Description from manager
Description from manager
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Book this 2 bedroom apartment in Niagara Falls today! A total of 5 people can sleep here comfortably.
Travelers are sharing their opinions on this property. It has an overall rating of 3.5/5 thanks to an average of 25 reviews.
The manager responds to 90% of inquiries and last updated the property’s calendar Aug 22, 2017.
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About the manager
About the manager
Niagara Smart Stays
Niagara Smart Stays
- Response rate:
- Calendar last updated:
- 22 Aug 2017
- Overall rating:
Languages spoken: English
Proximity to TripAdvisor's Top Niagara-falls Attractions
- Smoking allowed
– based on 25 reviews
- Very Good
We stayed here with our 2 children for 1 night when we got there we were overpowered by the odor in the hallways and unit (the smell was in our clothes when we left). The toilet handle was broken so we called the office and they were very apologetic and said that they would get it fixed. I got a call from them later that evening to say that they had a put a call in to get it serviced. After a night at the local attractions we came back to the unit after 11pm and the front entrance of the building was not locked and the toilet was still broken, not flushable unless you stuck your hand in the back of the toilet to flush, not a pleasant experience!!! I expect more when am paying $270.00 a night!!! When I called the office they offered me a $20.00 return credit on my next stay, I don't think that compensates for our the inconvenience.
Response from the manager Hello Suze We regret not being able to commuicate our attempted visit to you on the night of your stay. We certainly did not intend for this toilet issue to disrupt your stay. We'd love to hear from you personally and discuss how we can improve your next experience with us or the experience of our future guests. With over 17000 guests visiting our properties each year we truly do our best to ensure a 100% satisfaction rating. We hope to win you back for your next Niagara Stay. Mike Adams Niagara Smart Stays
“Clean, comfortable and close to all the attractions.”
Service was excellent. Booking was easy and fast. The unit was clean, well stocked (towels, cookware etc...) and close to all the attractions. Would book again with Homeaway Stays without hesitation.
Response from the manager Thanks so much! It's great to hear back from our clients and we are so glad you had an excellent stay with us! Looking forward to working with you again!
“Affordable, well appointed, clean, and centrally located unit!”
We stayed in Superior 2 unit over the Labor Day weekend. This was our first trip to Niagara Falls. We selected this property because we prefer to stay at self-catered units so we have more control over our eating while vacationing. The unit was very well equipped. We were able to successfully prepare all our meals without panicking over missing kitchen tools. If you are a beer drinker, do bring a bottle opener. ;o). The unit was clean and nicely decorated. Beds are comfortable although the one of the twin bed frames was busted. Our son still said the bed was comfortable. The building was mostly quite. A few rowdy folks in the hallway on the Saturday night but it didn't last long and in all honesty we prefer extra quite. Plenty of parking and the laundry in the unit was a nice perk. The Falls are walkable if you like a nice brisk up and downhill walk. However, we were happy at the end of our busy days to have parked downtown. The drive is 5 minutes. I am guessing a walk would be 25 mins? Mike and Brenna were very accommodating and made our early morning (2 am) check-in a breeze. Grocery stores are conveniently located. Wireless worked great. We didn't use the TV but there was one available. The only dining space is at the kitchen counter which was plenty for our family of 3. This property is an excellent alternative to paying the premiums of overlooking the Falls.
Response from the manager Thanks so much for your feedback! Sounds like you had an action packed trip and glad to hear from you! Our condos are a perfect alternative to hotels.
“It has everything!!!”
Our family traveled with our small puppy and we so much loved where we stayed at Niagara. It has just everything and very clean. I definetly recommend my friend who want to stay in Niagara fall next time! Very easy to check in and out.
Response from the manager Great to hear that our condo had everything you needed for your travels! We pride ourselves on our cleanliness and service and it is lovely to hear back for our guests!
“Good, close and fancy too!”
This rental is a good proximity to the falls. Omly about a 15-20 minute walk with easy directions. The appartment itself is on clean property, not to far by car to the supermarket. It was clean, well stocked and even a bit fancy! Nice bedding, good matress, clean bathroom. All appliances were nice and clean and we loved the washer dryer. You will definetely enjoy your stay here.
