Chalet Pollux - close to Matterhorn Express station, Mountain Exposure Zermatt – Home 3901056 Chalet
- 4 bedrooms
- 8 sleeps
- min stay varies
Chalet Pollux - close to Matterhorn Express station, Mountain Exposure Zermatt – Home 3901056
- Chalet
- 4 bedrooms
- sleeps 8
- min stay varies
Key Info
- Child Friendly
- Car not necessary
- Pet Friendly
Description from owner
Description
Please note that this property is exclusively owned and managed by ourselves, Mountain Exposure. Any other listing for this property on this website is by an agency.
Chalet Pollux is a luxurious free standing three storey independent chalet with 4 bedrooms, large enough for groups of 8 guests each. All the beds can be configured as doubles or twins. Its location provides the best of both worlds: spectacular views and easy access.
One of our three unique - and until now impossible - Zermatt residences (our Chalet Gemini and Chalet Castor being the others):Side by side, tucked against a beautiful hillside, the numerous balconies and large terraces give you bird's eye views of the village and the surrounding mountains, encompassing all three of Zermatt's ski areas. Yet access is easy: 200m from the Matterhorn Express base lift station.
The chalet has been tastefully decorated under the supervision of Mountain Exposure, delicately combining an alpine, cozy and contemporary finish, with liberal use of wood and stone. It has all the latest technology with flat-screen TVs, more than a hundred satellite channels, fireplace and geothermal heating to reduce the chalet's carbon foot-print as much as possible.
The chalet enjoy the use of their own unique private outdoor hot-tub surrounded by snow (in the winter) perfect to relax and enjoy the view (or the stars') after a long day in the mountains. The chalet is bathed in sun as soon as it emerges.
Shared laundry room with washing machine and clothes dryer available.
Pollux is a rare gem; a large freestanding chalet in Zermatt which has been conceived to meet our clients' needs and wishes to the fullest possible extent.
Chalet Pollux can be rented with or without Chalet staff.
Included in our prices the Mountain Exposure concierge services:
- ARRIVAL: meeting you on arrival for your chalet holiday
- TRANSFERS: arranging airport pick ups by taxi, minibus or helicopter and advising on other travel arrangements
- RESORT CARE: daily chalet visits (unless you specify otherwise) to provide advice and useful tips, and a duty manager available at all times during your holiday
- SKI RENTAL: assisting you in obtaining ski rental
- LIFT PASSES: having your lift passes ready for you in advance
- SKI SCHOOLS/GUIDES: advance booking of ski schools and mountain guides
- RESTAURANTS: arranging all your mountain restaurant bookings (these can be essential)
- CHILD CARE: making all necessary arrangements to provide you with quality child care (nannies, babysitters, crèche services)
AND MUCH MORE: We aim to offer a service tailored to all your wishes and would be glad to assist with any matter relating to your holiday.
More Less
Families
- Great for children of all ages
- Pets welcome
- High chair
Bed & bathroom
- 4 Full beds
- 4 Full baths, 1 Half bath
Amenities
- Wireless Internet
- Jacuzzi or hot tub
- Mountain Views
- Grill
- Balcony or terrace
- Internet access
- Central heating
- Fireplace
- Stove
- Fridge
- Freezer
- Microwave
- Toaster
- Kettle
- Dishwasher
- Washing machine
- Clothes dryer
- Iron
- High chair
- TV
- Satellite TV
- DVD player
- Stereo system
- Linen provided
- Towels provided
More Less
Access
- Not suitable for wheelchair users
Getting around
Policies
- Check in time: 16:00, Check out time: 10:00
- If you have any questions about check-in or check-out times, please contact the owner/manager.
- Payment
- This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
- Smoking
- No smoking at this property
Cancellations
Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.
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Booking confirmed |
100% refund within 24 hours after booking (provided the stay is at least 60 days away).
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24 hours after booking |
50% refund of the amount paid (minus the booking fee*) if cancelled at least 8 weeks before check-in.
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8 weeks before |
25% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.
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4 weeks before |
No refund if cancelled less than 4 weeks before check-in.
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Check-in date |
* The booking fee is stated in the cancellation policy information on the payment page. This fee helps us run our secure platform and enables us to provide 24/7 customer support
About the owner
Mountain Exposure A.
- Response rate:
- 91%
- Calendar last updated:
- 25 Apr 2024
- Years listed:
- 13
- Based in:
- Switzerland
- Overall rating:
Languages spoken: English, French, Spanish, German
These are the details provided by the business owner.
Business Name
Business Address
Business Telephone
Business Email
Other Applicable Information
Map
Reviews
Excellent
– based on 17 reviews
Excellent
17 reviews
- Excellent
- 15
- Very Good
- 1
- Average
- 1
- Poor
- 0
- Terrible
- 0
“Fairytale chalet with amazing views and facilities”
We stayed here for 3 nights as a party of 6. We arranged a transfer from the station with the mountain exposure team which took us up to the chalet. It is an interesting route to get to the chalet … More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Excellent !”
