Description from manager
Description from manager
2 Unknown types
More Property Details
Book this 2 bedroom apartment in Poipu today! A total of 6 people can sleep here comfortably.
Travelers are sharing their opinions on this property. It has an overall rating of 4/5 thanks to an average of 13 reviews.
The manager responds to 100% of inquiries and last updated the property’s calendar Feb 20, 2018.
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About the manager
About the manager
- Response rate:
- Calendar last updated:
- 20 Feb 2018
- Overall rating:
Languages spoken: English, French, Spanish
- This owner does not use online booking. Please contact them and they will be able to offer you a secure way to pay for your stay. Never pay for your vacation rental by wire transfer (such as Western Union or Moneygram) as this type of payment is untraceable.
- No smoking at this property
- Cancellation policy
Proximity to TripAdvisor's Top Poipu Attractions
- Clothes dryer
- Linen provided
- Towels provided
- Washing machine
Phone / Internet
- Internet access
Pool / Spa
- Shared outdoor pool (unheated)
- CD player
- Satellite TV
- Balcony or terrace
- Smoking allowed
- 2 Unknown types
– based on 13 reviews
- Very Good
Check your bill from first day. I was charged more than quoted by initial agent (who subsequently quit). Advertised as 6 person unit but old, dirty, thin pads and broken air mattress provided for 2 of those guests (not a roll away bed as promised). Apartment was dirty, carpet had multiple stains and spills on both levels. Mattresses were old, hard and difficult to sleep on. No AC which means doors must remain open and furniture, counter and table surfaces, clothes, towels, etc always sticky and damp. Internet was out many of the days we stayed (once for 4 consecutive days) and we had to repeatedly call cable company (4 times at least) to repair. Apartment alarms (battery powered) went off in the middle of the night and emergency contact told us if we had to break them to stop the noise, it was okay because no one was available to assist. Had to call for broken DVD. Movies an extra 2$ charge apiece per night. Washer and dryer very small but we were expected to wash linens and beach towels in that machine. Asked only for linen exchanges and told that would be an extra charge, even with an extended stay. Had to call for kitchen utensils. No bathroom on main level which meant you have to go up and downstairs every time you need to use. Grounds and location are very nice. Look for another location unless you are expecting Motel 6 accomodations at Hilton prices!
Response from the manager Aloha, thank you for taking the time to provide the comprehensive review of the property; your feedback is very valuable to us and it is with guest comments we can make the improvements needed in our service and in the needs of the properties we manage. Please know, we have taken care of some of the immediate needs of the condo you mentioned. Many of the Kauai homes and accommodations are equipped with ceiling fans that augment Kauai’s cooking trade winds. A majority of our Suite Paradise guests find this very comfortable. Some guests may find this a bit difficult if they are used to air-conditioned accommodations or living. I have notified our Quality Assurance Manager who will do a thorough check of the beds. She shares our guests’ reviews with owners and assists them with the upgrading of their condos where needed and will mention the need to provide a portable AC or additional floor fans as an option. Thank you again for your comments and if you do choose to vacation in Kauai again, we would be happy to help you find the right accommodation for your stay. Mahalo, Suite Paradise.
“Great Location but Unit needs updates”
If you want to be close to the ocean and Poipu Beach this is a great place to stay. Beware that these units are on 2 floors so if you can't do stairs this is not the place for you. Also, there is no air Conditioning and if the trade winds are not blowing it can be rather warm even with ceiling fans. This particular unit has an ocean view (with a street in front of it) and when there are big waves you can hear them crashing. Bedrooms and bathrooms are on the first floor and have sliding doors which you will not want to keep open at night or while you are not in the unit. The spacious upstairs has dining area, a nice and well equipped kitchen and a living space along with a nice deck area for morning coffee and evening relaxation. The unit needs new flooring (carpet has seen it's day) and the living area furniture is not all that comfortable for sitting. Bathrooms are very nice and look to have been updated. But if you are at the beach or out sightseeing every day you should not have any problems. This particular group of townhomes, Nihi Kai, has a great pool, tennis courts and BBQ area and is very close to several beaches...Very easy walking distance of 1-3 blocks. Our second stay here and would probably come again if the price would be right. Easy check-in and accommodating rental office.
Response from the manager Aloha DJB, Thank you for acknowledging our accommodating front office and our easy check-in procedures at Suite Paradise. We love to hear from a guest who truly enjoyed his/her vacation experience. And it sounds like you enjoyed everything in Nihi Kai including the pool, tennis courts, BBQ area and close by beaches. I have shared your comment about the carpeting with our staff who will determine what steps need to be taken. At Suite Paradise, we manage a variety of beach resort condos and homes. Some of these have stairs and some do not. We also have some air conditioned choices available. A description of each of our beach accommodations is available on our website or you should feel free to contact one of our reservationists who will personally help you select your perfect vacation spot in paradise. Sincerely, Liz Parisi email@example.com
My three college kids and I stayed here over the Christmas vacation. The location was ideal - we could see the ocean from the second floor. The condo was very nice, and had all of the comforts of a home, including wireless internet. The bathrooms look like they had just been redone and done well. We used the outdoor grills and met other nice families staying here as well, many who were return renters. The staff was also very helpful. We would rent here again.
