Rated:

Spring Break in Breck

The place was rightly classified as a 3-star, and it was no better and no worse than a 3-star should be. A few major complaints though - even by 3-star standards; 1) the place is in desperate need of some refurbishing (the soap-holder in the bathtub had decades of mold growing out from behind it and the sofabed mattress was compressed to 2 inches!) 2) the water-pressure in the bathroom was impossible to modulate...no matter how slightly you open it, it still splashes everywhere, as if far over-pressurized. At the same time, the water pressure in the kitched sink was totally useless! ...whether hot or cold, a tiny trickle was the most it would put out. 3) and finally, the front-desk appears to be perpetually vacant! i have been trying 4 or 5 times a day since we checked out on Sunday to call the reception and there is never an answer and no answering machine!?!?!? we do live in the year 2013, yes???

· By Zade from Houston on 3/21/2013 for a stay in March 2013 at

My Detailed Ratings

Value:

Check-in:

Location:

Cleanliness:

Comfort:

Service:


I selected this accommodation because of

Skiing/Winter sports,

Additional details about me

My age:


I Recommend This For

"I probably would recommend this accommodation to my best friend!"

Young singles: No Opinion

Friends getaway: No Opinion

Large Groups: No Opinion


People with disabilities: No Opinion

Older travelers: No Opinion

Rugged travelers: Yes


Luxury-minded travelers: No Opinion

Families with young children: No Opinion

Families with teenagers: No Opinion


Tourists: No Opinion


Manager Response to Zade

Dear Zade -

Thank you for your review! We always like to hear from our guests and this is great information for us to make sure that our units are getting the attention needed and guest’s are experiencing exceptional customer service.

I have forwarded this on to the owner to note the need for updates to the bath and living room, as well as shared with the maintenance department to have them check the water pressure in both the bath and kitchen.

Very strange about not reaching anyone here at the office, 970-453-1009, as we are open 7 days a week, 8:00am to 7:00pm, sometimes even later than that in the winter. But I was pleased that we reached out to you immediately upon receiving this review and confirmed that there were no incidental charges for your stay.

Your review of your stay in Trails End #107 is greatly appreciated and please let me know if there is anything I can assist with for your next trip to Breckenridge!


Sincerely,

V. Peyton Rogers
Director of Sales
Great Western Lodging
Peyton@gwlodging.com