Description from manager
Description from manager
2 Unknown types
More Property Details
Book this 2 bedroom log cabin in Townsend today! A total of 6 people can sleep here comfortably.
Travelers are sharing their opinions on this property. It has an overall rating of 4/5 thanks to an average of 10 reviews.
Costs vary, with the average weekly rate as low as $680 to as high as $763, depending on travel dates.
The manager responds to 100% of inquiries and last updated the property’s calendar Feb 22, 2018.
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About the manager
About the manager
Prime Time Vacation Rentals, Llc
Prime Time Vacation Rentals, Llc
- Response rate:
- Calendar last updated:
- 22 Feb 2018
- Overall rating:
Languages spoken: English
- Check in time:16:00, Check out time:10:00
This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
Damage deposit: $100.00
- No smoking at this property
- Cancellation policy
Proximity to TripAdvisor's Top Townsend,-tennessee Attractions
- Air conditioning
- Linen provided
Phone / Internet
- Internet access
- Wireless Internet
Pool / Spa
- Jacuzzi or hot tub
- Mountain Views
- DVD player
- Satellite TV
- Balcony or terrace
- Smoking allowed
- 2 Unknown types
– based on 10 reviews
- Very Good
“Nice place, but very small”
This cabin had some nice features: Large picture/viewing window at the dining table very nice. Porch/Deck was also nice, the view was good although trees cover some of the view. Living Rm. furniture was nice and comfortable, beds also. Not so nice features: We did not plan to cook so the "very" small kitchen did not bother us, however there is "no" counter space at all, none. The master bedroom only had a tub, since there was no shower we used the upstairs 2nd bedroom with connecting tub/shower combo, which was smaller. There was an envelope left in kitchen requesting us to leave a tip, which I did because the leaving cabin instructions stated I would be charged for items not left in there original place, I figured I was safer leaving a tip.
“Everything We Expected and More!!”
We just got back from staying in this cabin for 5 nights and 4 days and we absolutely loved it. The fact it is not in downtown Gatlinburg or Pigeon Forge makes it great because you get to travel through the National Park to get to either one. Also, the staff is very nice and they even have a zipline on the mountain which my kids enjoyed very much!! Cabins were clean and warm, and of course the water is well water which we expected and didn't mind at all - we would love to come back next year and do it all over again! I would recommend this place to anyone - Thank You for a wonderful stay "Next to Heaven"
Very relaxing. Had everything we needed. Lived the views.
Response from the manager So good to hear! Come back and visit with us again soon! Sincerely, Summit 54 Properties, iTrip Team
“I don't think I will be coming back.”
The place has a great location but we didn't get the cabin that was in the pictures. The view was nice but the place was dirty and the water was brown. In addition, the hot tub didn't have any water in it and it smelled bad. After we had been there a day someone came and put water in the hot tub but they disturbed us early in the morning. Even after they cleaned the hot tub it had a smell to it. The air conditioner did not work well and we had to put a fuse in it to make it work at all. The beds were uncomfortable and the bedding was dirty. I think it would be your best interest to correct these problems in the future if you would like to have customers.
Response from the manager We are sorry that you had this experience. We would like to start off by saying that this is the cabin that is featured in the property photos and that this cabin has an amazing view of Mt. Rich and surrounding Smoky Mountains. It is stated in our agreement and email communications that this cabin has well water, but it is not dirty. If the cabin has set for a long period of time the water can be murky upon first turning it on, but it clears quickly and has not been a problem in the past. In regards to the air conditioner and hot tub, we have no record of communication with you during your stay, nor have we received any correspondence since your departure. We were unaware that the hot tub had any problems, or that it was not filled upon arrival. We also have no knowledge of the problems with the air unit. We clearly state in our booking agreement and email to contact us immediately with any concerns and we leave you several contact numbers to do so. This lack of communication is unfortunate, as we really would have done our best to ensure that you were happy with your accommodations. We would have been more than happy to move you to another cabin, or do our best to fix the problems that you were experiencing. Our guests comfort and happiness is our TOP PRIORITY. It has been our experience that when our guests communicate their concerns with us, more times than not, positive resolve can take place and frustrations can be eliminated. Communication is key and can make the difference between a bad vacation and a good one. We have a great team and we love our guests. Our guests are the reason why we are here and our reputation is of utmost importance to us. Again, we are sorry for your experience. We encourage you to contact us with any additional concerns. Sincerely, Summit 54 Properties, iTrip Team email@example.com
“Great value for the price”
When I first started to plan my trip to the Smokey Mountains I panicked because I was finding cabins around $300 and night, which was out of my price range. I was delighted when I found the Next to Heaven cabins but then days before we left I started to panic again wondering why it was so much cheaper. The cabins are only 25 miles outside of Knoxville and less than 20 miles from both Pigeon Forge and Gatlinburg. The cabin was secluded but accessible. The road up to the cabin is quite steep and since we got in at night, I was a little shocked to see what I had drove the next morning, maybe it was better that way. When we had an issue with the kitchen sink it was resolved quickly. We never did get the internet to work but I wasn't really concerned, I figured we were better off without it. We used the kitchen heavily and it worked just fine, limited counter space but decently equipped. We used the hot tub nearly every night. Out of the four Next to Heaven Cabins I feel like #4 Rich Mountain View was the most private. We had two cabins above us and one on each side but none blocking our views or any that could see in our balcony or windows. Right down the hill is horse back riding and zipline facilities and we did do both. It made for a nice day. Also right down the road was River Rat Tubing which was my favorite part of my trip. The only reason why I didn't give the cabin five stars is because there is only one shower. The other bathroom had a jacuzzi tub which did no good for two adults and two teenage girls, I could see it being nice for a romantic trip but for a girl's weekend it was taxing to share one shower. I would book this cabin again, without a doubt!
Response from the manager Thank you so much for taking the time to review our property and share your experience with us and other travelers. We are so happy that you enjoyed your stay. We think it is great that you were able to take advantage of the stables, ziplines and tubing on the river during your stay. We really like being able to offer these amenities! We will be discussing the shower situation with our team, but may choose to leave it as is for now as so many folks like to have that jetted tub in the master bath. We look forward to your return visit! Thank you again! Sincerely, Summit 54 Properties, iTrip Team