From
$115 / night
Total guests, Nights

3BR/3T&B Luxury 85sqm. Condo – Home 324628 Condo

  • 3 bedrooms
  • 5 sleeps
  • 3 nights min stay

3BR/3T&B Luxury 85sqm. Condo – Home 324628

  • Condo
  • 3 bedrooms
  • sleeps 5
  • 3 nights min stay

Key Info

  • Nearest beach 14 mi
  • Swimming pool
  • Child Friendly
  • Car not necessary
  • Air conditioning
  • No pets allowed

Description from owner

Description

Discover the ultimate in condominium living at this unique Loft type residence & enjoy your stay!

Corner unit with a majestic panoramic Sea and Mountain view and view of Uptown Cebu
View of the Sinulog Parade on Jones Avenue from the 22nd Floor
Walking distance to Robinsons Mall, Cybergate, Century Plaza
Walking distance to Chong Hua Hospital, Cebu Doctors Hospital & VSMMC
Fast food Restaurants, Pharmacies, Major Banks' ATM available within the vicinity (Open 24 hours)
15-20 min. drive to Ayala Shopping Center and SM City
30-40 min. drive (14kms.) to Airport
24-hour security and ample parking; Taxi & Jeeps readily available right at Tower 3 entrance

A high rise residential tower located at the center of Cebu City in Fuente Osmeña Boulevard, The Ultima Residences Fuente Tower boasts of 28 condo floors with quality in every aspect. It is a lifestyle within the city central, walking distance to major commercial, business and entertainment district of Cebu, close proximity to restaurants, churches, hospitals, major universities and the Police Station; and a few minute ride to the city's center of tourism and culture- Magellan's Cross, Fort San Pedro, Plaza Independencia, Basilica Minor del Santo Niño and Taoist Temple. outdoor recreation, beaches and more...

Linked by sky bridges to Club Ultima (Tower 2) and Crown Regency Hotel and Towers (Tower 1), this condominium unit called Ultima Residences (Tower 3) is part of the integrated lifestyle environment of Fuente Towers. A lifestyle so exciting, so complete, and within your reach!!!

Added Amenities:
1. Part of the Crown Regency Hotel-Club Ultima Gym-Spa-Salon-Ultima Residences interconnected complex at Fuente Osmeña, Cebu City, Philippines. There are 4 restaurants including one with 36th floor fabulous view “Do the Sky Experience Adventure, zip line from 1St to 3rd tower especially the Edge Coaster Ride where you get a 360 degree moving panoramic view of Cebu City.”.
2. Gym (6am-10pm weekdays) (6am-8pm weekends), with a minimal monthly fee of US$40, more or less; unfortunately, NO SHORT TERM rate available for guests wanting to avail daily/weekly use
3. Swimming Pool (Free Use)
3. Starbucks and 24 hour Mini Grocery Store at the ground floor of the Tower
4. Salon & Spa at the Tower 2
5. Sky Ride atop the Crown Regency Hotel which is beside this residential condo tower
6. Audio-Visual/Media Room and Conference Room/Boardroom for business meetings and functions available at discounted rates at the Club Ultima, when booked through the owner's club membership

HOUSE RULES AND LETTING GUIDELINES

PRIOR TO BOOKING WITH US, PLEASE MAKE SURE YOU HAVE READ VERY CAREFULLY OUR "HOUSE RULES/LETTING GUIDELINES" BELOW, AS WELL AS OUR CANCELLATION POLICIES. ONCE YOUR BOOKING IS PAID, YOU HEREBY EXPRESSLY AFFIRM THAT YOU HAVE FULLY UNDERSTOOD AND AGREED TO ABIDE ACCORDINGLY.

POLICY ON PRICING
Kindly note that the base rate of US$100/night (as quoted) applies only for one guest; and an additional fee of US$25/guest/night will be charged after the first guest.

