My family and I live in the UK but visit our second home bi-anually. We answer all enquiries by return email, usually within 3 hours of receiving, if not immediately, unless of course we are sleeping! (We are 5 hours ahead of Florida) Many of our guests return each year and keep in touch with us via email. Our private managers, who live in St Augustine, do a wonderful job of caring for our guests and our home in our absence. We love our home in the sunshine and hope you will too.