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Napili Bay Resort Condo 109 - Terrible, we left after one night
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Terrible, we left after one night |
Reviewed by: wamaui from Tacoma, WA
Reviewed on: 04/18/2009 for their stay in 03/2009
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| We stayed for the first part of our visit on the second floor, in a room we loved, then moved to 109 due to booking availability. The biggest problem we had with the room was that the bed was incredibly uncomfortable, very hard with springs digging into our backs. We contacted the property manager and condo association president. We let them know of the issue and asked what could be done to help the situation. We offered several solutions, such as an air mattress, changing rooms to a garden view (109 is an ocean view room)and asked to be able to contact the owners. When I was making the arrangements, I was under the impression I had been speaking with the condo owner, but when the problem arose, we discovered he was simply a property manager and very rude to us. Other issues were the screens are not the correct size so the edges gap and allows bugs into the room, the shower seems to be connected to the outside hose/shower/foot rinse area as the shower did not maintain proper temp, ranging from very hot to very cold within seconds, exposed wires, no batteries in the smoke detector, cabinets and drawers falling off hinges. Very poorly maintained room. Not a very private location either. We loved the other room we stayed in, room 207. When the issue was not resolved, we left the next day after moving in and stayed next door at the Napili Surf, which is a wonderful location with the best, most friedly staff we have ever met. |
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Manager Response: April 22, 2009 |
We do acknowledge that the queen bed in the condo has a firm mattress and box spring. We personally tend to prefer a firm mattress; however our current plans include the purchase of a new king size bed with pillow top that will likely be preferred by a greater number of guests. Our most recent purchase was the new sectional sofa and I hope you found it to your liking. We do routinely upgrade the furnishings in the unit.
The louvered windows on the beachfront are original to the building construction. The screens have been replaced and are held in place with small metal retainers. If a retaining clip was loose, the screen could have been pulled away from the frame and only needed to be clipped back in place. Our recent inspection of the windows did not reveal any improperly sized screens.
The beachfront shower and the large ceramic tiled glass-enclosed corner shower unit in the condo have entirely separate water supplies. The very large capacity hot water supply line for the individual units has a return loop to the water heaters, so that hot water is always available within a very few seconds after turning on the valve. A faulty shower mixing valve could conceivably cause the problem you describe. The valve has been checked and found to be working properly.
No exposed wiring was found, unless your reference is to some of the low voltage lighting in the upper part of the display cabinetry. A loose and improperly fastened drawer front on the bathroom vanity base has been fully repaired.
A missing smoke alarm battery is inexcusable under any circumstances. A new battery has been installed and the alarm is now in working order. As Napili Bay owners we are very concerned about fire safety and we do not allow smoking or candles inside of our condo. The entire property is currently being retrofitted with an automatic fire sprinkler system that is above and beyond code requirement for this property.
Aloha,
Don & Jan Nicholas, Owners, Napili Bay Resort 109 |
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| wamaui says
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"No way would I recommend this accommodation to my best friend!" |
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| Detailed Recommendations from wamaui |
| My Detailed Ratings: |
| Value |
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| Check-in |
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| Location |
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| Cleanliness |
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| Comfort |
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| Service |
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| I Recommend This For: |
Yes |
No |
| Young singles |
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| Friends getaway |
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| Large Groups |
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| People with disabilities |
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| Older travelelers |
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| Rugged travelers |
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| Luxury-minded travelers |
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| Families with young children |
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| Families with teenagers |
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| Tourists |
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What I liked best about this accommodation:
We loved the location and beach, just not that particular room
What I liked least about this accommodation:
The room
I selected this accommodation because of:
Beach/Sun
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My personal tips:
Stay in another room
The location is great, each room varies so much, so beware. This room was in poor condition, particularly for the price
Additional details about me:
My age: 25-34
My traveling group: Spouse
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| Each review is the opinion of our individual member and not the opinion of Flipkey, Inc. |
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