From
$457 / night
Total guests, Nights

AlohaPalace com 3-story OceanView w/Cottage,Pool & Elevator. 30 Day Minimum Stay – Home 4843247 Villa

  • 5 bedrooms
  • 25 sleeps
  • 29 nights min stay

AlohaPalace com 3-story OceanView w/Cottage,Pool & Elevator. 30 Day Minimum Stay – Home 4843247

  • Villa
  • 5 bedrooms
  • sleeps 25
  • 29 nights min stay

Key Info

  • Beach / lakeside relaxation
  • Nearest beach 0.5 mi
  • Swimming pool
  • Not suitable for children
  • Car advised
  • No pets allowed
  • Private garden

Description from owner

Description

Property Description

There are no available rental dates in 2018. This iconic villa is usually rented out about a year or more in advance, so hurry and book now!

In 2019 most of the calendar months are still available as of this writing but there are being rented out fast so hurry and book your vacation now before the month you wish to rent is no longer available. Renters should always look at the reservations calendar where information is at least supposedly automatically cloned from owner`s presentation on the other portals where he advertises, as are the rates but not always without glitches, so when you contact the owner MilanFrankVacek the owner of the AlohaPalace com will let you know which months are still available and quote you the correct rental cost. Because the home is located in Honolulu where the very strictly enforced zoning law mandates that any and all rentals must be for a minimum of at least 30 days the owner given all the many expenses of ownership and maintenance in top condition of a Palace has to always prefer renting the AlohaPalace for a period of physical stay of the entire calendar month whenever possible, and if you wish to rent for a month many months from now all the more reason for Milan to wait until he receives a reservation request for the entire calendar month or for at a minimum a physical stay of at least 2 weeks, or you can of course stay for a shorter period but you will still have to pay the equivalent for a 14 night physical stay so you mighth as well stay the two weeks and have the time of your life!

Please see the reservations calendar and start planning your trip! Rental Rates shown in the Rates Section already include the utilities, and parking both on and off premises is of course always free. To the Rental Rates shown you need to first add the Cleaning Fee $643.20, and then to this subtotal you add the TAT tax 9.25% and the GET Tax 4.712%, altogether the taxes are 13.962%, and you can add this tax easily by multiplying X 1.13962. That is the Grand Total of the Rental. The only other expense of renting the AlohaPalace is for the renter to either deposit a fully refundable $1,000 Security Deposit, or if the named renter lives in the USA then it is possible for the renter to instead of depositing a security deposit purchase for a small insurance premium of just $99 the PropertyDamageProtection an insurance policy that protects the named renter from liability for up to $5,000 worth of accidental damages to the rented property regardless of which person in the rental group may have actually accidentally caused the damage, and with no co-payment (no deductible). If you are interested please call the owner right away, the AlohaPalace is usually rented out for about a year or two in advance.

