dbourland1

Rated:

Fraud

While searching online for Breckenridge lodging, I specifically passed over units that added $40, $50 or $70 cleaning fees to an already expensive rental rate. After Great Western already charged my credit card for this rental, then they charge me their hidden cleaning fee. It's fraud since there was no mention of this charge at the time they accepted my credit card. While Great Western Lodging blames Breckenridge Central Booking, they all are committing fraud on unsuspecting customers.

In addition, the unit had no cross ventilation for hot nights and the shower handle came off in my hand while trying to start the shower. For 2 quick nights, a miserable experience.

· By My two cents from San Carlos, CA on 9/9/2011 for a stay in 8/1/2011 at

My Detailed Ratings

Value:

Check-in:

Location:

Cleanliness:

Comfort:

Service:


Additional details about me

My age: 55-64

My traveling group: spouse


I Recommend This For

"No way would I recommend this accommodation to my best friend!"

Young singles: No Opinion

Friends getaway: No Opinion

Large Groups: No Opinion


People with disabilities: No Opinion

Older travelers: No Opinion

Rugged travelers: No Opinion


Luxury-minded travelers: No Opinion

Families with young children: No Opinion

Families with teenagers: No Opinion


Tourists: No Opinion


Manager Response to My two cents

Dear Mr. Bourland,

We apologize for your booking experience through Breckenridge Central Reservations (GoBreck.com). Due to the fact that the Cleaning Fee was not stated prior to entering your credit card information, we have refunded the 2 night stay Cleaning Fee. We are taking steps to ensure that the Cleaning Fee for all 2 night stays is clearly stated prior to guests entering their credit card information.

Sincerely,

Management
Great Western Lodging