FlipKey

Rated: 2 of 5

Not worth the risk-go elsewhere

Right on a beautiful beach with great snorkeling, how could anyone possibly screw this up? Well, have rude, disrespetful, and unaccountable management/owners.

When we found a huge cockroach nest in our kitchen cabinets and coffee pots; management was nowhere to found. Call the phone # on the office door- too bad, wrong person- call someone else- the number is in the book someplace-get their voicemail-no response ever. But when its time to leave and your scramling to go but 15 minutes late, now they (Andrea?? owner of an adjacent condo)shows up to push you out the door, verbally chastising us along the way as if we were squatting. She even blamed us for not calling the "right" Managers # when dealing with the cockroaches.

This treatment to "guests" paying a lot of money, coming during a major recession where the place was half empty, is mindboggling.

Your vacation is too valuable to risk staying here. If something goes wrong (and it will at some point), your completly on your own and you may even get yelled at. There are plenty of other nice affordable places in Napili to stay.

We didn't even initially mind a run-in with cockroaches-this is the tropics, but we would expect someone will help get rid of a huge nest or at least return our call.

Despite the great beach, we won't ever stay at this place again. They don't deserve your business, stay someplace they will treat you with some respect.

· By Kemur from Seattle on 4/1/2009 for a stay in 12/1/2008