Koko Kai Thai Palace (AlohaPalace). Right now there is in effect an Early Bird Reservation Special Discount Off the rental rates usually advertised on our main advertising portal, for rental of the available calendar months in 2018, so please contact owner whom you can always find by searching his name which is unique in the entire Universe: Milan Frank Vacek, and call or e-mail him, or look up the name AlohaPalace to get all the information how to get in touch and request a 32-page Guide for Renters of the KokoKaiThaiPalace (same as AlohaPalace) and be sure to book your desired calendar month early. The Palace is now rented out until the end of November 2017. Homes in residential areas of Honolulu can by law which is very strictly enforced only be rented for a minimum rental term of at least 30 days, even if the renters end up not physically occupying the home for the entire rental term, so usually it is not possible to rent this home unless the renter pays for a physical occupancy of the home during the 30-day minimum rental period of at least the the usual minimum physical presence rental term of at least 14 nights, because of the many expenses and costs of ownership and maintenance in top condition of a home such as KokoKaiThaiPalace which simply cannot be covered by a rental for a shorter period, particularly considering that by law there can only be just one rental in any 30 day period and these 30-day minimum rental periods cannot overlap at all, and therefore there are at best only a maximum of just twelve rentals possible in a year!. Therefore there are minimum physical occupancy rental periods which are somewhat flexible with longer physical stays always preferred, and the check-in date as well as the check-out date have to be entirely within the same calendar month unless you wish to rent for a period longer than 30 days, in which case you will be happy to know that on rentals lasting longer than six months there is only one tax which is just 4.712%, while on so called "Vacation Rentals" there is an additional "Transient Accommodations Tax" which is 9.25% so the tax rate is altogether 13.962%. The longer you physically stay at the Palace, the less you pay for the additional nights of physical occupancy lasting beyond 14 nights. Please contact the owner Milan Frank Vacek for exact price quotes and a proposed rental agreement which he will gladly e-mail to you once you have communicated to him your e-mail.. The absolute best way to be sure that the owner will be aware of your interest in renting the Palace is to simply pick-up the phone and call the owner Milan Vacek at his cell-phone number, and if he is near his land-line and it looks like it may be a lengthy phone call he will immediately ask you if he can call you back from the landline on which he has a "plan" enabling the unlimited calling almost any phone number in the world , so do not waste time writing e-mails and along with sending this message always also try to contact the owner by phone and he will give you the most up to date information so you will know when the Palace is available for rent and how much it costs, and you can ask him all your questions regarding the rates and whatever other information you need, much quicker than writing e-mails back and forth. Reservation requests for rentals longer than the usual minimum 14 nights stay and longer are usually preferred but please do inquire about much shorter stays as well, you may be pleasantly surprised. Regardless how many nights you and your family and friends stay every renter of the Palace contracts to rent the Palace for at least the the legally mandated 30-day minimum rental period during which the owner cannot rent the Palace to anyone else and this is clearly specified on your rental agreement. You will see when you pro-rate the effective nightly cost of a month-long rental that your overall cost will only be about as much as a quality hotel room nightly rental rate, but instead of a family of 4 you can comfortably accommodate in the AlohaPalace a large extended family and/or friends of up to 22 persons who can of course include well-behaved kids, and you will all have an experience worthy of being able to scratch an item from your "bucket list" in the sense of "I lived in a Thai Palace in Tropical Paradise called Honolulu" and you will all have a great time and wonderful memories. The KokoKaiThaiPalace is a custom home (actually two homes, a very large three-story home with a roomy commercial-grade elevator, and also a separate guest cottage located across the swimming pool from the main home) nestled in a quiet cul-de-sac in the Triangle/Portlock exclusive residential area of Koko Kai in South-East Honolulu in Oahu). This magnificent villa built by Zen Buddhists, to be more precise by a Swiss professor and his Thai-born wife who are both Zen Buddhists, in the style of a Palace in Thailand, with many exotic hard woods and marble imported from Thailand, and features altogether 5 bedrooms and 4 baths and 2 half-baths, with additional sleeping quarters furnished with comfortable Italian designer convertible futon-sofas to sleep a total of 20 adult guests. The Separate-Entry Housekeepers/Storage Room located next to the Carport is not subject of this rental agreement, that is where the owner Milan Vacek stays in a self-contained owners` studio which has a totally separate entrance directly from the driveway and has windows only looking at the (magnificent) view of the entire Hawaii Kai coastline, and will be able to be of assistance to you during your stay, explain how everything works and have repaired or replaced whatever might not be working. This magnificent villa is located high up above the other villas on the side of the extinct crater on the other side of which is the world-famous Hanauma Bay nature preserve which has a pristine sandy beach and very