Description from manager
Description from manager
3 Unknown types
More Property Details
Book this 5 bedroom house in Gulf Shores today! A total of 12 people can sleep here comfortably.
Travelers are sharing their opinions on this property. It has an overall rating of 3.5/5 thanks to an average of 12 reviews.
The manager last updated the property’s calendar Feb 21, 2018.
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About the manager
About the manager
Kaiser Realty By Wyndham Vacation Rentals
Kaiser Realty By Wyndham Vacation Rentals
- Calendar last updated:
- 21 Feb 2018
- Overall rating:
Languages spoken: English
- This owner does not use online booking. Please contact them and they will be able to offer you a secure way to pay for your stay. Never pay for your vacation rental by wire transfer (such as Western Union or Moneygram) as this type of payment is untraceable.
- No smoking at this property
- Cancellation policy
Proximity to TripAdvisor's Top Gulf-shores,-alabama Attractions
- Air conditioning
- Clothes dryer
- Linen provided
- Towels provided
- Washing machine
Phone / Internet
- Internet access
- DVD player
- Satellite TV
- Smoking allowed
- 3 Unknown types
– based on 12 reviews
- Very Good
“Beautiful location!! House needs some work and thorough cleanin”
The house is in a beautiful spot! The house wasn't ready at the 3pm check-in time and were told quite rudely to read the contract. There is not access to "rentals", "umbrellas", Beach Flag warnings, or signals... none of that here even though Kaiser told us there was. The house needs a deep cleaning and pest control/extermination... we had roaches and flying insects. We had to evacuate a room due to a swarm of flyinig insects in one of the bedrooms and called 4 times before getting someone to come - with a can of Raid! really??!! A little "sprucing up" would go far! I'm not sure if it's Kaiser's or the owners responsibility to keep the property maintained and clean - but someone needs to take charge!
“poor customer service from Kaiser”
After paying by phone the balance on our reservation, never heard from anyone! Had to call again to get any info on where we were staying and how to get in. Also, asked specific details for renting beach chairs and umbrellas and was told no problem they were offered which there were none! Kaiser could have at least looked up the specific house we were renting and let us know there were no rentals and no beach flags. The house was not ready when we arrived. One cleaning lady was there and we had to wait 2 hours before entering. We did not arrive early. We called Kaiser and they told my husband to read our agreement - check in begins at 3. It was 3:30, so what time are you supposed to arrive!!! The house was a great layout for our family but there were bugs. We had to move the kids out of their room because there were 100's of flying bugs in their room. Kaiser, after three phone calls, sent a guy from their office with a can of Raid. We also had roaches in three different rooms. The exterminator did show up the next day but the bugs were back two nights later and we could not use that room again. We did love the location and the beach and our family had a great time together but can't say much for Kaiser! The house was good but definitely needs exterminating!!! Feel like our low ratings for this rental are mostly Kaiser's fault, just not very customer friendly!
The house was great, well located and nicely equipped We would definitely rent it again. It was advertised with an icemaker but when we arrived we realized it was not working. We called to report it on Saturday, again on Sunday and Monday. Each time we called they told us the repairman would be there that day. He did finally come and told us that it was an expensive part and the owner would have to approve the repair. We did get a call that afternoon from Kaiser telling us to buy ice save our receipts and we would be reimbursed. Other that that everything was wonderful.
The house as a structure was fine for a family. The location is good, nice quiet beach. The amenities were nothing special, the Tv's are old; the dishwasher didn't clean the dishes very well; the board walk had lethal, wavy boards; and the beds were noisy. But the thing that made us leave the house one day early was the house was overrun with German Cockroaches. The bugs really creeped us out and really colored our vacation. In the future I would recommend that your cleaning staff be pro-active in reporting bug problems, and maintenance issues so the problems can be resolved before renters arrive. It was a very disappointing week. We have been going to Gulf Shores for 16 years and this was the worst experience ever. However, when we called Kaiser to report our concerns they did send the necessary service people to address the issues.
“worth every penny”
From the moment we checked in at Kaiser Realty to the moment we left was a wonderful experience!! The Home was spectacular and more than what we expected... We had 4 generation's of family all together under one roof and this house met everyone's needs.It was wonderful,We had such a great time and we will return... Thank's So Much.. The Mahloch Family Cedarburg,Wisconsin
Response from the manager We are so excited to hear about your trip to the beautiful Alabama Gulf Coast. Thank you for taking the time to comment on your experience at "Rolling Tide II" and with Kaiser Realty. We look forward to seeing you again along our sugar white sand beaches. We encourage you to visit us online at www.KaiserRealty.com or call us at (800) 225-4853 for help with any of your future vacation needs. We look forward to serving you and your family again soon! Sincerely, Kaiser Realty by Wyndham Vacation Rentals Management
This was our fifth time staying at Rolling Tide II. Our family (mom, dad, children and grandchildren) gather there every other year for Spring Break. It's a great place to stay, quiet beautiful beach! We find the house to be well maintained and the owners make upgrades as needed. It is always very clean! We plan to return!
