Description from manager
Description from manager
More Property Details
Book this 3 bedroom house in Big Bear City today! A total of 8 people can sleep here comfortably.
Guests can enjoy a dishwasher among other amenities offered by this rental.
Travelers are sharing their opinions on this property. It has an overall rating of 3.5/5 thanks to an average of 15 reviews.
The manager responds to 95% of inquiries and last updated the property’s calendar Aug 18, 2017.
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About the manager
About the manager
Big Bear Vacations
Big Bear Vacations
- Response rate:
- Calendar last updated:
- 18 Aug 2017
- Overall rating:
Languages spoken: English
Proximity to TripAdvisor's Top Big-bear-city Attractions
- Satellite TV
- Smoking allowed
– based on 15 reviews
- Very Good
“Nice as long as I was out snowboarding or sightseeing”
I am not a complainer when it comes to rating cabins or hotel rooms because it is just a place to stay. However when it comes to planning a family vacation with your kids, mother and a few close family members it's embarrassing when things are broken, the place is dirty, and hardly any dishes. I was bragging about the nice cabin I rented for my mom for her Xmas gift. What a bummer. My mom swears there were bed bugs. Things were so dirty. And lots of broken closets. Tv was 13inches, old school and falling off the broken shelf...it was all way to expensive for what we got!!! Also there was no toiletries. I had to call and ask for TP after I got back from grocery store
Response from the manager We apologize for the inconvenience you had while stay with us. We strive to have our homes at clean state for your arrival. We do have in-house housekeeping staff to rectify any issues that may arise during your stay. This is also true in regards to amenities you might find are not functioning in the home, we have maintenance technicians available to assist you twenty-four hours a day. We appreciate you taking the time to review Sugar Pine since the information each of our guests offer us after a stay is very important as it helps us evaluate each review and do out best to use the feedback that our guests give us to improve each guest’s personal experience. We look forward to helping you in the future.
“Cabin was avergae, Kitchen Set-up Poor”
The 3 bedroom and 2 bath cabin layout and furniture was good. Big table for playing games, dinners etc. What we didn't like is the kitchen did not have the basics. We noticed when we first arrived there were not enough plates, mugs or glasses for 8. Also not enough towels. We called management and they did immediately bring additional towels and kitchen items. However, the kitchen items came directly from a store and we had to wash them all. Not the best way to start your vacation. Also when we tried to cook dinner we realized we didn't have a colander to drain pasta, any measuring cups or meas. spoons and no pot holders! We ended up having to make several trips to the store for kitchen basics. Also was not impressed with the bed linens. A top sheet was used on all the bottom mattresses and there was no pad. Every morning we would wake up on the actual mattress as the sheets didn't stay on the bed.
Response from the manager Thank you for your constructive criticism. We evaluate each review and do out best to use the information that our guests give us to improve each guest’s personal experience. We look forward to helping you in the future. Your review is greatly appreciated and we hope to have the chance to serve you again.
“Good time spent with kids & family”
no complains... It was great property to stayin' with kids, they have bunk beds with extra bedding for parents to sleep in kids room.
Response from the manager It’s excellent to see you had such a wonderful time at Sugar Pine! Your review is very helpful as well, as it allows us to address concerns that our guests might have with a vacation home. Thank you for taking your time to give us your feedback. We hope you will consider us for future stays here in Big Bear!
“wow what a wonderful 4 day stay”
The cabin was awesome, and my daughter and husband and grandchildren just loved it..me too! It was immaculate when I arrived, heat was on, the jacuzzi was hot and there was even shampoo and hand creme on the bathroom sink. Lots of towels, especially since we had the jacuzzi and I really appreciated that with four kids under the age of 8. There was Direct TV! Wow...I had not expected that at all and everyone was happy about that. So we are very pleased and thank you to the staff for making this a wonderful birthday for my daughter as well as a great Thanksgiving Holiday. Brent told me everything would be perfect and it was. Francesca Harris
Within walking distance of the oktoberfest location, this was the perfect place for a quick weekend up. The hot tub was great, really home-y fireplace and good sized bedrooms. I only wish i had an extra day or two. The amount/types of pots, pans, utensils was lacking and the TV was embarrassingly out of date. I personally didn't find the beds that comfortable as they were too soft. I think there was a memory foam topper. I would definitely stay here again. Great value. I would like to come back in the winter.
