Description from manager
Description from manager
More Property Details
Book this 2 bedroom house in Big Bear Region today! A total of 6 people can sleep here comfortably.
Guests can enjoy a dishwasher among other amenities offered by this rental.
Travelers are sharing their opinions on this property. It has an overall rating of 4/5 thanks to an average of 21 reviews.
The manager responds to 85% of inquiries and last updated the property’s calendar Jul 05, 2017.
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About the manager
About the manager
Big Bear Vacations
Big Bear Vacations
- Response rate:
- Calendar last updated:
- 05 Jul 2017
- Overall rating:
Languages spoken: English
Proximity to TripAdvisor's Top Big-bear-reg Attractions
- Satellite TV
- Smoking allowed
– based on 21 reviews
- Very Good
“My friends and I had a blast”
This cabin was cozy and i loved the balcony and huge kitchen!
Response from the manager Thank you for your review of Brett's Surf Retreat. We’re so happy to see you enjoyed your winter time stay in Big Bear Lake. If you are contemplating a summer time trip to Big Bear, our Vacation Planners are able to help your find the right home for your future vacation.
“It was welcoming, comfortable and relaxing.”
The service was very good. The home was nice. Yet the pillows need to be replaced they had yucky nasty stains and the sheets and blankets had a bad odor. Good thing I brought my own but not enough. Everything else was ok. I enjoyed my stay though.
After reading all the reviews, I was not sure what to expect about this cabin. When we arrived, we found a cabin in the middle of a pine forest, very quiet, and also close to the chair lifts. It was much bigger than what I expected. There are 2 bedrooms on the fist floor, a big one with a California King bed and the second with a full size bed and 2 pullout beds. Then on the second floor, a huge living room was waiting for us and a very nice kitchen. Ok, it is not very modern decor, but it looks like a cabin, my family and I were very happy with the cabin. It has a "mountain" design, not a city class! Unfortunately, as many other said, it was dirty. Well I should say the floors were dirty, like nobody had used the vacuum cleaner before our arrival. The kitchen bench and sink were clean, as well as the bathroom sink. Also, there was almost no gaz left in the gaz BBQ. We were just able to use it two times. Finally, the phones were not working. And be ready: BigBearVacations says they provide us with a "starter kit", here it is: a sample of coffee, sugar, just enough to make coffee for one person! We find a bottle of oil and some salt and pepper. That was it. And there is no cleaning products at all. So when we arrived, we had to go shopping and get some dish soap, the basic ingredients to survive, etc... We like the cabin but we didn't like the service coming with it (phones not working, no gaz in BBQ, dirty floors, no dish soap). We told BigBearVacations and they apologized, saying it shouldn't have happened but obviously it happens every time considering all the reviews so they know about it and just lied to us. They said we should have called and they would have sent a cleaning team, as well as changed the gaz bottle, but how could we call them when the phones are not working and there is no cell phone reception? If I knew they would fix the problems, I would go back there.
“Time away from the busy life”
The cabin was great it was my first time to big bear so didn't know what to expect. It would be nice if there was more of a beach area. Renting a pontoon is def the way to go when up there. But overall it was a lot of fun and super busy... Labor day weekend
“Could have been much better!”
Cons: Many many stairs, three flights, difficult for us to navigate. The bed was extremely old and uncomfortable, no sleep for us! Bedding was very old and nasty, quite frankly. The shower head is horrendous, really terrible, and needs to be replaced right away. An old dust-covered fake ficus in the corner of the bedroom, awful. Vent in ceiling hangs open above the bed. All the lamps were unplugged and near impossible to plug in due to their locations. Remote controls for TVs were switched from upstairs to downstairs, had to figure out what went where. We had to call for help in getting the telephone to work, we had no cell phone access there. Pros: The kitchen is spacious and plenty of cupboard space. Deck off the living room is wonderful, view of sunset is wonderful. All appliances worked well. We had a coupon so we used this service for cabin rental. I do believe I would rather pay full price, as we have done in the past, and have a pleasant experience. This was such a devastating disappointment to us, two older adults who needed to get away from our very busy lives for some relaxation. Very sad that you would even consider renting this out, it was truly terrible.
“Stay was Good”
It might be just me and I'm picky but I was a little disappointed in the house we stayed in. I noticed a few dead bugs and spider webs in the house. The carpet was stained alot. I know it is in the woods and it's a ski resort area so those things are expected. I guess my disappointment really equates to the cost for 2 nights. Seems very expensive for what we stayed in. I was however happy with the amount of kitchen supplies. I was even able to make muffins. From reading other reviews, I knew to bring some of my own supplies like paper towels, ketchup, butter, etc. which made it nice.
“home away from home”
Upon arriving we didn't expect much, but it was a very "homely" (sort of speak) cabin. The kids enjoyed the stay and the adults took advantage of the view while cooking bbq on the patio. The cabin is located few minutes from the lake which was convenient and definitely closer to the golf course, which the guys enjoyed.
“Good...but could have been better!”
Great company to deal with...but the cabin could or should have been better. The cabin location was great (walking distance to Bear Mountain). Very quiet location, but that's where it stops!!! The cabin was dirty when we checked in. There were spider webs everywhere. We had to get some cleaning supplies to get it up to par...remind you, this is supposed to be our vacation. Since the bedrooms are on the first floor, and heat rises, it was freezing at nights. Oh speaking of the heating unit, the filter looked like it had never been changed and no air was coming out of the downstairs vents. Last but diffidently not least, it had one shower, which is okay if it worked!!! Don't recommend this cabin for these reasons. If they change/update the problems, it's would have been a great cabin.
Excellent front desk service, excellent weather,horrible house keeping spider webs in the both bathroom lamps, the kitchen light had all kinds of dead insects inside. This was the second time renting the same property however this time its was dirty.
Response from the manager Thanks for the positive review During the holidays it can be quite difficult to really clean the nitty gritty spots. New Years is a very busy time indeed for the lodging industry. We do have great housekeeping service and if presented to us, we can go over and clean your cabin at no cost.
“Great location/all the amenities”
We stayed here over Christmas, the location was great, really close to everything, just down the street from the slopes, everything was clean, the upstairs living room was really spacious, the kitchen was fully stocked with everything you could need to make home cooked meals, we were really happy with our stay.
Response from the manager Dear Guest, I am so glad that you enjoyed your stay! It is the goal of everyone here at Big Bear Vacations to ensure not only our customer satisfaction but their trust in the care they are given as guests. I hope to see you up here soon! Zaira Bowman Guest Relations Assistant Manager