Great place/Poor service

This property is beautiful and the location couldn't be better. It's right on the ski slop, making the trip even more enjoyable. We were, however, disappointed with the cleanliness and service provided by GWL. The dishes were covered in a grit from the dishwasher and some were full of water, even though they were in the cupboards. All the dishes had to be rewashed by hand and we were unable to use the dishwasher all week. The gas grill tank was empty so we were not able to use it for half of the week. In addition, when we ran out of toilet paper and GWL refused to bring any - causing us to stop our vacation to drive into town to shop. This is a low cost item that should be provided in ample supply - but some bathrooms only had one roll. Lastly, I left my jacket in the townhome, and when I called GWL, they were less than helpful. Again, the place was great but the service from Great Western Lodging was not.

· By rck from Indianola, Iowa on 3/19/2009 for a stay in 12/1/2008 at

My Detailed Ratings







What I liked best about this accommodation

The location

What I liked least about this accommodation

The service from the rental agency

I selected this accommodation because of

Skiing/Winter sports, Outdoor/Adventure,

Additional details about me

My age: 45-54

My traveling group: teenagers

I Recommend This For

"I probably would not recommend this accommodation to my best friend!"

Young singles: No

Friends getaway: Yes

Large Groups: Yes

People with disabilities: No

Older travelers: No

Rugged travelers: No

Luxury-minded travelers: No Opinion

Families with young children: Yes

Families with teenagers: Yes

Tourists: No Opinion