Breckenridge Summer 2011 rental

We have rented through Great Western Lodging (GWL) for 10+ years. This past spring we rented through Vacation Rentals by Owners (Vrbo) and had a much better experience. Although GWL is good at the paperwork end of things, in the 10+ years we'ver rented through them, I've yet to receive a call while at one of their rentals "to see how the stay is going". When renting through Vrbo, we had a much better experience and I'd probably tend to use them in the future as compared to GWL. With the tight economy customer service is high on everone's list. Gwl customer service is minimal at best.
The condo at River Bend was nice, but dark. Several lights were burnt out (replaced by GWL), the faucet handle had fallen of the master bath shower, the carpets were in need of a cleaning (or replacing), and if there was any staff at this complex, we never saw them.

· By M Kemmet from Des Moines, IA on 8/17/2011 for a stay in August 2011 at

My Detailed Ratings







Additional details about me

My age: 45-54

My traveling group: teenagers

I Recommend This For

"I probably would recommend this accommodation to my best friend!"

Young singles: No Opinion

Friends getaway: No Opinion

Large Groups: No Opinion

People with disabilities: No Opinion

Older travelers: No Opinion

Rugged travelers: No Opinion

Luxury-minded travelers: No Opinion

Families with young children: No Opinion

Families with teenagers: No Opinion

Tourists: No Opinion

Manager Response to M Kemmet

Dear Marlen –

Thank you for your review! We always like to hear from our guests and it was great to have you back this year in Riverbend #105! As you are a very long time repeat guest of ours, all of us here at Great Western Lodging want to make sure that your stay with us is a wonderful experience! We are looking into incorporating a “Welcome Call” to all our guests, and we thank you for the information.

I have forwarded the details about the faucet handle and the carpet on to the on-site maintenance staff, Logan, who I understand came in to change the light bulbs, however it sounds like he came in when you were all out enjoying your visit to Breckenridge.

Thank you again for the information on Riverbend #105 and please let me know if there is anything I can assist with for your next trip to Breckenridge!


V. Peyton Rogers
Director of Sales
Great Western Lodging