Manager Response to Jo Ann from Salt Lake
We wish to thank each guest who takes the time to provide feedback on our Hawaii Vacation Home. We sincerely appreciate the kind comments passed on by Jo Anne from Salt Lake. Noting that Jo Ann took the time to put together her comments, we would like to address some of the concerns she noted.
We did not know until after her stay that there was a problem with the 2nd toilet. Turned out that the flushing handle was broken on the inside (literally a $5 dollar part at Ace Hardware), and we had our on-island repair person fix it in about 5-10 minutes. With respect to such items, we provide to all incoming guests some check-in paperwork listing the on-island contact person. That information is also posted in multiple locations inside the vacation home. Should any of our guests see a needed repair, the provided information suggests that the guest contact our on-island person for immediate attention. For some reason this was not done during Jo Ann’s stay and we only noticed the toilet handle problem during the cleaning and inspection after the check-out.
Every year during the May/June time frame, we as owners stay in the vacation home to effect repairs, renovations, and upgrades. We had previously scheduled a mini-renovation of the master bathroom which we did accomplish in June just after Jo Ann’s stay. Specifically, we completely replaced the Master Bathroom mirrors, medicine cabinet, and the lighting above the vanity area. Having noted the replacement and upgrade, we would like to note that living on the ocean has its challenges to just about anything human-made. With regard to mirrors, the salt air can penetrate between the glass and the backing of mirrors especially around the edges. This deteriorates the chemical backing such that one gets an oxidized (blackened) effect making the mirror look darkened and losing its reflective ability.
While the model of the refrigerator is designed for ice maker capability, this vacation home does not have an ice-maker water line to the refrigerator. Thus, it is not the case that an ice maker doesn’t work, but rather that there is no ice maker. We do provide several ice trays and a freezer ice bucket, as well as several “ice packs or pads” which can be used in ice coolers.
As concerns the hard twin bed, we would like to note that we have 3 beds (a king, a queen, and a twin) as well as a queen sleeper sofa hide-a-bed which folds out from the living room sofa. Our experience with guests over the years is that there are as many opinions w.r.t. hard and soft beds as there are people. We try to accommodate by having different levels of hardness and softness across the various beds in the vacation home. The twin may be firm, but the other beds will vary in firmness. We also include a special “egg shell foam mattress pad” which can be put on or taken off the king size bed to accommodate the firmness desired of our respective guests. In short, we purposely have beds of varying firmness to accommodate the varying firmness desirability of our guests.
Steve & Canri Landry, Owner, Keauhou Kona Surf & Racquet Condo 2-203
Rated: 4 of 5
Perfect location
· By Jo Ann from Salt Lake from Salt Lake City, Utah on 4/21/2009 for a stay in 2/1/2009
My Detailed Ratings
Value: 5 of 5
Check-in: 5 of 5
Location: 5 of 5
Cleanliness: 5 of 5
Comfort: 4 of 5
Service: 5 of 5
What I liked best about this accommodation
Location was beachfront
What I liked least about this accommodation
Foot noise from people upstairs
I selected this accommodation because of
Beach/Sun,
Additional details about me
My age: 55-64
My traveling group: family
I Recommend This For
"Absolutely, I would recommend this accommodation to my best friend!"
Young singles: No
Friends getaway: Yes
Large Groups: Yes
People with disabilities: Yes
Older travelers: Yes
Rugged travelers: No Opinion
Luxury-minded travelers: Yes
Families with young children: Yes
Families with teenagers: Yes
Tourists: Yes