L'accueil était parfait. Le chalet est super bien agencé. Chaque chambre a sa salle de bain, c'est top ! Il y a tout pour bien cuisiner. Nous avions demandé un ré… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Superbe chalet un peu sur la hauteur avec très belle vue sur le village de Zermatt”
Le chalet possède 4 chambres à coucher chacune avec sa salle de bain individuelle. Les deux chambres principales disposent également d'un agréable balcon. Du fait de l… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Nous sommes ravis d'apprendre que vous souhaitez revenir dans l'un de nos chalets. Ce fut un plaisir de vous accueillir. Tout le meilleur jusqu'à la prochaine fois.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Super cool!”
Ganz kurzfristig und spontan sind wir im Chalet Pollux gelandet. Was für ein Glück! Liz hat uns die Buchung einfach gemacht, auch hat sie uns geholfen mit dem Gepäck und dem Organisiere… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Wir freuen uns sehr, dass sich Ihre Gruppe entschieden hat, spontan Ihre Schweiz-Tour bei uns zu buchen. Wir freuen uns über Ihr Feedback und Ihre netten Worte. Hoffentlich können wir Sie in Zukunft wieder begrüßen
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Toller Aufenthalt”
Wunderbar, wir waren 7 Personen und durften einen tollen Aufenthalt im Pollux verbringen. Wir kommen gerne wieder. Die Einrichtung ist top der concierge service hat uns einiges abgenommen. Wir kommen … More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Danke für Ihre netten Worte! Es war uns eine Freude, Sie zu bewirten und würden uns sehr freuen, Sie wieder bei uns begrüßen zu dürfen!
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Beautiful Chalet, Excellent Service and Great Location”
We stayed at Chalet Pollux from 12/22/19 to 12/29/19 for a family and friend ski trip for 9 of us at Zermatt. From the time Hugh arranged our pick up with electro taxis to our check out, he and his te… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Zermatt”
Outstanding place, superb hospitality, felt ever bit pampered, special thanks to Tania for the special care taken, we were 2 families with 9 people including 5 kids.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Perfect chalet to enjoy all the Zermatt has to offer”
Chalet Polloux is a beautifully appointed chalet with easy access to the Matterhorn Express lift and a short walk to the heart of Zermatt for shopping and nightlife. We enjoyed amazing meals prepared… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
“Beautifull”
The location is amazing. This a great family chalet with a beautifull view over Zermatt and it is very near all accomodations. We could stay we our 2 dogs. We'll visit again.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Thank you for this review Anton! We are delighted to hear that you enjoyed your stay at Chalet Pollux. We hope to see you again soon in Zermatt! All the best from Kayleigh and the team at Mountain Exposure.
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
“Legends.”
We have used Mountain Exposure of the last 3 years and that is because their service, quality and value for money has been conistently excellent. If you even have the slightest inkling to book with t… More
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.
Response from the owner Dear Maria and friends, Thank you for your review. It is always a pleasure to have you stay in our chalets and we look forwrard to welcoming you back in the future. The Mountain Exposure Team
This response is the subjective opinion of the management representative and not TripAdvisor LLC.
FAQs
- How do I find more info about the property?
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You can get in touch with Mountain Exposure (the owner) through the contact form on this page.
If you’ve already booked, go to Manage your booking to send the owner a message.
- What if I have questions before I book?
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Send Mountain Exposure (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.
- How do I contact Mountain Exposure (the owner)?
-
Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.
If you’ve already booked, go to Manage your booking to view Mountain Exposure the owner's contact details or send them a message.
- What's the difference between 'Book your stay' and 'Contact the owner/manager'?
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Use the Ready to book? form to pay provisionally online and send Mountain Exposure (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then
Or send Mountain Exposure (the owner) an inquiry through the Contact the owner/manager form if you’d like a quote or more info first.
- What is a booking request?
-
When you pay online through the Ready to book? form, a booking request is sent to Mountain Exposure (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- How do I know my booking is safe?
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To book this property you need to pay through the Flipkey website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to the property when you check in, we’ll offer a full refund for the stay.
- How do I know what it will cost for my stay?
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Simply enter your dates in the Ready to book? form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.You can also request a quote from Mountain Exposure (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.
- How do I know if my booking request has been accepted?
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You’ll receive an email within 24 hours to let you know. Or you can check in Manage your booking. No money will leave your account unless it’s accepted.
- How do I pay for my vacation?
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Use the Ready to book? form to pay provisionally online. You can pay by credit/debit card or PayPal. Mountain Exposure (the owner) will have 24 hours to accept the booking and no money will leave your account before then.
If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your booking.
Only bookings paid for through our site are covered by our trusted Payment Protection.
- Why can't I call Mountain Exposure (the owner) before booking?
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You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.
If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage your booking.
- How do damage deposits work?
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In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.
Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.
- How can I view and manage my booking?
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Go to Manage your booking to view all your booking details, pay the balance of your booking or cancel it if you need to.
- How do I pay the balance of my booking?
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You can pay the remaining balance of your booking at any point. Simply go to Manage your booking and click Pay now.
We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage your booking to see when the payment will be taken.
- How can I withdraw my booking request?
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You’ll need to contact Mountain Exposure (the owner) to do this. Send them a message in Manage your booking or through the contact form on this page.
- How do I cancel my booking?
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Go to Manage your booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.
- How do I make changes to my booking?
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You can request to change the dates or number of people on your booking via the Manage your booking page. To change your dates use the Edit booking button. If you need to change the number of guests staying then send Mountain Exposure (the owner) a message.
If Mountain Exposure (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your booking page. You’ll have 48 hours to take action before the revised quote expires.
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