Description from manager
Description from manager
2 Unknown types
More Property Details
Book this 3 bedroom house in Big Bear Lake today! A total of 7 people can sleep here comfortably.
Travelers are sharing their opinions on this property. It has an overall rating of 4/5 thanks to an average of 8 reviews.
The manager responds to 85% of inquiries and last updated the property’s calendar Feb 23, 2018.
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About the manager
About the manager
Big Bear Cool Cabins
Big Bear Cool Cabins
- Response rate:
- Calendar last updated:
- 23 Feb 2018
- Overall rating:
Languages spoken: English, Spanish
- Check in time:16:00, Check out time:12:00
- This rental can only be paid for online through FlipKey using your credit/debit card or PayPal (never by bank or wire transfer).
- No smoking at this property
- Cancellation policy
Proximity to TripAdvisor's Top Big-bear-lake-city Attractions
- Clothes dryer
- Linen provided
- Towels provided
- Washing machine
Phone / Internet
- Internet access
- Mountain Views
- DVD player
- Balcony or terrace
- Smoking allowed
- 2 Unknown types
– based on 8 reviews
- Very Good
This cabin was beautiful the kitchen was huge and living room was nice with the fire place. hot water was a lil problem well after the 4th person the wasn't much hot water left. Also it says it had a foo's ball table it was a tiny lil foo's ball like for kids. It was close to everything over all it was a get stay.
The cabin has a great location, right at the foot of Bear Mountain. It was very clean, and the hot tub was great. Our only complaint was that there were no extra blankets or linens, and the la people were cold! Cool Cabins lent us a blanket, but we ended up buying new stuff at Kmart anyway. All in all, a very nice place.
“My family and I had an excellent time!!”
My family and I really liked this cabin! We were very happy with the style, and we especially loved the kitchen! Very modern and spacious! The beds were very comfortable also!! The best part was that we were able to connect with one another without the every day distractions that we face in the city. We have a 9 year old and an 11 year old and they really loved it too. It was one of the best vacations so far!!
“Bargain pricing! Great product! Poor customer service”
I was so happy with cool cabins... Then they did something that I would expect to happen To me in a third world country... They forgot to deliver firewood that I ordered... But things like that happen... However, when I called the next day they said sorry and I told them I will only need one bundle instead of three cause we only had one night left... They said no .. I had to pay for three.. I laughed and said what am I going to do with three... You people are the ones who didn't deliver the three the first night,( they should have brought one for free)...like I said this type of logic I usually get when I am in third world countries... I told them to not bring me anything ... I wonder if they ever refunded my cc... I better check
Response from the manager Hello Surfer21, Thank you for taking the time to leave this review. First and foremost we wish to apologize for the way the situation was handled and for the misinformation you received. The employee in question will be spoken to immediately. The money was refunded today, I apologize for the delay. If you ever decide to give us another chance please call and ask for either Velvet or Jackie as they are trained in customer service and will make sure your stay goes better. Just refer to this reservation as we have added a discount to your next stay and FREE wood. Best Regards, The Big Bear Cool Cabins
“great looking cabin”
The cabin is surprisingly nice on the inside.. You can never tell what you have until you get inside, and wow, what a surprise. The cabin is newly renovated and everything is clean..-(thats always the scary thing with cabins) The jacuzzi in the back is nice, especially when the snow is falling.. Overall, our family had a great time and will be back.
“Beautiful But Exhausting”
The home was very nice and comfortable. However, the home is on a hill with a steep driveway and two flights of steep steps and stairs to get to the front door. I just turned 50 and I am in decent shape but it was not fun going up and down the stairs. The home was walking distance to Bear Mountain and the views were gorgeous.
“Comfy, cozy cabin”
Our party of 5 (2 adults, 3 teen boys) had a great time. There were a couple of issues but they weren't a big deal. The dishwasher and disposal cannot be plugged in at the same time. The gas grill was dismantled (?) so we gave up and went out for dinner. The foosball table was also not put together and we couldn't figure it out so we played cards instead. Lastly, there are not a lot of baking dishes so if you like to cook, you may want to bring your own baking dishes (for example a wisk, pie tin and 13x9 pan). The driveway is steep and a bit tricky to back down in an SUV. On the plus side the house is warm, comfy and enough room for all. The fireplace is wonderful and the king bed in the master bedroom is very comfortable and mercifully squeekless. :) Plenty of hot water for 5. One of the nicest cabins we've stayed at in big bear.
Response from the manager Dear OC RN, Thank you for taking the time to leave this awesome review. We appreciate your feedback, as it is the most useful tool we have when it comes to improving the condition of our Cool Cabins. First and foremost I would like to offer my genuine apologies for any difficulties that may have met you upon your arrival and during your stay. I do wish to update you and let you know that we have made a work order for each issue you mentioned and they are in the process of being taken care of by our maintenance department. Thank you for bringing these matters to our attention and we are delighted to hear that you enjoyed your stay despite them! We sincerely hope you will give us a call next time you decide to visit our beautiful city and we will do our best to find you another great Cool Cabin! Best Regards, The Big Bear Cool Cabins Team
great cabin, great location, all was good! nice kitchen, pots pans and dihes were clean. heater and showers worked great as well. would stay again. driveway was a little too steep, but i guess it is big bear!!!