Children aged 5 years & below-Free of Charge
Children aged 6-12 years old---- US$12.50/N

WE DO HAVE A SPECIAL RATE/OFFER AND OPTION FOR GUESTS STAYING AT LEAST A MONTH PERIOD- JUST MESSAGE US.

POLICY ON NUMBER OF GUESTS BOOKED
This condo can comfortably accommodate maximum of 5 people to stay at a time, as we only have 3 rooms with details following:
1 Queen bed at the Master's Room (that sleeps 2; room size- 18sqm. more or less);
1 Double Bed at the 2nd Room (that sleeps 2; room size- 10 sqm. more or less;
1 single bed at the 3rd Room (that sleeps 1; room size- 10sqm. more or less)

However, on requests, we provide airbed or floor mattresses for extra guest/s at a minimal fee of US$15/pax/night. Failure to declare the exact number of guests upon booking will be construed as bad faith; and we reserve the right to impose the corresponding additional fee/s on extra guest/s with 20% penalty upon your arrival.

POLICY ON ROOM/S USAGE/ACCESSIBILITY
The room/s that will be prepared, provided with linens and made up will depend according to the number of guest/s registered upon booking.

KINDLY NOTE:
For single guest, only the master's bedroom will be made up. Should he require for the 2nd and 3rd room to be made up as well, an additional fee of US$25.0/night will be charged for each room. This policy is superseded by and is without prejudice to our Policy on the add-on fee of US$25/night for every extra guest after one guest. NOTE: HE HAS NO ACCESS TO THE 2ND AND 3RD ROOMS
For couple/two guests, only the master's bedroom will be made up, UNLESS they require two separate rooms; the 2nd room is free of charge. Should they require for the 3rd room to be made up as well, an additional fee of US$25.0/night will be charged for the room. This policy is superseded by and is without prejudice to our Policy on the add-on fee of US$25/night for every extra guest after one guest. NOTE: THEY HAVE NO ACCESS ON THE 3RD ROOM

All the three rooms will be made up for group sizes of 3, 4 and 5 pax.

Two (2) sets of towels will be provided for EACH guest registered upon booking. (EX. 1 guest=2 sets; 2 guests=4 sets). Should you need more, extra sets of towels will be charged US$5.0/set.

CHECK IN/OUT INSTRUCTIONS
The Host or its representative will meet the Guest/s at the condo at a specified date & time of arrival. Check-in time: 1400H; Checkout time: 1200H. If it is outside these hours, please let us know ahead of time and we will try to accommodate your request.

US$550.00 SECURITY DEPOSIT
Upon booking, GUEST agrees to faithfully comply to return the Condo in good and proper condition and to answer for any and all repairs or damages to the Condo caused by negligence, violation of the non-smoking policy, carelessness, accident, or abuse- including stickers, scratches, tears or burns and replacement cost for missing items and unreturned keys. Upon acceptance of a guest's reservation, the security deposit details and guest's payment information is stored. No charges or authorizations will be made to the guest's payment method unless the host needs to make a claim. The host has 48 hours after the checkout date to make a claim on the security deposit.

HOUSEKEEPING AND CLEANING
A. Housekeeping is scheduled once every week (FREE OF CHARGE) in the afternoon/or after lunch hour, if you are staying for more than a week; or every after guests checkout. So if you're staying for less than a week, you are responsible to keep the place clean in the entire duration of your stay.

B. If you check-in on a Monday, the next cleaning day is the following Monday in the afternoon. It may be changed to your convenience, notify us 48 hours ahead. However, if it falls on a Sunday, we will set it a day earlier or a day after, we will let you know 48 hours ahead.

C. Housekeeping includes changing of bed linens and bath towels, cleaning of bathrooms, sweeping/mopping the floors, dusting of furniture and air purifying the whole place. You are responsible for keeping the kitchen clean and washing the dishes and keeping the place as clean and in order as when we turned it over to you.

