager Response to Jim
Thank you for calling our attention to these problems. Since your stay in condo 3601, the sink plug in the master bathroom has been re-connected. The defective part has been replaced.
The flush mechanism is no longer a problem in the master bathroom. The toilets have been upgraded to new raised, water-conserving Kohler commodes.
In the future, if there are any maintenance needs, please call our local contact person. He is very responsive and will arrange to have necessary repairs made immediately.
As for noisy neighbors, some people arriving from the mainland or other countries forget that they are in a time zone that is different from where they live. This can happen in any resort area. Kanaloa has regulations restricting noise between 10:00 p.m. and 7:00 a.m. A call to Security will promptly summon someone who will politely inform the offending party.
Thank you again for your comments, and I am glad that overall, you enjoyed the many amenities provided for your comfort in condo 3601.
Stewart Berkshire, Owner, Kanaloa at Kona, Condo 3601
Rated: 5 of 5
Relaxing
· By Jim from Danville, CA on 6/10/2010 for a stay in 5/1/2010 at
My Detailed Ratings
Value: 3 of 5
Check-in: 5 of 5
Location: 5 of 5
Cleanliness: 4 of 5
Comfort: 4 of 5
Service: 4 of 5
Additional details about me
My age: 65+
My traveling group: friends
I Recommend This For
Young singles: No Opinion
Friends getaway: No Opinion
Large Groups: No Opinion
People with disabilities: No Opinion
Older travelers: No Opinion
Rugged travelers: No Opinion
Luxury-minded travelers: No Opinion
Families with young children: No Opinion
Families with teenagers: No Opinion
Tourists: No Opinion