Description from manager
Description from manager
2 Unknown types
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Book this 3 bedroom house in Big Bear Lake today! A total of 8 people can sleep here comfortably.
Travelers are sharing their opinions on this property. It has an overall rating of 3.5/5 thanks to an average of 37 reviews.
The manager responds to 100% of inquiries and last updated the property’s calendar Mar 21, 2018.
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About the manager
About the manager
Big Bear Cool Cabins
Big Bear Cool Cabins
- Response rate:
- Calendar last updated:
- 21 Mar 2018
- Overall rating:
Languages spoken: English, Spanish
- Check in time:16:00, Check out time:12:00
- This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
- Please contact the owner
- Cancellation policy
Proximity to TripAdvisor's Top Big-bear-lake-city Attractions
- Linen provided
- Towels provided
Phone / Internet
- Internet access
Pool / Spa
- Jacuzzi or hot tub
- Mountain Views
- DVD player
- Satellite TV
- Children - Ask
- Smoking - Ask
- 2 Unknown types
– based on 37 reviews
- Very Good
“Big bear cool cabins”
Awesome place, great location, clean,fully equipped cabin, near the town,cool cabin staff were very helpful.
Response from the manager Hi, Thank you for your time and feedback. We're so happy that this cabin was everything you needed for a relaxing and enjoyable weekend. We hope you'll return to Big Bear and Cool Cabins for many vacations to come!
“Worst Cabin--do not stay here”
This place is way over priced and disguting. We stayed here and the beds were horrible, the house smelled, bathrooms were gross, no dishwasher. The list goes on.
Response from the manager Thanks for leaving us your feedback! We have done a lot of updating since your stay. Hope you will be back to visit soon!
“Small and Dated”
I went to Big Bear for a weekend with a group of friends and we rented two cabins right next to each other. Overall, the cabin itself wasn't bad but there were a couple things that made this a place I will not rent again: 1) The cabin is much smaller than the pictures let on. I would say 900 square feet tops so all the rooms are pretty cramped. 2) When we arrived the driveway was covered with ice. As we were unloading cars, one of my friends slipped and fell on the ice while holding her two year old daughter. Everyone was OK but the rental company should do a better job clearing the driveways or provide salt to put down on ice. 3) When we arrived, the place was clean enough but the bath mats were still wet from the previous guests (makes you question how well they cleaned everything else before our arrival. 4) All of the lamps, tv, etc. were unplugged so we had to go around and plug everything in. Several of the wall plugs did not work. 5) We paid more per night for this place than our other cabin and the other cabin was three to four times nicer. To the rental company's credit, they offered a partial refund on our stay due to the issues mentioned above. The check in process was quick. We did not call about the issues because it was after 8pm when we discovered everything and there were several young kids we had to get down for the evening. I would not stay here again though.
Response from the manager Hello Geoff, We just wanted to take a moment to let you know we appreciate you leaving us your feedback. We are so sorry to hear about your friend and we are glad she is okay! There is a normally a salt bucket outside by the front door but if you ever discover that is missing please give out office a call day or night and we will take care of it. We take the safety of our guests very seriously. We also take the safety of the property seriously which why you discovered things were unplugged upon check-in. This particular owner puts a lot of time and effort in to making sure this property is maintained properly but understands it may not be for everyone. Please give me a call personally the next time you decide to book and I will do my best to find something that fits your needs. Best Wishes, Velvet Reservations Manager
The cabin was equipped with pretty much everything we needed. It was fenced, which was perfect for the dogs and the heat and hot water worked perfectly. It's always terrifying when you first arrive to a cabin to find out certain things aren't working but in our case, everything worked perfectly. The one con that I had was that if you had the space heaters, lights and tv turned on all at once upstairs, you had to reset the box. Maybe some fuses need to be looked at but other than that - it was all good!