D. You may request cleaning on off-schedule: Optional at $10 charge

NON-SMOKING POLICY
The whole of Fuente Towers, specifically Tower 3 where this residence is located is strictly a NON-smoking facility. The unit and the rest of the facilities are equipped with highly sensitive SMOKE DETECTORS that automatically detect the heat/smoke from a fire, would sound an alarm and could trigger the highly pressurized WATER SPRINKLER SYSTEMS. Please be guided and exercise caution, as this could cause severe damage to the property for false smoke/fire alarms caused by cigarette smoking inside the premises. In any such event, the LESSOR holds the LESSEE accountable for any damage to property caused by such or similar action.

IF AND WHEN DURING YOUR STAY OR UPON INSPECTION AT CHECKOUT, THE CONDO UNIT SMELLS CIGARETTE SMOKE DUE TO VIOLATION BY LESSEE/S OF THIS POLICY, THIS IMPORTANT NOTICE SERVES:

THE LESSOR RESERVES THE RIGHT TO TERMINATE THE LEASE BEFORE THE CHECKOUT DATE AND FORFEIT THE TOTAL AMOUNT ALREADY PAID FOR THE REMAINING NUMBER OF DAYS STAY. AND AS COURTESY TO THE NEXT GUEST/S AND IN COMPLIANCE TO OUR SERIOUS ADHERENCE TO MAINTAIN A CLEAN HEALTHY ENVIRONMENT FOR ALL OUR VALUED GUESTS, A PROFESSIONAL CLEANING TEAM WILL BE HIRED TO CLEAN UP THE WHOLE PLACE. THE ODOR OF CIGARETTES IMBEDS/ABSORBS ITSELF INTO EVERYTHING AND WOULD REQUIRE THOROUGH CLEANING/SCRUBBING (UP TO TWO OR THREE TIMES) OF THE WHOLE APARTMENT FROM UPHOLSTERY, WALLS, CARPET, BEDS, ETC. THE AMOUNT OF $250.00 WILL BE CHARGED/DEDUCTED FROM THE DAMAGE DEPOSIT.

FOR SMOKERS: There is a smoking area/zone located at the 9th floor of the tower.

NON-DRINKING POLICY
We discourage alcohol-drinking activities/partying at the residence in due compliance to strict House Rules and Regulations governing the residential tower, that is suitable for a well-managed lifestyle. We strictly encourage guests to observe and admonish due RESPECT for the other homeowners by maintaining peace and quiet and order within our own, specially during sleeping hours.

Our condo is strictly for residential purposes only wiith our aim to provide our guests the optimum level of comfort and good proper living environment at all times during their stay.

More Less

Families

  • Great for children of all ages
  • No pets allowed

Bed & bathroom

  • 2 Full beds, 1 Twin bed
  • 3 Showers

Amenities

  • Wireless Internet
  • Air conditioning
  • Shared outdoor pool (unheated)
  • Shared indoor pool
  • Children's pool
  • Jacuzzi or hot tub
  • Solarium or roof terrace
  • Sea view
  • Internet access
  • Stove
  • Fridge
  • Freezer
  • Microwave
  • Toaster
  • Kettle
  • Washing machine
  • Clothes dryer
  • Iron
  • TV
  • Satellite TV
  • DVD player
  • Linen provided
  • Towels provided

More Less

Access

  • Parking
  • Elevator access

Policies

Check in time: 14:00, Check out time: 11:00
If you have any questions about check-in or check-out times, please contact the owner/manager.
Payment
This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).

Damage deposit: $550.00
Smoking
No smoking at this property

Cancellations

Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.

Booking confirmed

100% refund within 24 hours after booking (provided the stay is at least 60 days away).

24 hours after booking

50% refund of the amount paid (minus the booking fee*) if cancelled at least 8 weeks before check-in.

8 weeks before

25% refund of the amount paid (minus the booking fee*) if cancelled at least 4 weeks before check-in.

4 weeks before

No refund if cancelled less than 4 weeks before check-in.

