Big Bear Vacations has rated this property ”Big Bear Comfort”A Warmest of Welcomes awaits you in this grand family lodging located in the Sugarloaf area, just 7 to 10 minutes to all the attractions of Big Bear Lake. This 2 story has 3 bedrooms and 2 baths, fully stocked kitchen, microwave, huge dining table for 6 people. The warm and relaxing living room has a wood burning fireplace and a TV/DVD/VCR. There are 2 bedrooms downstairs and a full bath on hand in hallway. The 1st bedroom has 1 queen size bed and a twin. The 2nd bedroom has 1 queen size bed plus a TV/VCR. There is an expansive shared back deck off these bedrooms with charcoal B...BQ and room to play in the yard. The master bedroom is upstairs with queen size bed and two twins bed. available. The master suite offers a wood burning fireplace, TV and balcony and full bath.The location is especially calm and serene and for the most welcoming with a front terrace with furnishings to kick back and absorb the fresh mountain air of Big Bear.Good pets welcome.Charcoal BBQ
Left on 02/19/2012 for a stay in December 2011 | Mary
First off, the cabin was not ready for us until 2 hours after check-in time. Housekeeping arrived while we were at the rental office and still there cleaning when we entered the cabin, so we couldn't even bring in our things. Second, we found 2 bags of trash on the patio and I told the rental office when I checked-out, and it was put in the notes by the receptionist. On my credit card statement for February a $20 charge was showing. I called and Samantha said it was for the trash, which they probably missed in the notes! That should not have been charged to me at all--very upset about this! Two of the beds we couldn't even use... the upper bunk was missing a slat right in the middle, so there wasn't any support in the middle for your body and one of the beds in the other bottom bedroom felt like there wasn't a real mattress on it. So we were unable to use 2 of the beds. There was also wooden boards in the kitchen that housekeeping bumped while we were there that fell. It looks like the nails came out, so we weren't able to fix that (I think it was the back of the cupboard with pots or bowls-- on the bottom facing living room). Read more
We apologize for the inconvenience you had while stay with us. However we very much appreciate the input about your stay in A warmest of Welcomes. The information each of our guests offer us after a stay is very important as it helps us evaluate each review and do out best to use the feedback that our guests give us to improve each guest’s personal experience.
Birthday Weekend Getaway With Friends
Left on 12/14/2011 for a stay in December 2011 | Kaycie
I rented this cabin with 9 other people for a weekend, and it was truly a great experience. The customer service I received when checking in was incredible. I had a issue with the credit card holder not being present to check in but the representatives worked with me and did wonders. Checking in was a lot less painless thanks to them! I honestly extremely appreciated how professional and welcoming the representatives were! The home was absolutely great; it was better than I had anticipated. It was very comfortable and felt just like home. The location was great too; it was in the middle of a quiet residential area. The only complaints I could think of was that the fridge didn't work and the kitchen sink got clogged (I guess there's no garbage disposal??). Other than that, it was very fun. The decor of the house was excellent and the beds were comfortable. The kitchen had a good amount of utensils. I highly recommend bringing your own toilet paper, paper towels, and plates/napkins/utensils unless you want to do dishes the old fashioned way. All in all, this house was just what I had hoped for, and the people working for Big Bear Vacations were fabulous!!! Great experience!!! Read more
It’s excellent to see you had such a wonderful time at A Warmest of Welcomes! Your review is very helpful as well, as it allows us to address concerns that our guests might have with a vacation home. Thank you for taking your time to give us your feedback. We hope you will consider us for future stays here in Big Bear!
Overall good value for size
Left on 10/26/2011 for a stay in October 2011 | Vacationer
It's a pretty good place for large groups, sleeps up to 11! The only thing that bothered us was the location, it seems to be out of the way in middle of a normal neighborhood which takes away the experience you look for of being in Big Bears scenic nature. If you're traveling in a large group and want bang for your buck, I highly recommend this place.
Dated but cozy.
Left on 08/17/2011 for a stay in August 2011 | Illinois
The property was sufficient for the needs we had as a family. The interior was a bit dated, and we wished it was a bit cleaner.
Left on 07/21/2011 for a stay in July 2011 | Sandra
We had a great time. The place was nice and perfect for two families to stay at.
Left on 03/30/2011 for a stay in March 2011 | juliou
it was a nice home. it was very homey. would recommend to someone else.
Left on 03/23/2011 for a stay in March 2011 | Lopez Family
It was great,from day one. Customer serviece, the house was clean the amenities everything we had a great time.
Left on 02/20/2011 for a stay in December 2010 | PP
The house was ok, the kitchen was not cleaned, the restrooms did not have enough towels and paper and they were not cleaned properly. I would say cleanliness was one of the main issue. Also, I was really disapointed with the service, I had thrown the trash as requested but then I still got billed of 50 dollars saying that I did not throw the trash. So, Kassie Smith sent me an email that I was going to get the money back but until now I have not seen the 50 dollar been refunded. I am still waiting for that transaction. Hence, the service is not accurate.
