This Tahoe Keys home is loaded with great features including a hot tub, a private boat dock, pool table, poker table and backgammon alcove. Tastelfully decorated with a mountain themed decor. You'll love relaxing in this home and watching the beautiful sunset behind Mt. Tallac. Conveniently located just a short drive from skiing and the casinos.
**A high speed cable Internet connection with wireless access is available at this property - however we can neither guarantee service nor trouble shoot any problems.
Master Bedroom: King bed and two twin sofa sleepers with private bathroom and jacuzzi tub, TV... (d/s)
Second Bedroom: Queen with private bathroom , TV (u/s)
Third Bedroom: Queen with shared bathroom, TV, VCR (u/s)
Good, not great - not sure I would use Tahoe Keys again
Left on 07/12/2013 for a stay in June 2013 | CDM
When booking, great customer service, accommodating. Until after check-in, i continued and continued to be emailed during vacation asking for my information, which I gave at check-in (this was supposed to go on a form, but I left it blank since it asks for credit card for remainder charges, not to have on file). Mix-up at check-in, paperwork wasn't correct - rep started to check me into wrong house until I told her she had old house going through renovations, had been upgraded 3 days prior.
Original house booked was not done with renovations so was "upgraded" which I appreciated until this house we were put in had a ton of things that did not work. Nice home, could use some updating but nothing terrible. Cozy, pretty view. Comfy leather sectional though! Smaller deck with BBQ that doesn't work (I called reservations about this morning after check in, they said they'd call back, possibly propane, and never did). Plate in microwave cracked/broken, coffee pot leaked and wouldn't make full pot, broken kitchen window would not close, dirty dusty bugs all over house and dust all in dishes. Warm weekend and no aC, no ceiling fans, only in closet plug in yourself fans (which I didn't know until check out).
Told at check-in, check-out is 10am (very early), without saying a word i was told late check-out would be fine just call morning of...morning of came and I was told I could not have any extra time after all because another group coming in at 3.
Something I would've liked to be made clear when I request a hot tub is Tahoe keys ordinance, 9pm hot tub curfew. Disappointing when on vacation.
At check out, the rep up front was busy, I wasn't acknowledged when I walked in, took a while to. I waited, until the newer agent learning brought to someone's attention sitting in back that I was there waiting...by that time the other rep helping someone was done. Just thought it was a little odd and when staying at this resort, should have better customer service than received.
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