Description from manager
Description from manager
More Property Details
Book this 4 bedroom house in Kissimmee today! A total of 10 people can sleep here comfortably.
Guests can enjoy a pool, air conditioning, and parking space among other amenities offered by this rental.
Travelers are sharing their opinions on this property. It has an overall rating of 3/5 thanks to an average of 5 reviews.
The manager responds to 100% of inquiries and last updated the property’s calendar Jul 22, 2017.
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About the manager
About the manager
- Response rate:
- Calendar last updated:
- 22 Jul 2017
- Overall rating:
Languages spoken: English, Spanish
Proximity to TripAdvisor's Top Kissimmee Attractions
- Air conditioning
- Central heating
- Clothes dryer
- Linen provided
- Towels provided
- Washing machine
Phone / Internet
- Wireless Internet
Pool / Spa
- Private outdoor pool (unheated)
- Shared outdoor pool (unheated)
- DVD player
- Satellite TV
- Smoking allowed
– based on 5 reviews
- Very Good
“Don't Book with this property!!”
We were on a girlfriend trip to celebrate March birthdays on March 23-27 2017. We agreed to rest and relax and enjoy the house a few days. It started with hanging out at the pool on the day of our arrival. We were excited to have a home with a pool at a reasonal rate. They advised us to call a few days ahead so the pool could be heated as we requested. On the date I called (Mon) for Thu arrival they informed me that the pool was $30 per day min, 3 days. I told her that was not mentioned and agreed to pay she said it was a minimum and now it was not enough time to have the pool heated. We thought no bid deal we could still do the pool party that evening, When we gathered for the party it was dark and went to turn on the pool light that was on a timer and it never came on, We called to report and the girl on the other end was very condescending and uninterested. She did send someone over about 10p, who looked like he may have been a kid brother, certainly not maintenance who stated the light bulb in the pool was blown. We were not sure how he knew that since we were seated outside and never saw him come around from the back. He had no flashlight so he would not have been able to see from the back of the house. I then questioned if they inspected the home before we arrived because there were other concerns. They were: lack of adequate glass ware, it was 5 of us we had 4 unmatching glasses, the salad tongs were held together by a small nail that jabbed me in the hand, I gave it to him and asked that he show to the property manager. The walls all needed paint, the dining table need to be cleaned and had sticky substance on it, The trash from previous rental was still in the can, the beds were rediculously squeaky as if it were only a box spring, there were bed bug covers on most of the beds, and two of my friends had bites in several place, They had to sleep on the couch. THe sheets were paper thin and the comforters looked like they came from the thrift store. They had the gaul to have a notice posted with the cost to replace towels, wash clothes, and linens, totaling almost $500. The towels were worn and mixed, we did not use them and purchased our own, The property manager called me the next day to state if I did not like the property leave because we asked if they had another suitable property nearby. She sent me several text messages interrupting our vacation tour and finally she threatened to have the police come and evict us if we did not sign a form she sent by text stating we were satisfied with the unit in the condition it was in. We had to do this in 2 hours or come by the office to sign or be evicted, Yeah, ludicrous right? You cannot make this up! We of course continued our tour and responded we could not grant her request, an illegal eviction from the property meant staying in Florida a few more days renting a hotel to file a civil complaint and place a legal hold on the property. She was obnoxious, unprofessional and never of course evicted our belongings. We went by the rental office and no one was there, to clear up our concerns and to show her the pictures of the unit, On or last night we decided to hang out again at the pool, before dark as we found neither was there a security light to show where to pool begin and the deck ended even with the security net up, so we decided to move the grill as a point of reference, We had to put it back because it was trash under the grill and we were not sure what else.This house was terrible, the property manager was rude and disrespectful, and apparently not accustomed to working with seasoned travelers to the Florida area. The only thing I did like was the gated community and 20 minutes even in some traffic to the main events for our trip. Location is nothing if you cannot enjoy your stay. We thought it to be a good price, you really do get what you pay for, however kindness and professional respect is free. You have to have a heart for customer service. She (Tytiana) did not, I was never given the owners name and information only that they were out of the country. I wonder have they been to the states to see the property ever. I would not recommend this proper or the 7th Heaven Management to anyone, Flip Key should remove them from the listings if they want to keep good ratings,. I am a first time Flip Key user. I would normally go to Vacations to Go or Home Away. Today I wish I had.
Response from the manager Dear Jill, I am very surprised to hear that after all our attempts to satisfy you, we failed to make you happy. As you know, we worked every day to make sure all is in order. We understand that we all have different points of view and expectations. I am sorry that we did not meet your expectations. I wish you and your family many more great vacations in the future. Tatyana.
“Everything was perfect until time to leave”
The house was amazing and clean. The only issue I had was that when it was time to leave there was someone sitting outside watching the house. Then recieved a phone call while packing up the truck about a later checkout (more money) because we missed it by a couple mins