Description from manager
Description from manager
More Property Details
Book this 4 bedroom house in Pembroke today! A total of 8 people can sleep here comfortably.
Guests can enjoy a internet access and dishwasher among other amenities offered by this rental.
Travelers are sharing their opinions on this property. It has an overall rating of 5/5 thanks to an average of 13 reviews.
Costs vary, with the average weekly rate as low as $625 to as high as $1891, depending on travel dates.
The manager responds to 100% of inquiries and last updated the property’s calendar Aug 16, 2017.
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About the manager
About the manager
- Response rate:
- Calendar last updated:
- 16 Aug 2017
- Overall rating:
Languages spoken: English
Proximity to TripAdvisor's Top Pembroke Attractions
- Linen provided
- Washing machine
Phone / Internet
- Wireless Internet
- High chair
- Smoking allowed
– based on 13 reviews
- Very Good
had my doubts at first I.e. the area (Pembroke DOCK) but i could not have been more mistaken, this house is way more than i expected with its view of the estuary and inside its space and rooms need more than five stars, and the area is great , good shops and pubs, plenty of walks from the house, i think the dock area is better than Pembroke its self, we are deferentially going to book this place again.
The house was lovely. Fantastic facilities. Best place to visit is the Folly Farm. Both adults and children enjoyed the day. Pembroke castle is also lovely. The only problem we had was with the caretaker. When she arrived she took one look at our small dog and said that dogs were not allowed in the bedrooms or if they had to be in the bedroom they were not allowed on the beds. She then bent down to speak to the dog who promptly ran away. She said "oh I see the dog is as obedient as the children". Now this woman did not know us and in the space of 5 minutes had insulted my dog and my children. And things didn't get much better. We discovered their were no towels and when we contacted her about it she said that they had towells but they were only for the use of overseas visitors. The last time I checked Northern Ireland and Wales were separated by the Irish Sea. When we pointed this out she gave us towells but asked us to wash them!! The final incident was on the last day. Checkout is 10 (earlier than any other property we have visited (this being our eighth year of hiring houses for holidays)) and we were just finishing up when she arrived with another lady at 10.03. They immediately went upstairs and started to strip beds. We were trying to lift the last of our stuff and I asked if she could give us 20 mins then we would be totally finished and out of their way completely. She stiffly replied "well it clearly states checkout is at 10". I said I am well aware of that but when you have two small children who didn't want to get out if bed this morning we are trying our best. She said that she would be back at 10.30. We got cleared up and were leaving the property at 10.27 and to be honest we didn't even say goodbye. She only lived 2 doors down so it was not as if she had to travel far. I just want the owners of the property know as I am sure the comment book we left has not had out comment page removed.
Response from the manager Thank you for your review. The owners and ourselves value all customer feedback and we are pleased that you and your party enjoyed Herons Reach and its facilities. We provide information on all facilities through our website and booking confirmation so that prospective guests are clear on what to expect. The owners are very happy to welcome dogs and, like most holiday cottages, have clearly stated rules for the sake of all their guests, whether dog owners or not. This property does not routinely provide towels for personal use (as stated in the property information) however they are available on request for overseas visitors. Clearly there appeared to be some concerns with the caretaker and while the owners do not live locally they are kept fully informed of any guest concerns. The caretaker and her husband have worked for the owners for over three years and other feedback received shows they are highly valued as part of the overall package at Herons Reach. We are, of course, extremely sorry if their manner was misinterpreted as they would not have wanted to cause any offence or upset. Thank you once again for your valuable comments.
the view was excellent - caretaker on hand when needed - hue clean and comfortable - the sky and internet connection were 100 out of 100 - it was the same as I have at home and so could work ok allowing me to watch sports and my wife to watch films also gave me access to my work which was of paramount impotance - would return again which says it all
“A fantastic holiday home.”
Herons Reach - the best Holiday Cottage I have stayed in. Very well equipt. Beautiful views of the estuary and lovely gardens. Ideal for elderly / disabled with two downstairs bedrooms and a bathroom. Two further upstairs bedrooms with excellent views. Highley recommended. Will be back
“Excellent comfortable base”
This was the most comfortable, well appointed chalet we've rented. The views from the lounge were spectacular. The cottage was well located for touring along the south west coast to St Davids and above and also eastwards through Tenby; Saundersfoot to the Gower (80 miles away). The garden area could have been tidier, but it had great views of the estuary and was enclosed to allow safe pet access.
“Perfect retreat - loved every moment”
Picture perfect - tastefully decorated with everything you could possibly need at hand. The owners and caretakers were extremely helpful and kind with files full of helpful information. Central location for Pembroke Castle, Tenby and The Lilyponds at Bosherton , to name but a few. The garden was tiered and just very pretty (yes even in Nov). The only downside was the view was slightly spoilt by new homes built just below the property.
“Excellent Holiday enjoyed by all”
The accomodation was very spacious and nearly 'home from home'. Only complaint was the matress on two of the beds. Three couples, ourselves - two daughters and their husbands [together with their three dogs - with the agreement of the owners] had plenty of space and the garden was very dog friendly. Accomodation was welll placed for nearby excellent beaches and had good views over the estuary. House is located in an area which is under improvement. Caretaker, across the road, excellent, friendly and helpful.
“was just right for all generations”
we had a great stay at this location, whenever we needed support or advice the support was there, the caretakers were helpfull and friendly. the house was modern, warm and compfrtable with all mod cons. the view kept us all happy for hours, we visited local places whcih were not too far. lots to do and see. the only difficulty we had was parking the car on the forcourt as it was steep, this didnt stop us having a good time.