FlipKey

mgbelfi

Rated: 3 of 5

No Help from Aloha Condos

Aloha Condos did nothing to make us feel welcomed. Our checkin instructions were not sent to us until we emailed and called several times before arriving. Once we got there we did not receive a welcome package, discribing the facilities, and no one at the front deck would help us because you are not a resort guest. "You're with Alohacondos, it's like a curse, no one will even talk to you. They wouldn't even let us have a map of the resort. When we called aloha condos about the information, we were told to look for a packet on the livingroom coffee table. I told them there was nothing on the table they said it should have been placed there but never provided the information. I would never rent from Aloha condos again.
The owners were nice, they came and turned on the air conditioner (which costs an extra $15.00 a day) if they hadn't done that Aloha Condo Service would have charged us an additional $25. to unlock the thermostat.
. Being right on the ocean was lovely. The pool and bar were enjoyable. The grounds were very nice. The apartment was adequate.
Having the second bedroom bathroom in the hallway was inconvenient and lacked privacy.
Dealing with Aloha Condos was very disheartening and total not in the Hawaiian spirit. DON"T GO ALOHA CONDOS>

· By MGBelfi from New York on 4/1/2009 for a stay in 2/1/2009

My Detailed Ratings

Value: 2 of 5

Check-in: 2 of 5

Location: 4 of 5

Cleanliness: 4 of 5

Comfort: 3 of 5

Service: 1 of 5

What I liked best about this accommodation

Being right on the ocean

What I liked least about this accommodation

No bath in second bedroom

I selected this accommodation because of

Beach/Sun, Golf, Outdoor/Adventure,

My personal tips

The beautiful Northwest Coast

Go up the Coast to South Kohola or Waikoloa Village. It's sunnier, classier and less conjested.

Additional details about me

My age: 55-64

My traveling group: spouse

I Recommend This For

"I probably would not recommend this accommodation to my best friend!"

Young singles: No

Friends getaway: No

Large Groups: No

People with disabilities: No

Older travelers: No

Rugged travelers: No

Luxury-minded travelers: No

Families with young children: No

Families with teenagers: No

Tourists: No


Aloha Condos

Manager Response to MGBelfi

It’s unfortunate that our guest didn’t receive the information sent to them or contact us before their arrival saying that they didn’t know how to check-in to the condo.

The check-in instructions were emailed 30 days prior to arrival, with a follow up reminder one week before arrival. Included in these instructions were specific details with directions to the resort, how to register with the security guard at the resort entry, and how to find and access this beautiful, privately-owned condo. Gaining access doesn’t require using the Outrigger front desk as they only manage units in their rental pool.

The information guide was inadvertently placed on a shelf in the kitchen with other helpful guide books. These include appliance directions and menus from recommended restaurants and cookbooks. It is boldly labeled “Kanaloa Info”.

Aloha Condos does not charge the guests for necessary services, including unlocking a thermostat. Guests can, and do, call and receive prompt and courteous personal attention for any concern they may have.

The floor plan is clearly shown on the website. Guests often comment on how they enjoy the spacious size (1500+ sq ft) of this unit, including the conveniences offered by the layout, not to mention its beautiful location on the little bay.

This review is quite unique and a surprise to us. The owner met the tenants when he came to turn on the A/C control and once again, as they were leaving. Both of these encounters were very cordial and complimentary in nature, with no complaints expressed.

We feel very fortunate to have received more 900 FlipKey reviews and thousands of verbal complements on how Aloha Condos truly conveys to our guests the Aloha Spirit that makes Hawaii a wonderful place to be.

Jim Dornfeld, President, Aloha Condos Hawaii
Stewart Berkshire, Owner, Kanaloa at Kona 3601