Check-in date

* The booking fee is stated in the cancellation policy information on the payment page. This fee helps us run our secure platform and enables us to provide 24/7 customer support

About the owner

Kevin P.
Calendar last updated:
28 Jul 2023
Years listed:
11
Overall rating:

Languages spoken: English

This property is hosted by a private host (consumer) and not a business. Bookings of their property may not be covered by EU or UK consumer protection laws. However, the Tripadvisor Rentals companies will provide you with the same customer service as with any other stay.

These are the details provided by the business owner.

Business Name

Business Address

Business Telephone

Business Email

Other Applicable Information

Map

Map

Map

Reviews

Very Good
12 reviews

Excellent
9
Very Good
2
Average
1
Poor
0
Terrible
0

“You cannot better and more comfortable stay in Cebu-City !”

Reviewed 15 Feb 2017

I have been in this apartment from February 1 - February 10 in 2017 together with some Filippino friends. Firstly : The design is better than in some 5-star-hotels, livingroom, kitchen with complete f… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

“Not as good as the pics”

Reviewed 3 Dec 2015

the positive was great views and area the negative was it was not clean, everything was a bit old and tired and smaller than it looks in the pics and the worst was the very bad smell under the kitchen… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

“Great place to stay with an incredible view of the city.”

Reviewed 6 Aug 2015

This condo was home to six of us for a ten day stay in Cebu City and offered many amenities like a well equipped kitchen where we cooked most of our meals, a large screen TV with cable and many viewin… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

“Home away from home .”

Reviewed 30 Jun 2015

We ( two couples and one adult offspring ) , stayed here for 4 days .the location and use of facility's in the other 2 towers was great . If you want to be in the middle of a very busy , active … More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

“Wedding In Cebu”