protected live coral snorkeling and diving. Yes, incredible as it sounds, Hanauma Bay is located just over the crater's edge from the backyard of the villa. The home offers beautiful wrap-around views from every room and amazing views of the sunset over Diamond Head crater on Waikiki Beach, ocean and surf views by day and City lights by night, and bonus views of the mountains and marina as well! Custom finishes include exotic imported hard woods, granite & marbles throughout. This property has a great floor plan for a large family, and includes the owners/housekeeper`s studio in the separate-entrance Guest Cottage, separate office area, swimming pool and Jacuzzi. Indoor and Outdoor entertainment space, extra family/TV room with the latest model Large 3D Flat TV's with all the premium cable TV Entertainment channels with the Premium Channel Cable Tuner at every TV location. There is a complimentary land line with unlimited calling in Hawaii as well as in all of the USA, and Canada and some of the North Pacific Ocean islands as well, both cell-phone and land-line numbers, with extension cables newly installed into all bedrooms including the Guest Cottage and the Master Bedroom so you do not have to be a slave to your cell-phone to stay in touch, and a dedicated 300Mb/sec. high-speed broad-band unlimited internet connection newly from SPECTRUM (formerly called Oceanic TimeWarnerCable) both via Cat-6 local network cable as well as via WIFI, all at no extra charge. There is 3+ car private parking with gated entry. You can comfortably walk from this home to world famous Hanauma Bay Nature Preserve in 5 - 10 minutes so you don't need a car to go swimming and snorkeling and diving in the world-famous Hanauma Bay Nature Park where every creature including the very friendly and docile tropical fish, the large green turtles and even the live coral are protected and the general public and tourists get to watch a short 9 minute movie (sufficient to see once per year, they keep records) about the ecology and conservation efforts to appreciate the natural wonders of this bay which until 1950 was reserved for the exclusive use of the Hawaiian Royal family, before visitors can go swimming or snorkeling or diving in the Hanauma Bay. I recommend that you drive in your rental car to Hanauma Bay in only about two minutes and the parking all day costs only $1.00, and you will have more time to spend swimming, snorkeling and just soaking up the sun on the beautiful white sandy beach! There is an entry fee to keep down the number of visitors and help defray all the additional services and lifeguards present for your comfort and protection but if you arrive during the first hour of operation (between 6AM and 7AM) there is no fee charged (quite frankly, the personnel of the Park who collect the entrance fee and allow free entrance to Hawaii residents, military, kids 12 and under etc. do not arrive until one hour after the park opens, and you still get to watch the free 9-minute video but you get to go in without paying any entrance fee and you can stay all day, just as you can get in completely free during the last hour of operation. This is a little known open secret which enables everyone to enter for free if they are willing to arrive at the park during the first hour of operation, when the sun is shining into the bay and the water is usually crystal clear and calmest, and the snorkeling and scuba-diving are best, and you can also enter for free during the last hour of operation by which time the people in the box office have already gone home, and again you still get to watch the video if you have not yet seen it in the last 365 days so you can see that that the emphasis is on education and making sure that you do not ruin the ecology nor scare the fish and turtles rather than just a profit motive. This villa is also within walking distance to 3 shopping centers and fine dining and casual restaurants, gym and theater, and just a five minute drive including free parking everywhere to the ever popular Costco Warehouse, Ross, and many other stores and restaurants in the even larger shopping center located about two miles away! The popular Sandy`s Beach with wild body-surfing and surfing is just a five minute drive, as is a golf-course and many beautiful shoreline attractions, including the Sea Life Park featured in the movie Fifty First Dates. Public transportation is also conveniently close-by at the entrance to the Hanauma Bay parking lot, so you can go all around the island of Oahu by bus if you wish for just a few dollars! A rental car is however strongly recommended so that you will be able to go see all the wonderful sights of the island of Oahu and go shopping or visit one of the many fine beaches with lots of free parking which are close-by anytime you wish and not have to wait for a taxi. By getting a rental car or better yet a 7-passenger van right at the airport as you arrive you will also eliminate the cost of the airport taxi ride. For detailed information about the Palace and which months it is still available and the rental rates please have a look at AlohaPalace or KokoKaiThaiPalace where you will see a link to a detailed up-to-date reservations calendar and a rental rates section and many more photos and information of my home and phone contact information. The owner Milan Vacek is currently living in the completely separate entry Housekeeper`s quarters right next to the carport and is available to show you the house practically anytime if you or your friends are in Honolulu and wish to see the Palace provided of course that there are no renters staying in the house in which case of course the renters` privacy is the most important and you will be asked to come back to see the house when there are no renters at the house, unless exceptionally the renters specifically agree to such a showing of the