Be prepared for stunning views of Winter Park Resort that will take your breath away when you rent this Colorado vacation beauty located across the way from the ski resort affectionately known as Colorado’s Favorite. This duplex, in Winter Park CO, feels just like a private home and more with it’s luxurious furnishings, two car garage, two master bedrooms and sauna. In total, this vacation rental boasts five bedrooms and five bathrooms, bedding consists of a king bed in each of the master bedrooms, queen beds in the third and fourth bedrooms and twin bunks in the fifth bedroom. The abundance of private bedrooms and bedding make this th...e ideal retreat for small corporate meetings, small ski groups or family summer/winter vacations. The two living areas are great for privacy and the two outdoor decks extend the living space with an area for grilling and a lower deck for sitting in the private hot tub enjoying the view of the ski runs at Winter Park.Read more
Left on 12/08/2011 for a stay in November 2011 | Lydia
Check-in was smooth, and the two women at the counter were more than helpful and welcoming. First impressions are everything, and the home did not disappoint! The home was beautifully decorated, very clean, and well appointed. My only complaint was that the oven did not work. I called the management company and they sent over a maintenance technician. Unfortunately he did not know anything about the oven in this home. He was very pleasant though and tried to communicate to the management company our dilemma, as we had already unpacked everything and were trying to start cooking and baking our Thanksgiving meal. The management company offered to move us to another home, but we felt it an impossible task to Re-pack everything, move and unpack everything all over again. We opted not to move(this home was nicer than the other), and made what we could using the micro/convection oven. The management company apologized about the oven and offered all of our party free breakfast coupons and a free night's stay either during our current trip or on another trip. Upon our check-out, I asked for the free breakfast coupons that had been offered, but was only given a coupon for two free breakfast's. I explained that there were 13 in our the party, but was only given an awkward look and a cold goodbye from the lady at check-out. I tried mentioning our free night's stay in case I needed some kind of signature prior to leaving, but I was ignored and now disappointed.Overall the home was wonderful, the food we tried cooking/baking for our Thanksgiving meal- was not so good, my family's first Thanksgiving away from home- in the snow, in a beautiful setting, in a beautiful home---priceless!!! Read more
I realize that this response is coming to you quite a bit later than your stay. We have to admit that during the time frame when you first posted your response on Flip Key, we had recently taken over Destinations West and missed responding to your review. We now monitor all reviews and respond to them each week. Thank you for posting your review.
When you contacted us regarding issues with the oven, we thought we could resolve the situation with offering to move you to another home nearby that had the exact same floor plan. When you advised us of the inconvenience it would cause your family to move we instead offered you use of the oven in the home we offered to move you to a few doors down. Not an ideal solution but the best alternative we could think of during a holiday time when the oven could not be repaired quickly. We apologize that we could not repair the oven in your vacation rental during your stay.
The homeowner of the unit saw the review and wanted to reach out to you to see if you would be willing to visit us again. He is willing to extend a credit to you for a future stay in his home. The general manager of the organization has also offered to match the credit offered by the owner.
We attempted to email you but the email is no longer valid so we sent you a letter in the mail. In addition we wanted to reach out to you on the review site. If you are interested, please let us know. You may either respond to the letter sent out last week or call us directly at 800-545-9378. Just ask for the marketing director.
We look forward to hearing from you and seeing you in the future! Again thank you for your comments as they are always appreciated and show us how we can improve our service and our products.
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