Reviewed 6 Apr 2014

I rented this Apartment for a period of Three weeks in February for my Wedding in Cebu. Me and my Wife stayed here for the duration of those weeks so naturally we wanted to stay somewhere special. Thi… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner Thank you so much for your kind review and assessment, appreciate very much all the good and negative—as all of the latter will help us to be better in our service. My response is long overdue, but we had been busy and out of town the past weeks (my apologies). For your information and reference of the traveling community (who are our potential and future guests), please allow me to explain my end on the following specific points: 1. While nothing can 100% fully mitigate the effects of sun rays/heat given an average Cebu hot weather that could go up as high as 36 degrees Celsius (96.8°f), unless of course we sacrifice the amazing view of the beautiful sunrise and sunset by installing a total block out shade, which we’d rather not--- I believe we have chosen the best option available in our hands at this moment to address this concern. Being born and raised in this very tropical part of the world, we are fully aware and at the same time very cautious about this sun/heat issue, with the comfort of our guests foremost in our minds when we decided on the add-on amenities given the high-paneled glass walls. This is why, aside from the high quality and high efficiency air conditioners installed at the whole apartment, including the living/dining areas, all the glass-paneled walls of the condo are equipped/installed with roll-up solar shades/curtains that is designed to filter 90% of the sun’s heat and UV rays, thereby cutting glare and heat while still allowing you full exterior visibility and natural sunlight to brighten the whole unit even when the shade is lowered. Of course, we all could have random responses to climatic changes that are relative to which part of the world we are from and what we are used to. I am pleased and thankful you adjusted well because we did not hear you complain about it during your entire stay. And I believe, so did all the rest of those who had stayed with us before… rest assured though, we have this in mind and we will not stop to find better ways and solutions to improve on this. 2.) I sincerely apologize for this building deficiency on plumbing, which is beyond our immediate control. That is why in our “welcome kit”, we ask all our incoming guests to take time to read our advisory. At paragraph “c”, we state: C. On absence of sink garbage/waste disposal device or garburator. The grease trap at the kitchen under-sink is scheduled for cleaning every Saturday along with housekeeping. But depending on frequency of use and washes of fat, oil and greasy stuffs; and improper food waste disposal into the kitchen sinks/drains, there may be instances when it would need cleaning in-between, which would be indicated either by or all of the following: clog or slow water drain; a water flow that would seem like a leak; and/or foul odor coming from below the sink. In any such event, please inform us right away by calling us at the contact number/s below; or, you may dial directly from the local telephone to call for condo maintenance at the front desk, then ask to connect to PMO office. The answering party could take your concern and would gladly send a maintenance staff to address your need at the opportune time. (Electrical, plumbing, etc.). This particular concern only takes about 30 minutes to fix or less. 3.) I am sorry, but the cookware set (pots and pans) at the condo is made of stainless steel, thereby rust resistant. You may be referring to “burnt stains and marks” on the bottom of the pots, which are normal results from pretty rough treatment or even regular cooking of starchy things like rice, pasta… however, I do know that there is no excuse for customer dissatisfaction, so I am taking this constructive comment very seriously. I just ordered a whole new set of surgical stainless steel cookware as replacement, as well as new cutleries. With that and the promise of deep and better maintenance and cleaning and our guests’ responsiveness– we stand to our commitment in keeping and making this place your home away from home. 4.) I sincerely apologize that cleaning had to be done at different days of the week and not on the scheduled Saturdays during that period of your visit. My regular cleaner took a month of emergency leave then, so I hired temporary cleaners who were kind enough to accommodate us amidst their busy lineup to take 3 cleaning days for me during your entire stay (though I own this up as our full responsibility to do better) Thank you though for your kind approval on my requests for the random cleaning sched. Anyway just for clarifications, , please find that---- your booking with us is for the period Feb.2.2014 (your check-in day: Sunday) to Feb.23.2014 (your checkout day: Sunday), which gives us 3 Saturdays of supposed cleaning days in between—specifically Feb. 8, Feb. 15 and Feb. 22 (please note: this is a day before your check-out). On the first week, you called on Wednesday (Feb.5) for cleaning which we took as cleaning day1- the reason why the cleaners did not go back anymore that Saturday. Then they came back for cleaning day2 the following Saturday- Feb. 15. And since cleaning day3 would have been the next Saturday (Feb 22), which was a day before your checkout, I opted for cleaning day3 on Feb. 19 (Wed). I thought it was better, instead of cleaning a day before you left. I wished I could have done better though to PLEASE ALL YOUR EXPECTATIONS. I THANK YOU FOR YOUR KIND UNDERSTANDING. 5.) Thank you for your kind input on “instruction manual”, I welcome this very much and will look into it at some given time. Though if you take time to read on our Advert page, you would definitely get a glimpse of what you could expect to do and enjoy within the whole complex to add to your own homework and research about the place. We are not operating a hotel with a marketing staff and all that goes with the package, we are simply a private vacation rental operator doing our best to offer the best amenities of convenient Cebu living and style and even going beyond our commitment to deliver what we promise on our advert. At all times, you can contact us thru all the numbers on our Welcome Kit, should you need our assistance. Further, the warm receptionists at the Tower3 lobby who are there 24/7 would gladly assist you in your queries. The whole Tower structure is huge, but it has a system that is organized and friendly, and as it should be, you would need to be directed accordingly to where and which reception counter you should go, so that your particular query could be addressed properly. Otherwise, true that you could really get lost on your way. Nevertheless, we hope to serve you better in your next visit. Again, thank you for taking time to write this review and giving us a chance to be heard… we already have- some and we will definitely take more steps to iron out these little “foxes”. Blessings!!!