house. By living at the house in the owners unit the owner is finally enjoying living in Hawaii and can help you fully enjoy all the amenities which the Palace offers during your rental by explaining where everything is and how everything works and taking care of any maintenance issues immediately. Newly there have been installed at the Palace a total of more than a dozen high-quality DC-Motor extremely quiet and energy efficient ceiling fans with ceiling lights with wireless remote controls for your increased comfort in the global-warming environment which I am sure that you will greatly appreciate, and window tinting has been added to the large view windows to moderate the late afternoon sun, and in the Master Bedroom on the third floor there are newly installed high quality window shades with little pin-holes in them so if you need to sleep to catch up on jet-lag you will be able to do so and yet still always see the magnificent view. Koi fish are now happily swimming in the beautiful fountain in the foyer of the entrance of the main house for your enjoyment and you are allowed to feed them, in fact you have to feed them because the owner does not go inside the house unless you specifically invite him in to help you with something that you cannot figure out how it works. Newly there are two identical high quality futon-sofa-beds set up as facing sofas in the ground floor entertainment area which when placed together and when covered with the thick memory gel-foam mattress topper make a magnificent bed larger than a California King size bed to create yet another bonus sleeping area with incredibly beautiful views, your own bathroom, wet bar and refrigerator/freezer, and of course those amazing views, same as in the main living area which is one floor above. Some renters have even brought along a professional yoga instructor and conducted yoga sessions in the downstairs entertainment are where there are marble-floor and floor-to-ceiling view windows and I was invited to participate in their yoga sessions which was an absolutely mind-opening beautiful experience! There are now also a couple of infant sleeping cribs (cots) on premises so you do not have to borrow or buy them for your vacation, because those innocent children are after all our future! Mahalo (thank you) for reading this long description of my property and ALOHA, hope you will visit Honolulu and stay in my Palace soon, looking forward to meeting you :-) Because the nights before and after a rental for as physical presence shorter than the entire calendar month are nevertheless by law rented to whatever renter has rented that legally mandated 30-day minimum rental term, regardless how long the renters will actually be physically present, or as is often said, for how many nights the renter will actually occupy the rental home, those remaining nights which are not physically occupied by the renter cannot re rented to anyone else and are thus "unrentable" and do not bring the homeowner any rental income, so please understand that with the high cost of ownership and maintenance in top condition of a home such as the KokoKaiThaiPalace it is simply not possible to rent it for less than the entire calendar month, or at least the optimal part of the calendar month being a 28-30 day rental leaving one or two days in most moths for a thorough cleaning between renters. Therefore rentals for the entire month any month, at the advantageous "monthly rental rate" are preferred over shorter reservations requests. pay by bank transfer from your bank to the owner`s account at the Bank of Hawaii, or alternatively you can pay by choosing the payment by e-check option, or even pay by VISA, MasterCard or American Express directly to the owner who just recently became certified to be able to process credit card payments directly and not to have to go through any portal intermediaries. Just one example of the best deals Milan has to offer, now that the Palace is rented out through the end of April 2017, there is still available the month of May, June, July, August, October, November and December 2017 for you to rent in the coming year. The best bargain are the lowest priced months January through May and September through November. which if you hurry you can still rent for the "Early Bird Discounted Rental Rate of only $11,610.00 USD plus the GE tax 4.712% and the TA Tax 9.25% and plus the $733.00 Cleaning Fee which already includes both the TAT and GET taxes on the cleaning fee, and this is your total rental expense to physically occupy the AlohaPalace for each of the above entire months with comfortable accommodations for up to 22 adults and/or kids without any surcharge, and the grand total also includes the usual utilities, and parking on and off premises is of course free. The only other expense is the obligation of the renter who is named as the renter on the rental agreement and who is residing in the USA and specifies their USA address on the agreement to purchase the CSA Travel Insurance Company`s Property Damage Protection policy of Renters Insurance which covers the named renter for up to $ 5,000.00USD worth of accidentally caused damage to the rented property for the very low insurance premium of just $99.00. If the named renter does not have a USA residence address and/or prefers he / she can deposit in the homeowner`s account at the Bank of Hawaii a fully refundable $ 1,000.00 Security Deposit, but needless to say most renters much prefer to purchase the CSA Travel Co. policy. It is always best to simply pick up the phone and call the owner Milan Vacek and inquire about the availability of a particular month and request a proposed rental agreement with the exact calculation of the rental charges and with all the conditions . Hawaii is the ideal destination year-round! Hope to hear from you soon, ALOHA from Hawaii Kai, Milan Vacek, owner.

