Need more information about booking Property 2211423 ?

from $395 / night help Price for guests, Nights approx:

Description from manager

Description from manager

Bedrooms 4 / Sleeps 8 / House
Bedrooms: 4  Sleeps: 8  Type: House
Mountain Star #17
TripAdvisor property ID 2211423

More Property Details

Book this 4 bedroom house in Whistler today! A total of 8 people can sleep here comfortably.

Guests can enjoy a pool, parking space, and internet access among other amenities offered by this rental.

Travelers are sharing their opinions on this property. It has an overall rating of 4/5 thanks to an average of 8 reviews.

The manager responds to 10% of inquiries, which is lower than average, and last updated the property’s calendar Jul 20, 2017.

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About the manager

About the manager

Aloha Whistler Accommodations Ltd.
Response rate:
n/a
Calendar last updated:
20 Jul 2017
Overall rating:

Languages spoken: English

Map

Map

Proximity to TripAdvisor's Top Whistler Attractions

Amenities

Amenities

General


  • Fireplace

Phone / Internet


  • Internet access

Pool / Spa


  • Jacuzzi or hot tub

Property Features


  • Mountain Views
  • Parking

Entertainment


  • DVD player
  • TV

Outdoor


  • Balcony or terrace
  • Grill

Suitability


  • Children
  • Pets
  • Smoking allowed

Reviews

Reviews (8)

Very Good – based on 8 reviews Very Good
8 reviews

Write a review

Excellent
3
Very Good
1
Average
3
Poor
1
Terrible
0
Write a review

“Great place, great location”

Reviewed 23 Jan 2017

We loved this place. Just a two minute walk and you're on the mountain. Private hot tub, cozy room and well kept place.

Response from the manager Thank you so much for leaving a review. We are happy to hear you enjoyed your stay in Mountain Star #17 with Aloha Whistler Accommodations. Please remember returning guests receive 10% off every stay with us. We hope to host you again in Whistler soon!

“not bad, but not outstanding”

Reviewed 2 Jul 2015

Non-existent hot-tub. Otherwise the place was roomy, and clean. Also, we went into the rental knowing that the 4th bedroom was actually a large closet with bunk beds

“Very nice condo”

Reviewed 22 Apr 2013

I knew going into this that the hot tub was inflatable. That being said, it still kinda sucked. Everything else about this condo was top notch. A fantastic and comfortable place to stay.

“Great lodge!”

Reviewed 20 Feb 2013

Fantastic town home. The ski in was great through the trees! Loved the space and I highly recommend for a group of people or a family!

“Customer Service???”

Reviewed 28 Apr 2011

We stayed in Mountain Star number 17. The unit itself was great. A lot of space, nice view, covered deck well layed out corner unit etc. My issue is with the poor service aloha gave. We booked this place mainly because of the private hottub which i was told was having some issues. I was offered a smaller unit with an inflatable hottub (huh?). We declined this offer due to the size of the unit offer and on the assumption that the tub would be running when we arrived on Thursday evening. I was told to enjoy it that night and check it in the morning, if it was losing heat someone would come take a look at it while we where on the mountain. We showed up and the tub was empty, apparently it died earlier that week. Aloha has been less than helpful in address the situation. I called over the weekend and was told to speak to the manager. I have left her a message and she has yet to get back to me. I called this afternoon and spoke to someone else who basically told me tough luck. They have my money and they are happy, but i am not. I was not asking for a lot, just a small discount seeing as we booked at a price which reflected a hottub and ended up with no tub. Had it been working when we showed up like they said and kicked the bucket over the weekend I would not be angry. I was lead to believe that it would be running at least and could be fixed if things went wrong. All in all it was a good weekend, the place was nice but the service from aloha was sub-par at best. We book every year in whistler and will definitely not book with aloha again. You lost return customers for life.

“Broken Hot Tub”

Reviewed 11 Mar 2011

This is a fantastic ski-in location with a short walk to the slopes and very competitively priced for the size of the unit. The kitchen amenities were a little sparse compared to some other units at Whistler but adequate for a large group. We really enjoyed our stay but the hot tub stopped working on the first day. The property management firm had a technician repair it the next day which was great. But then it went out again the next day. Unfortunately the property management firm told us this unit had a history of having a faulty hot tub and they would not be able to repair it...that was completely unacceptable and would have been nice to know up front. However, the property management firm refunded part of the rental fee as compensation for our trouble. But we could have rented several comparable places with a shared hot tub or none at all for a lot less money. So Make sure they have replaced the hot tub before you stay here!

“Missing Items”

Reviewed 6 May 2010

The townhouse is very nice, but lacking in small touches. Only one clock in bedroom downstairs, should be one in every and living area. No broom to sweep up...there for three days. Broken crumbly tile in entrance way. Some of the furniture looked a little tired. Some areas were noticably dusty. CD player did not work proberly. Should update all electronics for the type of accomodation it is.

Response from the manager Thank you for your comments on Flipkey as we do appreciate you constructive feedback. Mountain Star #17 has undergone a full dust down and our housekeepers have confirmed any cleaning issues have been fully rectified. Our staff have also been notified to thoroughly check all properties prior to any guests arrivals to ensure these finer details are not overlooked in the future. We have also forwarded your comments to owner in relation to updates to the furniture & electronics. Thank you again, and we do hope to see you in the future. Kind regards Whistler Select Accommodations

Review 1-8 of 8

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