Response from the manager Thanks for your review! Our condos are a in a great location for travelers and we always get great feedback for proximity to everything. Our housekeeping staff will be thrilled to hear your comments on a job well done!
“nice stay, despite a few hicups”
We stayed in this condo for a couple of days during or 10th anniversary trip and enjoyed the location and size of the condo. The amenities were a bit misrepresented as I had to fix the way the cable was hooked up (might explain the other reviewer only getting a couple of channels) and the tv was dated and not "high definition" as advertised in the listing. We had issues with the dvd player not being hooked up, but Mike took care of that on the second day we were there. You can't beat the location to the falls and to clifton hill/lundys lane, it was far enough away that it was quiet and close enough that you could be anywhere in town in 5 minutes. The hallway had a smell to it, but the room was nice (my guess is the airflow in the hallway is nonexistent). Also wasn't expecting people living in the other apartments, so beware of some yapping dogs as well.
Response from the manager Thanks so much for your review and feedback. Our condos are in an amazing location - close to everything! I'm glad we were able to resolve your DVD issues during your stay and we look forward to working with you again!
“Thee most relaxing stay - Feels like home!”
I am from Niagara & moved away, when I visit the city this is my 1st choice for accommodations. I love the ambiance of these units, very comfortable & tranquil. I love that all amenities are included and useful! Wifi, Washer&Dryer; in unit, separate bedroom, full kitchen w/ all dishes & so much more, even salt & pepper! I have recommended this place to many of my business contacts and will continue to. I have a stayed more then once and have never been disappointed. I enjoyed the beautiful walk to Murray Hill & Casino from where I stayed, everything is within walking distance. I love the scenery & attractions that are offered so close to the rental and these rentals are one reason I will always return to Niagara for a vacation regardless if its for business or pleasure. Thanks for offering such a beautiful & very clean unit, at an affordable price. Great business sense, looking forward to my next stay!!
Response from the manager We are always pleased to accommodate your home away from home vacations! Our condos are in an extremely convenient location and always get great reviews from our travelers. We look forward to your next stay!
“First Visit to Canada”
The rental unit was ready when we arrived in the late afternoon. It was clean and very nicely decorated. Check in was relativly easy if you had a phone or lap top that works in can. We are from the USa. I was not able to use the phone system that was advertised. But I later was able to log on to a wireless internet in the area on my lap top to check out. The rental unit was located on the second floor. There was no elevator, so there were two short flights of stairs to climb. I thought that there would be double or queen beds in both bedrooms. Instead we found that there was one queen bed in one bedroom and two twin beds in the smaller bedroom. It worked for 4 adults, but would probably be better suited to a family with small children. We ate breakfast and packed lunches in the kitchen and were able to get the TV to work on a few channels. The unit wasn't very large, but we didn't spend a lot of time during the day there. The rental unit is only about a mile from the Falls area and only took a few minutes to drive there. There were also many restaurants and grocery stores in the area within a short driving distance. I would consider staying there again.
Response from the manager Glad you chose us for your first visit to Canada! The location of this condo certainly is superb because of the close proximity to the Falls and being able to eat in or pack meals is a fantastic feature for any vacation! We look forward to being part of your next trip to Niagara.
“Very Good Experience”
Booked the Superior 2 to attend a wedding in Niagara falls with my family. We found that the check in process was so much faster and easier than going to a hotel. The unit was super clean and accomodations were exactly as pictured on the website. Being able to stay in a condo with a kitchen not only gave us the sense of comfort that we were looking for but also saved us money as we were able to prepare meals in some instances rather than having to go to a restaurant. It was a great stay!!!
Response from the manager Thanks so much for the fantastic review! We always get great feedback on the comfort and cleanliness of our condos. So glad to hear you had a good vacation!
“A great place to stay in Niagara Falls”
We really enjoyed our stay at the condo, I traveled with my wife and my mother-in-law. We stayed for two nights in May. The place was clean and well equipped. It was very well located, near the highway and a five-minute drive to the Falls. The place is quiet and the beds are comfortable and it was in a nice neighbourhood. My only complaint is that the wireless did not work properly. I would stay here again when I visit Niagara Falls.
Response from the manager Great to hear that our property worked well for you. We switched to a new type of wireless router. The old ones seemed to have difficultly dealing with different ip addresses.