Description from manager
Description from manager
3 Unknown types
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Book this 4 bedroom house in Big Bear Lake today! A total of 10 people can sleep here comfortably.
Travelers are sharing their opinions on this property. It has an overall rating of 4/5 thanks to an average of 24 reviews.
The manager responds to 85% of inquiries and last updated the property’s calendar Feb 17, 2018.
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About the manager
About the manager
Big Bear Cool Cabins
Big Bear Cool Cabins
- Response rate:
- Calendar last updated:
- 17 Feb 2018
- Overall rating:
Languages spoken: English, Spanish
- Check in time:16:00, Check out time:12:00
- This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
- No smoking at this property
- Cancellation policy
Proximity to TripAdvisor's Top Big-bear-lake-city Attractions
- Clothes dryer
- Linen provided
- Towels provided
- Washing machine
Phone / Internet
- Internet access
Pool / Spa
- Jacuzzi or hot tub
- CD player
- DVD player
- Satellite TV
- Balcony or terrace
- Smoking allowed
- 3 Unknown types
– based on 24 reviews
- Very Good
“Casa del Lago for anniversary”
It was a lovely place with great views & a fully enclosed yard for our dog. Could not find a tea kettle to heat up water for tea or dogs meals. Seemed to have an issue with enough hot water for spouse & myself to both take hot showers one evening. The deck & patio with lake views were wonderful.
“Enjoyed the stay.”
My friends and family enjoyed this house. It was clean and well maintained. There are a few downfalls like the dock is a bit dangerous to walk down to and the gate does not close completely and my dog opened it very easily and jumped into the lake while my back was turned. Fishing from the dock is productive for some good catfish, but you do have to be surefooted. I would not recommend any person with any sort of disability trying to use this dock. The back yard is beautiful, and my kids enjoyed it. Hot tub was warm and clean. I didnt have any problems with the plumbing, however the fridge did freeze the food and was difficult to adjust. I would stay here again and love the Cool Cabin staff.
“More than expected”
Casa del Lago was an excellent choice for us. Everyone got a room, and they were separated enough to be comfortable and give everyone their own space. We especially loved how the living room/dining/kitchen were all "attached" since we had a large group of people - it made it more homey and accommodating. The lake view was spectacular and more than we could ask for. The house even has a dock that we fished from. It was amazing! The only con was that the heat for some of the rooms didn't function all that well. As long as you keep covered, and don't open the patio doors often this shouldn't be a problem - but it's something that i'm sure the management will fix. Definitely staying here again!
“Big Bear Lakefront”
Everything was great, just a couple of small recommendation: replace the coffee maker, warn guests you have on demand water heating system (have to wait a while for hot water) For Cool Cabins: Stagger your check-in times for the different cabins to avoid long lines at check-in. Have the people who made the earliest reservation get first check-in time etc, start at 3:00, then 3:30 etc.. Sort of like boarding for an aircraft...
“A Little Disappointing”
Last year we had an excellent experience with this company, however this year they counted pull out couch beds as part of the sleeping arrangements and they were horrible. Also one of the king and queen beds were so hard that the people in those rooms also woke up with back aches. We would have liked to enjoy the yard more, however the flood light for the volleyball court was disconnected. We had to call for assistance to secure the back gate for our dogs because the latch was missing and one of the lights in the bedrooms would not come on and it was pitch black when we arrived. We found there was a huge jump in prices and the quality decreased by the same margin. We were told that we qualified for a 10% discount, however none was given when we asked for it. Over the years we have sent many of our customers to this company, but am considering looking for a different place to do business. Many of our customers had similar experiences this year as well. This does not speak well for Cool Cabins.
Response from the manager We are sincerely sorry for the experience you had at Casa Del Lago. We are happy to offer our repeat guests a discount, however we do have parameters that we are not allowed to offer that discount during holidays. We hope to have you back with Big Bear Cool Cabins to make sure that you know that you are choosing the right company for your needs. Please contact us upon your next trip to Big Bear so we may make sure that your next visit with us is nothing but enjoyable.
