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from $309 / night help Price for guests, Nights approx:

Description from manager

Description from manager

Bedrooms 8 / Sleeps 32 / Log cabin
Bedrooms: 8  Sleeps: 32  Type: Log cabin
Big Timber Lodge
TripAdvisor property ID 1961196

More Property Details

Book this 8 bedroom log cabin in Pigeon Forge today! A total of 32 people can sleep here comfortably.

Guests can enjoy a pool, deck, and air conditioning among other amenities offered by this rental.

Travelers are sharing their opinions on this property. It has an overall rating of 3.5/5 thanks to an average of 8 reviews.

The manager responds to 50% of inquiries, which is lower than average, and last updated the property’s calendar Jul 21, 2017.

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About the manager

About the manager

Wyndham Vacation Rentals - Gatlinburg & Pigeon Forge
Response rate:
50%
Calendar last updated:
21 Jul 2017
Overall rating:

Languages spoken: English

Map

Map

Proximity to TripAdvisor's Top Pigeon-forge Attractions

Amenities

Amenities

General


  • Air conditioning
  • Clothes dryer
  • Fireplace
  • Linen provided
  • Towels provided
  • Washing machine

Phone / Internet


  • Internet access

Pool / Spa


  • Jacuzzi or hot tub

Property Features


  • Mountain Views
  • Parking

Kitchen


  • Dishwasher
  • Fridge
  • Microwave
  • Stove
  • Toaster

Entertainment


  • DVD player
  • TV

Outdoor


  • Deck
  • Grill

Suitability


  • Children
  • Pets
  • Smoking allowed

Reviews

Reviews (8)

Average – based on 8 reviews Average
8 reviews

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Very Good
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Average
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Poor
2
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“Was great”

Reviewed 16 Feb 2017

Everything was great! Great house and phenomenal views. The coffee table was broken though and we figured that out after having two cups of coffee on the table one morning and it falling through. Parking is also a bust. But aside from that, great stay!

Response from the manager Dear TripAdvisor member, Thank you so much for taking the time to let us know that you enjoyed the view and I am sorry to hear about the issues that you found in the cabin, Big Timber Lodge. I will follow up with our maintenance department in regards to the coffee table. Guest feedback is the most important tool that we can use to improve our cabins and I wish to thank you again for taking the time to let us know. We genuinely appreciate you choosing to spend your vacation with us and we hope to have the opportunity to accommodate you again during a future visit to the Smokies. Yours in hospitality, Amy P

“Poorly kept beautiful home”

Reviewed 13 Jan 2017

Once we got to the Cabin, I noticed a foul smell coming from the sofa and rug in the main level by the kitchen, so bad we had to roll the rug and tuck it away in the downstairs closet. Had to spray the sofa with Lysol. Some of the linnens were dirty, we ended up washing everything. I called the office to complain and the lady that answered was not at all interested in fixing the issue. We still had a great time in at the home. It has so much potential, the carpet downstairs and bedrooms were pretty bad as well- we had three crawling babies. In the master bedroom to the left of the kitchen the shower leaks into the downstairs bedroom- on top of the bed to be precise. The customer service we didn't get- and the uncleanliness of this Cabin will keep us from ever going back there.

Response from the manager Dear TripAdvisor member, On behalf of the staff, management, and myself, please accept our sincerest apologies for the issues you encountered during your stay with us at Big Timber Lodge. We wish to assure you that this is certainly not our typical guests’ experience. Your comments are very important to us. We always want to exceed your expectations and make your stay as comfortable and relaxing as possible. We hope that you give us the opportunity to show you a much better experience on a future stay. Yours in hospitality, Amy P

“Great cabin for a group!”

Reviewed 8 Mar 2016

Our church youth group stayed here for two nights. It was a great cabin for our group of 24. The boys and girls each had their own floors with the chaperones scattered among all three floors. The living room/kitchen had plenty of room as a gathering place. The kids loved the game room downstairs! It was very clean. My only complaints were both futons were broken - the metal was totally bent and could not be slept on - we had to pull the cushion off onto the floor to use as a bed. Also, the three can openers in the kitchen - one electric and 2 manual - were all broken/stripped out. We had to open cans with a pocket knife. Otherwise, it was a great cabin and in a great location - not too far from the strip in Pigeon Forge. We plan on returning next year!

Response from the manager Dear robelrod, Thank you so much for taking the time to let us know that you enjoyed yourselves and I am sorry to hear about the issues that you found in the cabin. I will let the maintenance department know about your comments regarding the uncomfortable bed situation. Housekeeping has brought out new can openers. Guest feedback is the most important tool that we can use to improve our cabins and I wish to thank you again for taking the time to let us know. We genuinely appreciate you choosing to spend your vacation with us and we hope to have the opportunity to accommodate you again during a future visit to the Smokies. Yours in hospitality, Amy P

“dont stay here”

Reviewed 24 Sep 2015

it was old and looked like it was extremely used by small kids run a muck....dirty..but freshly dusted, just grimy..dangerous, as the railing was very loose. and lots more ... too much to mention.

Response from the manager Dear 504pame from, I am so sorry to read your comments regarding the cleanliness of the cabin and the condition of the cabin. The problem with the railing has been addressed by our maintenance staff as well as our housekeeping manager addressing the cleaning issues. On behalf of the staff, management and myself, please accept our sincerest apologies for the issues that you encountered during your stay with us! I wish to assure you that this is certainly not our typical guest?s experience. We genuinely appreciate you choosing to spend your vacation with us. We hope to have the opportunity to accommodate you again during a future visit to the Smokies so that you will see that your visit with us just now is not the norm for our guests. Sincerely, Sherri T. Assistant General Manager

“Family Time”

Reviewed 22 Sep 2015

Loved how all bedrooms had king size beds, we had a great time other than the streets being so crowded for the car show. We didn't know that it was the weekend we went but we had a great time. Needs some bread pans in this cabin and some casserole dishes but other than that we had everything we needed.

Response from the manager Dear beckym457, Thank you so much for letting us know that all of you had a great time. Wyndham Vacation Rentals takes pride in our guests having a wonderful experience while staying in our cabins. We actually have two car shows in September which does tend to make the streets crowed as people come out to see the old cars lined up. If you aren?t one for the car shows you may want to come back the early part of May or the middle of August and enjoy the area with less traffic. Thank you for choosing to spend your vacation with us, and we hope to have the opportunity to accommodate you again during a future visit to the Smokies! Sincerely, Sherri T. Assistant General Manager

Review 1-8 of 8

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