Outer Banks Blue Realty Services is a family owned and operated vacation rental management, property management, and real estate services company operated in Kitty Hawk, NC. The basis of the company is summed up in our tag line... Outer Banks Blue where customer service NEVER takes a vacation!
Today's Outer Banks rental guest wants assurances of service, quality of product, and ease of doing business.
Communications should be done at the convenience and on the terms of the customer. Electronic communication is convenient, but doesn't replace the need to pick up the phone and talk. Outer Banks Blue will be there when clients and customers call, and return calls promptly. We live by the Sundown rule (every call followed up on by the end of the day), and we communicate on the terms of the client/customer. We are open 7 days per week, and have extended reservations department operating hours.
Housekeeping is the single most important aspect of maintaining a vacation rental property. A house that is poorly cleaned presents a bad first impression and subliminally tells the guest that the owner and management firm don't care about the presentation of the product that the customer has purchased. Outer Banks Blue's management team started in the business many years ago and had done everything from cleaning kitchens and bathrooms to making beds, to cleaning hot tubs. They know the importance of getting it right the first time, and ensuring that owners and guests are satisfied. Meeting expectations is what guest satisfaction is all about, and housekeeping is the single biggest factor in the guest's first impression.
Rental guests want to feel special. They are trying to unpack 51 weeks of hard work into one memorable getaway to the Outer Banks. Outer Banks Blue will do all that we can in our communication to ensure that our guests understand their importance to us. E-mail follow up will be prompt (same day), and quarterly guest newsletters will become a welcome contact from the firm.
Linens will be a standard amenity in all Outer Banks Blue properties and will include sheets, pillow cases, bath towels, hand towels, face cloths, and kitchen linen. Guests shouldn't have to worry about the extra expense and worry of equipping their rental property with linens given the pricing of today's vacation rental properties. There is no extra or hidden charges involved with this service.
Guests will be met with an arrival package at the property which properly welcomes them to their getaway. Starter supplies of soap, paper products, and other items will postpone their inevitable trip to the grocery store for a few hours, and allow them to relax sooner.
Check-In By Mail
One of the unique operating philosophies of Outer Banks Blue Realty Services is our "Check-In by Mail" option. Outer Banks Blue will have keyless entries into the properties and will mail the check-in information to guests for them to be able to check in on their own terms each week. No more stopping at the office, or worrying about getting stuck in traffic before the office closes to pick up the keys. You are in control!
Give us a call today and discover the "Blue difference."