So we arrived and noticed immediately how tiny the bedrooms are. There is literally not one closet or even a chair in the rooms to put your gear/luggage down on. We had to bend over and retrieve our things from the floor. Very difficult to keep your things organized when there is clutter everywhere from having no space. Next, we come back to the house to watch some tv before bed only to find that there is no cable. Not even basic cable. They have a collection of really lame video tapes for an old rickety VCR. No thanks. So we watched Scarface in spanish with a bunch of fuzz on the screen. Ha. That was actually fun. We were making up the dialog etc. Any way, on top of all of this, there was no instruction for the hot tub, so we never figured out how to do the bubbles. The buttons are all corroded and dysfunctional and to top it off it only heats to 99 degrees. The beds were comfy but the bedding was a little old and beat up as well as all of the furniture. They definitely used fisheye lenses and touch ups in the photos. The location is good. An uphill walk to Bear Mountain. We wouldnt stay here again. Too little space in this house. Too much furniture packed in and the pool table, though sounds fun, is an absolute waste of space. We were always just too tired to play as we were up there to ride all day. Oh yeah and there is disgusting dust everywhere. Especially on all of the window blinds. Sooo gross!!!
Response from the manager We have sent housekeeping over their to get the cabin sparkling clean. Thank you for your recommendation in regards to the spa. We will have an instruction sheet for working the spa, so our next guests can enjoy the hot tub. The cable TV is working that will allow any guest to sit back and relax. The pictures were not altered, but will get updated pictures soon.
The stairs inside are pretty steep, and dark even with the light on. We had to move the table to one side wo we could open the fridge door and there is no a/C. Other than that things were pretty nice. The street is noisy, but the location is real nice, a short drive from convenience stores for those things you forgot. The house also did smell like burned logs when we got there and the previous renters did not pick up their dog leavings. And some last renter had also put away the pans dirty so we had to wash them before using them. They did repair the broken cable hookup really fast considering we didn't discover it until late the first night.
Place is OK for those that just want a place to stay/sleep.It was clean.If you have more than 3 adults and maybe 2 kids you are going to feel very crowded.I am 5'2 and the I am taller than the fridge.Good for those that just want to keep a few things cold and not cook most meals.Place reeked of fireplace old burned oil logs. Although Cool Cabins said it had been cleaned the smell was overpowering both upstairs and downstairs. Beds not great.The one bedroom downstairs and one of the upstairs bedrooms you have to enter sideways-tiny rooms. Closets very limited at best. The second bedroom upstairs has two beds one is hard as rocks.Downstairs bathroom is tiny and dreary.We had to put coffee table on fireplace to make room to be able to move around,and move kitchen table over to have more than one person in kitchen. The overall house is 904 SQ FT.(I looked on Trulia)The kitchen living room combo has too large sofas that take most of the room. The back yard looks great but cannot use when sun is shining hot with only one umbrella that could be used. Bbq was clean and worked well. We used front porch since only place we could barely sit down together. Lights very dim in main areas and porches. Had no use for pool table downstairs other than to store all our things since they did not fit in rooms or living area. Also you are on a very busy street. The picture shown made me believe that the house was further back than what it is.Barely 3 cars can fit.We have been going up to BBL for 35 yrs every July. We have been customers of Cool Cabins for many yrs.They are very good sending out people to fix things,this was not fixable. It is obvious the owner has been investing in this property, but needs to be more real as to living spaces.Upstairs bedrooms best be switched with bunk bed in small one and a king or queen with a twin in larger room.Also remove all the "stuff" from so called closets.Desperatly needs a chimny sweeper to remove old soot that caused that awful smell.
clean comfortable cabin. office staff friendly n attentive to needs. janitorial needs required and maintenance was promptly delivered. hot tub and shower working well after repairs. only downfall was small water herring system so we needed to take fast showers n wait in between showering did the next person in order for water to get warm again.
“Fun in the snow”
Had a great time here, close to slopes and restaurants. The only trouble we had was a few pesky ants but that was about it. Nothing a little raid couldnt take care of! All in all great get away and would definitely come back to the moonridge!
“Moonridge in February”
We enjoyed our stay and I would give Moonridege 3 1/2 stars. Location is great; very close to Bear Mountain Resort. Parking is good for up to 3 cars. Nice deck in the back with a hot tub that worked great. If you have older dogs like we do, this might not be the cabin for you. The kitchen, family room are upstairs and the dogs have to go up and down stairs.