Please request owner Milan to e-mail you the free 30 page Guide for potential renters of the AlohaPalace which is usually completely up to date and explains in detail just why and how the owner must rent the Palace the way that he does. Beds: 5 King Beds, 3 Queen Beds, 8 Sofa Beds, 2 Cribs. Newly available will be two quiet and portable AC units, best used in Guest Cottage and in Bedroom #3, or in Main Floor Living Room. You may only feel the need to use them it the Trade Winds should die down, not likely to happen anytime soon. ALOHA :-)

More Less

Bed & bathroom

  • Bedroom 1: King bed
    Bedroom 2: King bed
    Bedroom 3: King bed
    Bedroom 4: King bed
    Bedroom 5: King bed
    Beds in other rooms: 2 King Beds 3 Queen Beds 3 Sofa beds
  • 3 Full baths, 1 Half bath, 2 Showers

Amenities

  • Wireless Internet
  • Private outdoor pool (heated)
  • Jacuzzi or hot tub
  • Mountain Views
  • Private garden
  • Grill
  • Patio
  • Balcony or terrace
  • Sea view
  • Bicycles available
  • Deck
  • Internet access
  • Safe
  • Sauna
  • Stove
  • Fridge
  • Freezer
  • Microwave
  • Toaster
  • Kettle
  • Dishwasher
  • Washing machine
  • Clothes dryer
  • Iron
  • High chair
  • TV
  • Satellite TV
  • DVD player
  • Stereo system
  • Ceiling Fans
  • Linen provided
  • Towels provided

More Less

Access

  • Parking
  • Secure parking
  • Elevator access
  • Not suitable for wheelchair users

Getting around

Transportation: The BUS has a bus stop at the very nearby Koko Marina Shopping Center and another one at the entrance to Hanauma Bay Nature Preserve. There are also many taxis including the ever more popular UBERS, there are also two bicycles (use at your own risk, after all the owner fixes the brakes on one bike himself without having any pro skills in that regard, so definitely walk do not ride them down the steep driveway and steep cul-de-sac, after that you should be OK.

Interaction with guest

The owner is usually in Honolulu and when the house is rented he lives in the remodeled and upgraded former storage room right next to the carport, so he is in effect you "Housekeeper", but he does not mind as long as the renters are nice and want to have an enjoyable vacation in Hawaii, he will help you enjoy yourselves any way he can.. Request his 30+ page Guide for Renters which is in pdf format and he will email it to you if you let him know your e-adress. ALOHA, Milan Frank Vacek, owner.

Policies

Check in time: 16:00, Check out time: 10:00
If you have any questions about check-in or check-out times, please contact the owner/manager.
Payment
This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
Smoking
No smoking at this property

Cancellations

Change of plans? No problem. You could receive a partial or full refund, depending on when you cancel.

Booking confirmed

100% refund within 24 hours after booking (provided the stay is at least 60 days away).

24 hours after booking

No refund If you cancel, any money you have paid cannot be refunded.

Check-in date

House rules

KokoKaiThaiPalace is located in a very upscale strictly residential area and all homes in this area are subject to the Oahu Noise Ordinance, which does not allow any amplified music after 10:00 PM. The minimum rental period that must be specified on each rental agreement is 30 days, regardless how many nights the renters actually physically occupy the Palace, therefore the Palace is rented by the calendar month and only 12 rentals per year are possible.More House Rules are in Rental Agreement.

More

About the owner

Milan V.

Tourist License
TA097116569601,GE097116569601

Calendar last updated:
31 Mar 2024
Years listed:
9
Based in:
United States
Overall rating:

Languages spoken: English

This property is hosted by a private host (consumer) and not a business. Bookings of their property may not be covered by EU or UK consumer protection laws. However, the Tripadvisor Rentals companies will provide you with the same customer service as with any other stay.

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Reviews

Excellent
5 reviews

Excellent
5
Very Good
0
Average
0
Poor
0
Terrible
0

“Family reunion & vacation of our dreams”

Reviewed 26 Oct 2017

What a blessing we had finding this home to rent for our large family reunion/vacation! We had 22 of our family members join us to celebrate our 50th wedding anniversary! The house fit our needs per… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

“Beautiful home with everything you need for an AMAZING holiday!”

Reviewed 25 Oct 2017

Huge home with several living spaces that easily accommodated our large group of 20+, the house was fully equipped with everything you could possibly need and our gracious host readily offered anythin… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

“Fantastic views and wonderful place to stay for a large group.”

Reviewed 11 Oct 2017

The whole family stayed for two weeks. Had a great time with the family in the pool, and so, so close to Hanauma Bay. Make sure you make it to Uncle Clay's Pure Aloha shaved ice.

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

“Great Family Experience”

Reviewed 10 Oct 2017

Home at 118 Kekaha Pl, Honolulu, Hi I rented the home for the entire month of September, 2017. We started with 5 families consisting of 9 adults and 7 children.The event was to celebrate my upcoming 8… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner I really enjoyed having Jack and his family and friends vacation at my home and I wish him all the best and many more birthday celebrations in perfect health. ALOHA from 118 Kekaha Place, MilanFrankVacek, owner.

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

“Trip of a lifetime !!”

Reviewed 5 Sep 2017

Daniel V. said... Aug 18, 2017 Amazing Experience! 118 Kekaha Pl, Honolulu, HI, 96825, United States Date of Stay Jul 30, 2017 Helpful votes: 0/0 Words can't express!Our family reunion at the Kok… More

This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC. Tripadvisor performs checks on all reviews.