“Beautifully kept condo”
This was our first stay at Nihi Kai Villas. The location was great. We enjoyed Breneke & Poipu beach...both walking distance away. We are seniors and our only complaint were the stairs! We would never choose to stay in this unit again due to the lack of a bathroom on the main floor and all the stairs, both leading up to the unit itself and down to the bedrooms, bathrooms, and laundry. This unit would be perfect for a young family. It's very spacious and we appreciated the updated bathrooms and cleanliness. Our only other complaint was the road noise since the unit/lanai faced out on to a very busy street.
Response from the manager Aloha A and J, It sounds like you enjoyed your vacation condo with its close proximity to one of Kauai's special beaches. Brennecke Beach is world famous for its consistent and generally a snap to ride body surfing waves. At Suite Paradise we offer a large variety of beach condos/homes from which to choose. Some are located on the first floor and have no stairs while others are designed with multi levels. Some of the resort villas we manage are located more closely to the shore road, which is a small lane, and others are not. You may want to take advantage of our preassigned condos for your next visit to paradise. They do cost a little more to reserve since they do create gaps in our inventory, but this method allows you to choose the location and design of your vacation home. Please allow our reservationists at Suite Paradise to assist you with you next reservation at one of our Poipu Resorts. Sincerely, Liz Parisi firstname.lastname@example.org
“Great condo, great location.”
To start, the place was very large. There were only 3 of us staying in the 2 bedroom unit, and the bedrooms and bathrooms were more than I expected. The common areas upstairs could accommodate a large group if you were hosting a gathering. The deck was also very large and with a great ocean view. It was a 5-10 min walk from 2 amazing beaches that had different areas... some great for small children, others for boogie boarding and others for snorkeling, and one had a lifeguard. With the beach so close, I never even stepped into the pool area, but we did use the public BBQ. I would stay here again.
“Good location but units in need of update.”
Great location to access all that Poipu has to offer. Living room upstairs and all bedrooms and bathrooms downstairs which is inconvenient. Bbq's are dirty and sometimes you have to wait as there are not enough to use at the dinner hour. Small pool, but the great beach is a short walk. Most units need to be updated. However, not a bad place to stay for a quiet laid back experience. Would stay there again, but would check out other locations first.
“Just another day in Paradise”
Once again we had great accommodation at Suite Paradise. This was our best location yet(at Nihi Kai # 302) as it is so close to the beach. We were able to sit on our lanai and watch the whales.The premises were clean and comfortable and the property is immaculate The kitchen was updated and well equipped,the living area is spacious.The two bedrooms are on the ground level and both have garden views. The only drawback was that beds in this unit are due for replacement but are not too bad. Wireless internet would be an asset -it has been a long time since being tethered to the wall! We will definitely return
“Poipu is amazing, condo not so much.”
We have stayed in this condo two years in a row. This year will be our last, as it has become very rundown. Almost all the cushions had huge tears in them, and the carpet is definitely in need of replacing. It is a great location, so if some upgrades are down, it will be a great place to stay again. The way it is now, however, is not up to par.
“Clean, well supplied, great location!!!”
We loved this unit. It had a great view of the ocean and beautiful sunsets. The waves could be heard crashing - a great sound to fall asleep to. It was the perfect amount of space for our family of 5. The kitchen was well supplied and grills are available.
“Not up to expectations”
The first condo we were assigned was not at all what we were led to believe, far from the ocean and certainly not a "super delux" in any way. The furnishings were old, and formica...we left and went back to the Suite Paradise office and made a switch to another condo at Nihi Kai, the view was very good with white water. However, again the furniture was old, tattered and not at all like the photos in the web page. Perhaps because of being so close to the ocean there are more lively people there, as the noise level the first three days was horrible, you could hear people in the condo making loud speech and not able to sleep. If we did not have a 13 month old with us, we would have asked to move again. Not a nice way to spend a vacation. I do think the price was high for the condo, we have stayed a few times at Poipu Shores and were delighted each time. We have also rented homess on the beach both on the North Shore and the South. I would not stay at this condo again. As a retired travel agent, we have traveled quite a lot, and I must say this experience was not up to par. Hope this review was helpful, as Kauai is a beautiful island and I know you rely on tourists for your economy. I had sent many, many clients to Kauai and all loved the island and the accomodations I had reserved for them. I think you need to provide a more accurate example of the type of furnishings and view than what we had expected or you will find many more clients not happy with what they are staying in. The water and snorkeling were a delight.
Response from the manager The condo this guest rewiewed was recently completely remodels with new baths/kitchen and is basically a brand new condo with new furniture. I am not sure how you could be unhappy in the condo she was in. Great location, view and in great shape.