Left on 01/26/2011 for a stay in January 2011 | Cleve S
- Arrived there and gave me the wrong key to the cabin so i had to go back to the main office which was 15 min away
- Charged me for trash disposal which i did dispose the trash at the trash site
- Fridge was not working that well
- They refunded the trash charge!
- Very nice and clean cabin
- No one disturbed us and friendly neighbors gave us advice on parking
- Friendly staff
- Its somewhat close to the mountains
Left on 10/05/2010 for a stay in September 2010 | Tk
The house was very nice. Everything was set up very nicely and everything was very organized. I liked it very much!
Left on 09/09/2010 for a stay in September 2010 | Lacy
The place was fine. The light in the kitchen was not working and we had to report that. The maintenance came and fixed it. The sink was not draining at all, the maintenance fixed that too. But the sink thing caused a little discomfort. Otherwise the house was fine.
non smokers beware
Left on 09/03/2010 for a stay in August 2010 | Leah's Daddy
Walked in and got a blast of cigarette smoke residue. Other than that the nine of us had a great time. The cabin was roomy and accommodated all of us comfortably. Kitchen and eating area were very small. Lots of beds. Not knowing the area well, we were far from the action of Big Bear proper.
My Stay at the Warmest of Welcomes
Left on 09/02/2010 for a stay in August 2010 | sgabriels
The house was clean but smelled like smoke when we got in. It had everything we needed as far as dishes and ammenties. I was told there was allot more parking then what there really was. If it wasnt for the vacant house across the street we would have had a serious issue for parking. The drive way held 4 cars and would have been fine if we didnt have 4 trucks and trailers and 6 jeeps. Overall, for what we were using the house for, it worked out well. Some of the lights didnt work in the house but we still got by. Thanks for the help and we will be using big bear vactions again next year when we return.
wish it could have been longer.
Left on 08/04/2010 for a stay in July 2010 | Palacio Family
my family enjoyed it very much we just wish we were able to stay longer.
Great family time!!
Left on 04/29/2010 for a stay in April 2010 | Carlos555
1st time visitor and i can assure you it wont be my last.
Warmest Welcome to the Morenos
Los Osos, CA
The Moreno family got the "warmest welcome" to Big Bear
Left on 03/28/2010 for a stay in February 2010 | Warmest Welcome to the Morenos
We were very pleased with the whole experience of our rental through your company. The agents were very patient, courteous and helpful, esp. since my computer wasn't working at the time. The house was so cozy, cute and clean. There was plenty of accommodation for our large family, as well as for when we had our Big Bear family over for dinner. Some of the minor faults were that the heater fan was a little noisy at night and somehow the heating didn't circulate upstairs. The garbage disposal needed to be plugged and unplugged every time we used it.But we especially liked how our agent helped to find us package deals, such as "during the week specials" and comped.lift tickets, and even location of property being so close to my Mothers house. We will definitely recommend your company to others as well as looking forward to using you again. Oh! by the way, my grand daughter cried when she left the house for the last time she loved it so much. Thanks for everything. Gretchen Moreno
Things couldve been better..
Left on 02/04/2010 for a stay in January 2010 | Alicia Vanegas
The cabin is a very spacious and beautiful cabin. There were a couple of issues though that made my stay not so pleasant. Our driveway was covered in feet of snow and there were no shovels in the property. We struggled for 2 hours until we just gave up since we were exhausted and it was close to 10pm. The center table was broken with the edges pretty jagged and that I thought was pretty dangerous. The light by the staircase was not functioning which made it a bit difficult to see in the dark. There is a couch by the kitchen counter that has a piece of metal hanging out that is not very noticeable but both my brother and I sliced our leg on it. My brothers pants even tore completely from the slash. Other than that I would say it is spacious and accomodating, but I feel mangagement can definitely put some work into detail. Read more
This guest made the extremely dagerous journey to Big Bear during a blizzard. Expectations to have a cleared driveway during a what Governor Schwarzenager declares as state of emegency are beyond appropriate. Guests of Big Bear Vacations were offered to make arrangements for a different weekend at no charge and encouraged for their own safety as well as access to delay their trip to Big Bear. At times roads to and from Big Bear were closed to non area residents to prevent strain on emegency efforts. Maintenace crews were unable to make appropriate arrangements for guests arriving during the storm due to their continued effort to provide electricty, heat and access for guests already stranded in the Big Bear area. Repairs have been made to the items noted in this review.
San Diego, CA
A Great Winter Getaway
Left on 01/28/2010 for a stay in January 2010 | kristie123
We stayed here in Sugarloaf for my birthday weekend. The accommodations
were very nice! The bedrooms were nicely kept and there is a good size
kitchen and living room with many couches to relax on. There is everything
that you could need in a cabin for a short stay. The bathrooms were nice and
the whole cabin was kept very clean. The only thing that differed from the
previous reviews was that in the upstairs, there is an extra bed but it's placed
in the closet. So I suppose someone who wants a good night's sleep would use
that bed. There is also a deck but it was too cold to hang out there. We really
enjoyed staying here and would come back if it were a tad less expensive.
As featured in USA TODAY and recommended by Travel + Leisure in its annual Villa Guide:
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