Description from manager
Description from manager
2 Unknown types
More Property Details
Book this 2 bedroom house in Big Bear Lake today! A total of 6 people can sleep here comfortably.
Travelers are sharing their opinions on this property. It has an overall rating of 4/5 thanks to an average of 39 reviews.
The manager responds to 85% of inquiries and last updated the property’s calendar Feb 22, 2018.
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About the manager
About the manager
Big Bear Cool Cabins
Big Bear Cool Cabins
- Response rate:
- Calendar last updated:
- 22 Feb 2018
- Overall rating:
Languages spoken: English, Spanish
- Check in time:16:00, Check out time:12:00
- This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
- No smoking at this property
- Cancellation policy
Proximity to TripAdvisor's Top Big-bear-lake-city Attractions
- Clothes dryer
- Linen provided
- Towels provided
- Washing machine
Phone / Internet
- Internet access
Pool / Spa
- Jacuzzi or hot tub
- Mountain Views
- DVD player
- Balcony or terrace
- Smoking allowed
- 2 Unknown types
– based on 39 reviews
- Very Good
“Great place to relax”
We enjoyed our stay and relaxed. The carpet was a little ragged, but it was pet friendly...so what do you do? Maybe tile? There wasn't a fenced yard but we were able to contain our dogs on the deck. There wasn't a back gate so we kind of made our own. Other than that we really enjoyed our stay.
“Very roomy, exactly what I hoped it would be”
This home was in a great location, has plenty of living space and very comfortable... I would recommend this place to a friend and also stay here in the future!!
“Christmas in Big Bear”
Great cabin, the jacussi has perfect temperature everything work fine inside the cabin. Price a lit high.
“Dirty & Poor Condition”
I've used Big Bear Cool Cabins several times and this is by far the worst cabin we've ever received. Upon entering the unit we found the kitchen smelled of rotten fish. We called the office and two very nice employees came down to clean the area (they even admitted the fish smell was awful). The carpet was dirty, stained, torn / ripped. The master shower leaked water onto the floor when in use, and we had to use towels to keep the water contained. The bottom of the front door has a 2 inch gap ... which seems crazy to me in a mountain / snow environment. The jacuzzi controls work half of the time, it's a miracle we were able to turn it off. The jacuzzi hadn't been cleaned in awhile, as evidenced by the gross oily brown bubbles that formed when the jets were turned on. There are other issues, but in general this place looks like someone hasn't taken care of it in awhile, and it was put together to rent in the cheapest way possible. We've always been satisfied with Cool Cabins, but this last rental has me considering other companies.
Response from the manager Thank you for taking the tie to leave this review, in an effort to try to keep your buisness we are looking into these issues and having them addressed immidiately. We will update you as soon as we identify the issues and figure out ways to solve them.
The cabin is fairly well-equipped, although we had trouble finding lamps with working bulbs. We did really enjoy the great front deck and the spa. The location is near town and we found it to be a very quiet location. Overall, we like this place because of its quiet location.
“Easy check in/out and we loved our cabin!”
The cabin was larger than it looked in the pictures. We also forgot shampoo and conditioner so we were pretty happy the cabin came with everything. The location of angel's retreat was awesome. Next to businesses and restaurants, but not on the main road. The only thing we had a problem with was all the squished bug carcasses on the walls.
“This cabin was perfect for a short weekend away but not recommen”
Well where to start? The house itself was satisfactory for a short stay. Reason I say short is probably based off of what I consider to be homey and comfortable. Overall this wasn't a cabin that made us feel relaxed and "at home." Condition of the home was acceptable. Only problem we had was with the construction that started outside of the home at 7am in the morning. Jackhammers, heavy equipment operation and lots of crew all congregated in front of the rental and proceeded to work on the gas line that went along the road the home was on. At 730 we were brought out of bed by a crew member knocking on the front door alerting us to the fact the gas to the house was being turned off. So needless to say there was no breakfast, no hot shower and no peace and quiet. Big Bear Cool Cabins was great at acknowledging our concerns and dissatisfaction with our stay and took care of the problem. My only grip is the home owners knew there was going to be interruption to the gas service and still opted to rent out their home to us. I know when ever we have had major constitution on our street, interrupting gas water etc. we have received something in writing from the city. The next step should have been to alert Cool Cabins and have their home removed as available for that time. There is always 2 sides to everything, maybe the home owners were never informed? Never the less, we appreciated Cool Cabins stepping in and handling our situation as they did. Won't return to this home, but will definitely go through Cool Cabins again.
Response from the manager Thank you for taking the time to inform of us of the issues with your stay. We are very happy to hear that you were well taken care of by our staff. After having read this review we did take the time to call the city and find out what had happened. It was reported to us that it was actually a gas leak in "The Village" and was not anticipated. As far as the construction the homeowner was not informed however it was temporary and has now ceased. Again thank you so much for taking your time to leave this review and we hope you and your loved ones will be back to see us very soon!
Every thing was grate I stayed there for 2 nights with my girlfriend and 2 other friends. Everything perfect and clean only the hot tub was dirty but when I called twice they come and cleand it
Cozy cool cabin, best cabin ever. enjoy your staying.
everything was great cabin was well equiped with all the thing you need just bring your self and food and enjoy great stay.