We truly enjoyed staying at this beach house. It was perfect for our family. I just hated that I could book it this year because someone else had beat me to it during the time frame that I wanted.
“Love "our" house”
Our family has been coming to "our beach house" now for 4 years! We love it here. The house has always been comfy and cozy and we were surprised and delighted when we walked in 2days ago and found it completely refreshed!! Fresh paint throughout, new counter tops in the bathrooms, some new furniture! Our grandchildren and our "big kids" look forward to coming here from Wisconsin each year. We only wish we would have found this house years sooner. We've been coming to gs for the past 20+ years. Kaiser has been the best to rent from and their kind reps make it easy to get our dates set up. Thanks for helping us make wonderful memories for so many years!!
Response from the manager We are so excited to hear about your trip to the beautiful Alabama Gulf Coast and your fantastic experience in "Rolling Tide II". Thank you for taking the time to comment on your experience with Kaiser Realty, Inc. by Wyndham Vacation Rentals. We look forward to seeing you again along our sugar white sand beaches. We encourage you to visit us online at www.KaiserRealty.com or call us at (800) 225-4853 for help with any of your future vacation needs. We look forward to serving you and your family again soon! Sincerely, Kaiser Realty, Inc. Management
“Great experience, but could use a few improvements”
We group of four ladies who have rented Rolling Tide II for the past four years are very happy to be able to stay in this cozy house and appreciate its owners making it available for us. there are, however, a few maintainence issues that need to be taken care of. The bathroom sinks have broken or non-working stoppers, so water cannot be held in them. There are a few loose tiles on the kitchen floor which could cause tripping. The cleaning crew needs to do a better job of checking details like light bulbs and fixtures (a bathroom ceiling globe fell and shattered as one of us was about to get out of the bathtub. We sincerely hope that these minor problems will be tended ti, as we look forward to our Nov. trip in 2013.
Response from the manager Thank you for taking the time to comment on your stay and let us know about your experience. Please have peace of mind knowing your comments have been sent to housekeeping, our entire management team and the owner of this unit in order to thoroughly address your concerns. As a standing practice, we work diligently to right any situation brought to our attention during your stay with us, and we thank you for bringing these issues/concerns to our attention. We look forward to seeing you again along our sugar white sand beaches and encourage you to visit us online at www.KaiserRealty.com or call us at(800) 225-4853 for help with any of your future vacation needs. We look forward to serving you and your family again soon! Sincerely, Kaiser Realty, Inc. Management
“There's nothing like being at the beach.”
We have stayed in this house for four years and hope to return again in November 2013. We like this house because of the layout - we each (4 women) have our own space with bedroom and bath in each corner of the house with the big common area (kitchen and living room) down the center. We like the covered and open deck and love sitting there each morning (weather permitting)to drink our coffee. The location is perfect although in November it does feel a bit isolated with very few people that far down on West Beach. We had several problems this year in the bathrooms. The drains/stoppers do not work properly in the lavatories and the tubs do not drain properly and this year a light fixture in the bathroom (the one between the two bedrooms on the east side of the house) fell when one of us was getting out of the shower. Had she been a few seconds quicker it would have hit her as she stepped out of the shower. It broke into a lot of pieces so could have caused serious injury to her. Also in this bathroom there is not enough racks for hanging towels, bathrobes, etc. Also, this year we noted that things, although not extremely bad, were "less clean" than in the past and that there were a lot of surfaces that needed painting. Since we like this house and stay here every year despite some of the problems I have mentioned, we felt that we might get a break on the rental fee seeing as we do stay for an entire week during a time when there are alot of rentals sitting empty, but I was told that was not possible. One year Kaiser did allow us to rent for the same price as the year before but apparently that was just a one time special.
Response from the manager Thank you for taking the time to comment on your stay and let us know about your experience with Kaiser Realty and "Rolling Tide." Please have peace of mind knowing your comments have been sent to housekeeping, our entire management team and the owner of this unit in order to thoroughly address your concerns. As a standing practice, we work diligently to right any situation brought to our attention during your stay with us, and we thank you for bringing these issues/concerns to our attention. We look forward to seeing you again along our sugar white sand beaches and encourage you to visit us online at www.KaiserRealty.com or call us at(800) 225-4853 for help with any of your future vacation needs. We look forward to serving you and your family again soon! Sincerely, Kaiser Realty, Inc. Management