Manager Response to Bay Area Visitors

The review we received is the only negative one we have ever received and we are sorry that your feelings about the apartment are negative. The apartment is regularly updated, this one in Q4, 2007 to Q2, 2008, less than five months before your visit. All overstuffed furniture, carpets, cloth on wooden furniture, lights, mattresses, entertainment centers remodeled with all new electronics including DVR and Blu-Ray, the complete lanai including concrete, glass windows and door, bathroom shower enclosure, all tile to granite in kitchen, and even the kitchen sink were replaced; and all furniture resurfaced as needed. The entire apartment was repainted, etc.
The verticals come down in heavy trade winds when the wind interlock doors are not used and the vanes are not opened to where the glass can protect them. We replace them with a call. All tile floors are a problem for people's feet and are a matter of taste, and usually are done for a reduction in cost of flooring.
We provide in your entry papers for orientation and codes, on the front door, refrigerator, and the orientation book the number to call for service of any kind if the apartment is not right. That apartment is not dank, dated, or old. It turns out that the building maintenance people did some work on the building water system above the ceiling in the bathroom, which has T Bar for access to A/C work and other property items, without notifying us, or the service, between rentals. They created the problem. Our policy is to relocate a guest immediately to another equivalent unit when any problem occurs that cannot be handled immediately, which this could not. It requires a phone call. We apologize that you did not care for your stay. But Oh, how we wish we had received a phone call.

Paul Risinger, Owner, Maui Kai Beach Resort Condo 108