FlipKey’s Featured Owner – Top Tips

Meet Walter, our FlipKey featured owner! He’s shared some tips below that have helped him successfully rent out his Myrtle Beach condo for over ten years.

Prompt Customer Service

One of the main things that helps to differentiate his homes from the competition is the experience he provides with prompt customer service and his determination to resolve any issues.

Promote to Past Guests

Along with excellent customer service to keep renters coming back, Walter has also capitalized on his ever-expanding rolodex of past guests by sending them mailers and reminding them of their relaxing stay in his homes.

Walter’s Wisdom

The last piece of advice that Walter has left us with is the reminder to “Price your unit fairly, respond to complaints the way you would want someone to respond to your complaints. Always leave the customer feeling like you are truly concerned and want them to come back.” Great advice from a vacation rental veteran!

View Walter’s listing here.

Posted in Rental Management

Winterize your Vacation Home in the Off Season

Written by: jess

Winter has arrived, the leaves have fallen, scarves are wrapped tight and the kids are cuddled up under blankets with mugs of piping hot cocoa. But, as a vacation rental owner, there’s still work to be done! Even if you’re not renting during the off-season, you’ll still want to make sure that your home is secure until next year. We’ve put together a check-list to ensure your home will hibernate safely during the winter months.

• Alert the post office that you will be gone so that your mail can be forwarded.
• Hire someone to check on the home every few days or every week to make sure there are no incidents.
• Make sure your alarm system is working properly.
• Hire a snow plow service to shovel after snow falls as snowy sidewalks are a giveaway that no one is home to burglars.
• Make sure you have a few exterior and interior lights on timers so it looks like someone is home at night.

Keeping Your Home safe in the Cold:
• Clean out gutters and install leaf blockers over gutters- this will help keep water away from your home.
• Prune any overhanging limbs that could cause damage during a storm.
• Remove screens and put up storm windows.
• Close swimming pool and store lawn furniture as well as the grill.
• Keep your thermostat at a cool 55 F, cool enough to not waste heat but warm enough so that pipes will not freeze and burst (!!)
• Prep your pipes by putting antifreeze down drains and toilets, wrapping pipes and leave water dripping ever so slightly out of a few faucets (make sure the drains are open!) to keep water flowing and prevent frozen pipes.
• Caulk holes around windows and weather strip around frames to make sure that no drafts get through.

One thing to consider before you go through the measures of winterizing is to try and find a long-term renter for the off-months, however long that may be. This way, you can still make some easy money on your second home while someone else can have the pleasure of enjoying it! If this is not a possibility, it’s never too early to start finding guests for the next season, so start advertising and putting the word out there about your vacation home.
But whatever you decide to do, make sure that your home is ready for the chill!

Posted in Rental Management, Tips & Tricks | Tagged , ,