We had a great time. Nice neighborhood. The cabin was clean and cozy. I would love to stay here again.
“Big Bear adventure”
Place was nice. dishes were dirty, pots and pans in horrible condition (teflon pealing off); eggs on th eside of one of the pans. No a/C, but we had requested a fan which was great. Really nice place, but they need to replace the pots and pans & leves 2 days worth of dishwaing detergent. 1 roll of paper towels would have been nice too, and possibly a kitchen towel or two.. One thing not your fault, neighbor wa up saturday morning at 7:00am buidiling a storage shed. With no a/c you had to have the windows opens. very noisy. Also, master bed room still had last persons trash in teh room. A green tea bottle & a tag to a dress or somthing. And although there was a tv cabinet in the masted, no tv...a bit misleading. Also tv in living, well, my lap top screen is better. Need new tv too.
“Beautiful cabin house in the mountain”
Excellent house! We went with our 3 kids, and it was a wonderful experience!
“Poor preperation/readiness for visitor arrival”
I rented this cabin based on location and the spa. Arrived to a cold spa that took 24 hours to heat before I could use. Loss of one whole day. House was cold and had to wear jacket for first couple hours. Excessive needles and tarp on deck was obvious that no one had done anything to prepare cabin for my arrival. Had to go to office to get an extra kitchen towel as we had only one. Were given a bath hand towel as they did not have anymore kitchen towel. Blinds on dinning room and masterbedroom missing slats and had to dress in dark as everyone can see in. As small role of papertoels to start would have been nice or a list of what one might want to bring so your nor spending half a day shopping. Dinning room chair so broken, when you moved it, it completely fell appart and you needed to put it back together like a puzzel. And god forbid you did not put it back as you would be fined $25 or whatever. Last, to have your guest load up 3 days of trash with their clothes and belongings in there car and haul 4 miles is absurd. What are we paying a clean up fee for. Would you haul your own trash from a hotel?
The service we received from Big Bear Vacation Rentals was so-so. It was not what I expected for the $$$ I paid. When you pay the kind of money you pay for a cabin & you do research on and it has the amenities you want & they don’t work you should be compensated but Big Bear Vacation Rentals never asked one question or even bothered to say anything when I informed them of the issues we were having. It was kind of like OK that’s Nice (like a listening ear for you to vent to). Even when I dropped the key off they never even asked how my stay was or anything they just took the key and went about their day. They did send maintenance for 2 of our issues but nothing came out of it. It was like they don’t work, OK, that’s it. The Cabin was VERY cute but in the pictures provided by Big Bear Vacation Rentals, where very misleading. The cabin looked secluded and it was far from it. There was a cabin on both side and in the back. But it was quaint. On the inside it was perfect for our family of 7 and it fit us all nicely. We did come across some issues upon moving around and figuring everything out. 1st the DVD player did not work (called maintenance and they could not get it to work either so they left). As well the (one and only) T.V. was maybe 20” it was the worlds tiniest TV and oldest. My kids had to sit 2 ft from it to see it. 2nd The Jacuzzi was not clean and did not work, Maintenance came out and cleaned it and came out 2 times to turn it on but no did not every get warm. 3rd said there was a charcoal BBQ NO there was NOT. 4th The electrical outlets in the bathroom did not work (had to call maintenance again). 5th the water pressure in the master bath was a trickle so you had to shower either in the guest bath or take a speed shower to avoid freezing in the master. The cabin was cute and I picked it due to all the amenities.The only thing I liked about this vacation was being with my family. If it were not for my family I would have raised hell and left.