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| Guest Reviews of Above the Clouds |
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All Reviews are Verified by FlipKey
This is a Professionally Managed Home. To leave a review on FlipKey.com of a "Professionally Managed Home" a guest must be invited, via email, based on confirmed booking records as determined by back-end reservation systems, FlipKey inquiry records or authorized entries from the vacation rental manager.
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Beautiful, but once is enough |
Reviewed by: mk from Warsaw, Indiana
Reviewed on: 10/09/2008 for their stay in 09/2008
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| First, I have to say the home is absolutely gorgeous. Interior is beautiful and cozy and met our needs. The views are amazing and the lot is very peaceful. That said... I recommend making sure you have plenty of gas in your vehicle before climbing the mountain. You will use lots and probably get lost. Also, plan to get there before dark so getting lost isn't so scary. The rental office was great trying to get ahold of us when they got the message we were lost, but cell phone service is very sketchy. There was a map of the mountain in the home, but it was outdated. It didn't help us navigate, and when we went searching for some of the trails and points of interest, we never found most of them. (We did find one trail with a waterfall that was nice.) Finally, unless you are taking a day trip to Asheville or something, bring groceries and plan on holing up. It's too much effort to leave the mountain if it's not necessary. To sum it up, it was worth it for the experience of living in the mountains, but now that we've been there, done that, we're good for awhile. |
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Frustrating |
Reviewed by: Pat
Reviewed on: 05/15/2008 for their stay in 12/2008
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Well, since my review has been requested twice, I guess I'll respond. We had planned a winter get away during the down time at work. This was to be my girlfriends first trip to the mountains. We were leaving the family Christmas early (much to the families dismay) to drive the eight hours in the evening/night with hopes of waking to breathtaking views. Our trip was going to be short, arrive Tue around midnight and leave Sunday morning.
When we arrived at the gate of the gated community the first night around 11:30, the code did not work. We tried calling the emergency number, but no answer and no call back. I had wondered about finding such an out of the way location so I had verbally confirmed before we left that someone would be manning the phones on Christmas night in case we encountered difficulties finding the remote location. We were assured that someone would be available.
We awoke the next morning to the sound of the complimentary breakfast being laid out adjacent our wall in the Comfort Inn. We pushed back the curtains and took in the view of the mountains, across the parking lot, behind the huddle house. Not so much of the breathtaking.
Around 10:30 I got in touch with someone from the rental service. They would need to find someone else to call me back. Long story short, sometime after noon on Wednesday we were able to get through the gate and up to the cabin.
The water had not been turned on. Another call to service to tell us where in the basement we would find the pump switch and which one(s) should be in the on position. The furnace was off, so the cabin was cold. I would have hoped that perhaps they would have turn the heat on for us when the readied the cabin. A few more phone calls that day to figure out why they had not delivered the fire wood we had paid extra to have delivered. We spent most of the first day of our four day visit accompanied by intermittent rounds of phone tag.
The Cabin itself is nice. I would have expected far better service for the money; at least that which was advertised. Carolina mornings did refund our money for the first evening we spent at the hotel. Although at that time it was of small consequence.
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Manager Response: June 02, 2008 |
Dear Pat,
Thank you so much for your review of Above the Clouds. We appreciate your three stars, your positive note of the cabin and your communication about the refund. We definitely remember you, because so many things seemed to go awry during your stay. We had just received an upgrade to our call system and because of these changes your calls were not delivered to our on-call service. We were so embarrassed. We apologize again that your calls did not make it to us. Due to the issues that were present when you stayed, we changed our emergency calling system. When someone calls us after hours, our system now dispatches the call to a list of people repeatedly, every ten minutes, to make sure the call is taken care of ASAP. This new system has been very helpful to many! We certainly wish it had been in place during your visit.
We also do remember that your gate code did not work for the cabin. Believe it or not, this is another change we have made. As you might imagine, our key codes change throughout the year. Before your stay, we sent the code right away to our guests with their reservation confirmation and directions. If someone booked in advance, they might receive another email with an updated code. Unfortunately this email was sometimes overlooked. Due to the changing codes and your misfortune, we now send the key code thirty days in advance of the reservation. This has taken care of all code confusions and there is no way someone can find themselves standing outside a property with the wrong code.
I'm sure that after the gate code and the call system, realizing the water heater and heat needed to be turned on was more than a nuisance.
In the directions that come with your reservation, which include the gate code and all the specifics, you would have found this information. We indicate that this needs to take place and how to do so. Everything is clearly labeled to further make the process easier. We do hope our guests make sure to take the time to read all emails and instructions. Each and every one of these emails has detailed information that is very important for their stay. Not every rental property is the same; each one has their own instructions and details and we take time and care in making sure that each email sent to you regarding your stay offers as much information as possible. We certainly do not want there to be any surprises during your stay, unless they are good ones!
As we remember, we brought you extra firewood that was much better quality than the firewood that was located on the screened porch and by the fireplace. Sometimes people use more firewood than we leave and as you saw, a quick call to us will remedy the situation.
Again, we really appreciate your review and hope that you will consider staying with Carolina Mornings again. We are truly dedicated to addressing each and every problem as it arises. When things go wrong, as they sometimes do, it is always a call for us to change, improve and evolve!
The Management of Carolina Mornings
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| Each review is the opinion of our individual member and not the opinion of Flipkey, Inc. |
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This property is managed by a
member of the FlipKey Verified
Program, guaranteeing profes-
sional on-site property manage-
ment and hospitality services.
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This property is managed directly by
the owner and therefore onsite services
can not be guaranteed.
It is recommended that you verify all
check-in, deposit and support details with
the owner to ensure a seamless vacation
rental experience.
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