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Excellent luxury accommodation with spectacular views in the heart of Cebu”

Reviewed 31 Mar 2014

This accommodation was simply amazing. We stayed at the apartment for one week in January 2014 during the Sinulog festival. It was everything we expected and more. Everything you see in the photos, … More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

“Lovely Place for City Stay”

Reviewed 2 Jan 2014

We stayed in this apartment for 4 nights just before Christmas 2013. I must say I was apprehensive about booking and paying upfront some 3 months before our trip. One cause for concern was that all th… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner Thank you so much for your kind review. We appreciate sincerely your suggestion on how we can improve and be better in our conduct of business, thank you for taking time. We normally do provide enough towel sets according to the number of guests registered upon booking. In your case, my staff thought you were only a party of 4 pax--- We sincerely apologize and take accountability for the mis-information. And yes, we undertake to improve and be more efficient in this regard, for sure. It would have been a privilege to meet your family. However I just arrived from my trip that day when we spoke on the phone and was still jet-lagged. Also, Kevin was sick during your entire visit and even until after you left. We regret as much not meeting you, like we normally do all our guests. We can only look forward to your next visit with us... And we promise to make it up to you!!! :) Thank you so much for your trust and business. Blessings...

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Excellent”

Reviewed 7 Sep 2013

Das Appartment befindet sich direkt im Zentrum von Cebu und man ist mit Taxi oder Jeepney schnell in Colon Downtown (Altstadt), Ayala Center (neues, modernes Einkaufscenter) und zu Fuss kann man den M… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

“All the perks of a hotel with the feeling of home!!”

Reviewed 12 Jul 2013

I cannot say enough good things about our stay here. Sandy and Kevin went above and beyond what I could have ever expected in order to make our stay one that we remembered. Right from the beginning I… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

“Everything was perfect”

Reviewed 2 Jul 2013

The apartment was luxuriously furnished and the views from the apartment were stunning. The furnishings were classy and of good quality. The hosts, Sandy and Kevin, were friendly, hospitable and very … More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Review 1-10 of 12

FAQs

How do I find more info about the property?

You can get in touch with Kevin (the owner) through the contact form on this page.

If you’ve already booked, go to Manage your booking to send the owner a message.

What if I have questions before I book?

Send Kevin (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.

How do I contact Kevin (the owner)?

Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.

If you’ve already booked, go to Manage your booking to view Kevin the owner's contact details or send them a message.

What's the difference between 'Book your stay' and 'Contact the owner/manager'?

Use the Ready to book? form to pay provisionally online and send Kevin (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then

Or send Kevin (the owner) an inquiry through the Contact the owner/manager form if you’d like a quote or more info first.

What is a booking request?

When you pay online through the Ready to book? form, a booking request is sent to Kevin (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.

Only bookings paid for through our site are covered by our trusted Payment Protection.

How do I know my booking is safe?

To book this property you need to pay through the Flipkey website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to the property when you check in, we’ll offer a full refund for the stay.

Find out more about booking safely.

How do I know what it will cost for my stay?

Simply enter your dates in the Ready to book? form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.

You can also request a quote from Kevin (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.

How do I know if my booking request has been accepted?

You’ll receive an email within 24 hours to let you know. Or you can check in Manage your booking. No money will leave your account unless it’s accepted.

How do I pay for my vacation?

Use the Ready to book? form to pay provisionally online. You can pay by credit/debit card or PayPal. Kevin (the owner) will have 24 hours to accept the booking and no money will leave your account before then.

If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your booking.

Only bookings paid for through our site are covered by our trusted Payment Protection.

Why can't I call Kevin (the owner) before booking?

You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.

If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage your booking.

How do damage deposits work?

In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.

Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.

How can I view and manage my booking?

Go to Manage your booking to view all your booking details, pay the balance of your booking or cancel it if you need to.

How do I pay the balance of my booking?

You can pay the remaining balance of your booking at any point. Simply go to Manage your booking and click Pay now.

We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage your booking to see when the payment will be taken.

How can I withdraw my booking request?

You’ll need to contact Kevin (the owner) to do this. Send them a message in Manage your booking or through the contact form on this page.

How do I cancel my booking?

Go to Manage your booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.

How do I make changes to my booking?

You can request to change the dates or number of people on your booking via the Manage your booking page. To change your dates use the Edit booking button. If you need to change the number of guests staying then send Kevin (the owner) a message.

If Kevin (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your booking page. You’ll have 48 hours to take action before the revised quote expires.

View all FAQs

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