“Our annual, end of summer trek to Big Bear Lake will not include”
The trip started off poorly. No a/C and closed doors made the place stuffy. It cooled down in the evening of course, and the next day with both doors and windows open was better. The property is great on the outside, with a sand volleyball court and a pier for kayaking/fishing. The hot tub was dirty but heated up well. There were bees, as advertised, but there was clearly a nest down the sidewalk close to the fence. It seems like this should have been dealt with before guests arrived. My son and my bulldog both were stung. Inside is nothing special for the money you pay. There is a pool table downstairs but it badly needs to be leveled. There were only two bathrooms and one needed drain work, which was attended to very quickly by the management, as were the burned out patio bulbs. Again I would think a simple "run through" would be better than having guests be burdened with maintenance complaints when paying $650 plus per night. There were cobwebs everywhere. The floor was dirty. One would think for the money charged that a deep cleaning would be performed to insure guest satisfaction. No baking sheet in the kitchen, but generally sufficient for culinary needs. Definitely not extravagant in this area compared with other cabins I have rented however. We did have a wonderful time- we always do- but it could have been a bit cleaner for sure. And for the money you pay, it could surely be nicer on the inside.
“Family Vacation done right.”
This place was fantastic! It was clean, had very good water pressure and did not have a problem with getting hot water. The volleyball court is clean and backyard well maintained. Everybody enjoyed our vacation and I don't have any complaints. There are a few things to know ahead of time however. One is the backyard gate is not very secure so if you have a dog that wants to wander, it is possible for the dog to push it open. The dock is a little precarious to walk down and you need to be sure-footed, but the fishing off the dock is great! There are alot of weeds but I had no problem reeling the fish in. I would definitely stay here again and everyone at Big Bear Cool Cabins is very easy to talk to.
“Beautiful stay by the lake”
I stayed here with a group of my friends for 4 days (our first time in Big Bear) and we loved it! I now know future reference that the stay needs to be at least a week, there are so many things to do! Pros: Simple and quick check-in, beautiful home, beautiful view of the lake, very spacious throughout, large kitchen equipped with all of the essentials, awesome living room with comfy couches, great piano, great game room downstairs with pool table, Foosball table, couches and another TV, lots board games in the closet, and outdoors there is a spa, volleyball court and perfect dock for fishing! This is a great spot for a group of people or a family to vacation. Two minute drive to a mini mart, 5-10 minute drive to the main part of the town. No snow during our stay unfortunately, so I'm not sure how far it is to the mountain for skiing/snowboarding. Cons: Not too many, but we had trouble getting water pressure in the upstairs shower, it took awhile to get hot water, we couldn't figure out how to use the Netflix on the TV, the stereo system only went to a certain volume (possibly fixed to not disrupt neighbors), and the wifi didn't work for us. We may have been able to figure it out but we never bothered to call the office (You're in Big Bear, you shouldn't really be on the internet anyway :P). It did get pretty chilly at night so definitely utilize the heater or bring extra blankets! Overall great experience, with the rental and Big Bear Cool Cabins, and we will definitely be returning for years to come. :)
Had a great time, service was excelent,however the cabin inside is looking a little (alot)run down, all the fake folage for decotation is full of dust and webs need to be removed or replaced, needs cob webs taken care of, could not beat the view and access to lake. other than what is listed above we were very comfortable thanks
Response from the manager Thank you for taking your time to write this awesome review! We are so happy to hear that you enjoyed your stay for the most part. We have set work orders in place to have the cobwebs taken care of. We hope that you will be back to Big Bear very soon and you allow us to help you find accommodations.
I think the cabin was great! The amenities made our stay more convenient. We loved the option of playing indoors or out. It was great to have board games available for the younger kids too. Some suggestions we have is to replace the washer and dryer, add pest control to your housekeeping, and repair the loose boards on the balcony banister. It was very unsafe for children to be up there. Otherwise everything else was great! Thank you!
Response from the manager Hello Pam, Thank you so much for your feedback. We are so happy to hear that you enjoyed your stay at Casa del Lago. We just wanted to update you as far as some of the issues that you noticed while staying at this Cool Cabin. As soon as we received your review we did go ahead and contact the homeowner who was more then happy to send out pest control. They also repaired the loose boards on the balcony. We apologize that these things were not taken care of before your arrival but we do hope that you will come back to Big Bear very soon and stay with Big Bear Cool Cabins. Thank you! The Big Bear Cool Cabins Team