Description from manager
Description from manager
1 Full bath, 1 Half bath, 4 Attached (ensuites)
More Property Details
Book this 4 bedroom villa in Cruz Bay today! A total of 8 people can sleep here comfortably.
Travelers are sharing their opinions on this property. It has an overall rating of 5/5 thanks to an average of 14 reviews.
Costs vary, with the average weekly rate as low as $9700 to as high as $16250, depending on travel dates.
The manager responds to 40% of inquiries, which is lower than average, and last updated the property’s calendar Feb 17, 2018.
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About the manager
About the manager
Catered To Vacation Homes
Catered To Vacation Homes
- Response rate:
- Calendar last updated:
- 17 Feb 2018
- Overall rating:
Languages spoken: English, French, Spanish
- Check in time:15:00, Check out time:10:00
- This owner does not use online booking. Please contact them and they will be able to offer you a secure way to pay for your stay. Never pay for your vacation rental by wire transfer (such as Western Union or Moneygram) as this type of payment is untraceable.
- Please contact the owner
- Cancellation policy
Proximity to TripAdvisor's Top Cruz-bay Attractions
- Air conditioning
- Ceiling Fans
- Clothes dryer
- Housekeeping Included
- Linen provided
- Towels provided
- Washing machine
Phone / Internet
- Internet access
- Wireless Internet
Pool / Spa
- Jacuzzi or hot tub
- Private outdoor pool (heated)
- High chair
- Sea view
- CD player
- DVD player
- Satellite TV
- Balcony or terrace
- Tennis in town
- Children - Ask
- Smoking - Ask
- 1 Full bath
- 1 Half bath
- 4 Attached (ensuites)
– based on 14 reviews
- Very Good
Sharing a week with our family to celebrate our 50th wedding anniversary in St John, we wanted everything to be special and unforgettable. Hakuna Matata provided us with incredible beauty, elegance and style which went even beyond our hopes and expectations. Nothing was left to chance nor to be desired in every respect. It is an exquisite paradise and certainly gave each of us, ages 6yr.-70yr., a most memorable and magical experience.
“A great place for a rugged tropical adventure.”
I did not approve of the service people (landscaping, maid service-multiple times including right before the wedding) showing up and entering the home when they did. It was inappropriate and uncomfortable to come home to people in the house. Then having them stay for an hour or more left me feeling uneasy to leave the house. For the cost of the home there should be absolutely no interuptions unless there is an emergency.
Response from the manager Thank you for your feedback. We completely understand your concern about having villa contractors at the villas during rentals and we are sorry that your stay was in any way interrupted. Even though it does take a team of service professionals to maintain each villa, we always make every effort to avoid interrupting guests. We have reviewed the schedule of service during your stay and the two previously scheduled service calls for the week included the housekeeping service and the landscaper. There were three other calls made from the villa to our maintenance team, and each time a maintenance man was dispatched to assist you. We apologize that this was in any way an inconvenience to you. We do hope that you will consider returning to Hakuna Matata.We assure you that we will do all we can to make your stay as uninterrupted as possible.
“The house is amazing, the service was average.”
The good points are great! The view is gorgeous, the way the house is designed and decorated is unlike any vacation rental I have ever enjoyed. Everything you could need from kitchen utensils to kid's games were provided. It's a perfectly lovely property in every way! I loved the house! I was unprepared for how horrific the road getting to the property was. That is ridiculous. While I understand it's not the home owner's responsibility to build a road, it does diminish the experience slightly. The negative was that the air con didn't work in one of the bedrooms. It took 5 phone calls, and a visit to Catered-To's office before it was repaired finally on the our 4th of 7 days. Not that they didn't send someone, they did. Mr. Cool was there on 4 separate occasions, but unfortunately would not stay long enough to see if what they did worked. Finally the last guy made repairs, then tested the temp of the air it was blowing. He finally fixed it. St John in the Summer without air? Especially in that quality of house, at that price - Not Cool!
Response from the manager Thank you for your review of Hakuna Matata. We are very sorry that the A/C repair company had such a challenge repairing the air conditioning unit. Although we our maintenance team responded quickly to each call and made every effort to assist with ensuring that the A/C unit was repaired, unfortunately we at the property management company are often at the mercy of the expertise outside vendors that specialize in appliance repair. We are glad the unit was repaired during your stay, however we do apologize that the repair took so long. The A/C repair not withstanding, we are pleased that you enjoyed the home and we hope that you will consider returning again the future.
“Spectacular location for family get-together”
We were impressed by the pictures of Hakuna Matata when we were deciding on a location in St. John to have a family vacation. However, we were even more impressed to see the property in person upon our arrival. Catered To was kind enough to bring us to the property and show us the in and outs of this spectacular property on a hillside overlooking Cinnamon Bay. During our stay the property was serviced regularly to keep it in top notch condition. We were very pleased with the entire experience, except for the difficult road named route 206 which was the entry to the property. Many kudos to Catered To for helping make our experience so enjoyable.
Response from the manager Thank you for your wonderful review of Hakuna Matata. We would like to let you know that the road that you mentioned in your review had extensive paving and repairs over the summer of 2011 and is now in much better condition. We hope to welcome you back to Hakuna Matata in the future. Catered To Vacation Homes
Great house and views. Have stayed at several homes in Catherineberg and this one ranks at the top. Very well appointed.
Hakuna Matata is a glorious house reached by an awful dirt/rock/sometimes paved hilly switchback road which leads to impressive wood doors, courtyard with fountain, and stunning views. The pool and the hot tub are terrific, and the living area of the house is also magnificent. The view is superb. We have been at multiple St. John houses and this one is definitely top tier. The rooms are wonderful and the outdoor showers are grand. It is a keeper!
“Paradise- Abargain at any price”
I have been to St.John many times to experience its world class beaches and quiet charm, but I wasn't prepared for Hakuna Matata. The view, the isolation, the architecture,every well thought out appointment made me want to forget the daily trip to the beach and just stay at this dreamlike villa environment.I must warn prospective renters... one week is not enough!!! You'll feel cheated that you couldn't take it all in over such a short time. To the owners of Hakuna Matata, "Asanti Sana" for your insight, your vision and for sharing a sight not to be equalled anywhere. And a double thanks to Catered To, who made the reservation and booking process painless. Every question and request was handled quickly and efficiently. They really understand customer service! Hakuna Matata and Catered To, a perfect combination for a delightful escape to Never Never Land.