Response from the owner Thank you all for being such nice, friendly and considerate guests, it has been a great pleasure having you as my August 2017 renters and I wish you all the best and a safe trip back home to Canada. I look forward to your coming back to the Aloha Palace someday soon, you will always be welcome! Au Revoir, and ALOHA NUI LOA from Kekaha Place, Milan Vacek, owner :-)

This response is the subjective opinion of the management representative and not TripAdvisor LLC.

Review 1-5 of 5

FAQs

How do I find more info about the property?

You can get in touch with Milan (the owner) through the contact form on this page.

If you’ve already booked, go to Manage your booking to send the owner a message.

What if I have questions before I book?

Send Milan (the owner) an email through the contact form on this page. Alternatively, if there’s a phone number on this page, you can call them.

How do I contact Milan (the owner)?

Send an email through the contact form on this page. Or if there’s a phone number on this page, you can call them.

If you’ve already booked, go to Manage your booking to view Milan the owner's contact details or send them a message.

What's the difference between 'Book your stay' and 'Contact the owner/manager'?

Use the Ready to book? form to pay provisionally online and send Milan (the owner) a booking request. You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then

Or send Milan (the owner) an inquiry through the Contact the owner/manager form if you’d like a quote or more info first.

What is a booking request?

When you pay online through the Ready to book? form, a booking request is sent to Milan (the owner). You’ll find out within 24 hours whether they’ve accepted - no money will leave your account before then.

Only bookings paid for through our site are covered by our trusted Payment Protection.

How do I know my booking is safe?

To book this property you need to pay through the Flipkey website. Only bookings paid for through our site are covered by our trusted Payment Protection. This means that in the unlikely event that you’re prevented or denied access to the property when you check in, we’ll offer a full refund for the stay.

Find out more about booking safely.

How do I know what it will cost for my stay?

Simply enter your dates in the Ready to book? form to calculate the cost of your stay.
Click Book now to see a full breakdown of the price.

You can also request a quote from Milan (the owner) through the contact form. The owner will email you the total cost for your dates and a link to book and pay online.

How do I know if my booking request has been accepted?

You’ll receive an email within 24 hours to let you know. Or you can check in Manage your booking. No money will leave your account unless it’s accepted.

How do I pay for my vacation?

Use the Ready to book? form to pay provisionally online. You can pay by credit/debit card or PayPal. Milan (the owner) will have 24 hours to accept the booking and no money will leave your account before then.

If you’ve been sent a quote, simply accept it and pay online through the email we sent you. You can also do this in Manage your booking.

Only bookings paid for through our site are covered by our trusted Payment Protection.

Why can't I call Milan (the owner) before booking?

You can exchange contact details with the property owner/manager once your booking is confirmed and you’ve paid in full. Paying and communicating only through our platform allows us to ensure that your booking is covered by our Payment Protection policy.

If you have any questions before booking, you can send the property owner/manager a message via the contact form on their listing. Once you’ve booked, you can discuss the rental and make arrangements for your trip by logging into Manage your booking.

How do damage deposits work?

In most cases, you don’t pay a damage deposit up front. Instead, we save your payment details securely and you’re only charged in the event of damage to the property.

Occasionally, you will pay a damage deposit up front as part of the total rental cost. In this case, the owner has 10 days after you check out to report any damage. If they don’t, we’ll return your deposit. If their claim is successful, we’ll deduct the agreed cost and return the remainder.

How can I view and manage my booking?

Go to Manage your booking to view all your booking details, pay the balance of your booking or cancel it if you need to.

How do I pay the balance of my booking?

You can pay the remaining balance of your booking at any point. Simply go to Manage your booking and click Pay now.

We’ll automatically charge the balance payment to the same payment method 10 days before it’s due. Go to Manage your booking to see when the payment will be taken.

How can I withdraw my booking request?

You’ll need to contact Milan (the owner) to do this. Send them a message in Manage your booking or through the contact form on this page.

How do I cancel my booking?

Go to Manage your booking to cancel your booking. Here you can view your cancellation policy to see if you’ll be refunded.

How do I make changes to my booking?

You can request to change the dates or number of people on your booking via the Manage your booking page. To change your dates use the Edit booking button. If you need to change the number of guests staying then send Milan (the owner) a message.

If Milan (the owner) agrees, they’ll send you a revised quote outlining the changes. You can review and accept/decline this from the Manage your booking page. You’ll have 48 hours to take action before the revised quote expires.

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